OTA issues / Master Reset / Currently 2.7.1

[bluestripes]

I'm sure a few of us have had OTA issues - long story short - I was stuck at 1.7.1 and it failed a few times and eventually it managed to update all the way to 2.7.1 where it's at now. The dealership I'm in contact with seems to have no clue how to resolve this and they didn't have the equipment and so they had to order it in after I contacted Mach E customer care...

I've been trying to get the dealership to check if the car is ok now and updating but they won't give me a clear answer, so wondering if anyone here can log on and check if I give a VIN?

I just have no confidence with the dealership, I think they will just screw it up and waste my time unfortunately... and hopefully not brick the vehicle!

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[GoGoGadgetMachE]

I'm sure a few of us have had OTA issues - long story short - I was stuck at 1.7.1 and it failed a few times and eventually it managed to update all the way to 2.7.1 where it's at now. The dealership I'm in contact with seems to have no clue how to resolve this and they didn't have the equipment and so they had to order it in after I contacted Mach E customer care...

I've been trying to get the dealership to check if the car is ok now and updating but they won't give me a clear answer, so wondering if anyone here can log on and check if I give a VIN?

I just have no confidence with the dealership, I think they will just screw it up and waste my time unfortunately... and hopefully not brick the vehicle!

I believe if you go to (1) Post here if you have an active FDRS account and are willing to look up info for others | MachEforum - Ford Mustang Mach-E Forum, News, Owners, Discussions you can find folks that can look your vehicle up by VIN in the same system a Ford dealer would use.

If you're at 2.7.1 now then it's possible you're as far as your vehicle can go at the moment. Things are not consistent right now - being in the UK likely is not helping that any, either. But someone with FDRS can likely answer you in more detail.

 

[bluestripes]

Thanks - I just asked Mike G to give me some insight on that after looking at that thread! I've set up a recurring schedule now as well - I didn't know about it till I read about it here.

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