Paak Help

[Rinehar7]

Greetings,

Trying to setup Paak on my new Mach-E and when it attempts to connect to the Bluetooth it errors out and does not connect. Have a S21 Ultra phone. Not sure what to do.

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[DevSecOps]

Did you connect android auto before PaaK? If you did, go into the phone settings (in the car) and disconnect AA then try again.

If you didn't then go into general - reset and reset the PaaK setting in the car. On your phone, make sure you remove any Bluetooth devices that have just a MAC address without a name. Then try again.

You should get 2 pairing requests when pairing the phone, be sure to accept each request. Give both access to contacts just to be on the safe side.

 

[RickMachE]

Also note that the newest phones often have difficulty with this setup.

 

[Rinehar7]

Disconnected AA and tried again but still get the unable to connect.

 

[Rinehar7]

Also note that the newest phones often have difficulty with this setup.

Ah so it may just take an app update to fix...

 

[DevSecOps]

Ah so it may just take an app update to fix...

I've connected PaaK about 20 times already testing different things so it connects, it's just a PITA at times. Did you do the reset of PaaK in the car? I would assume at this point you probably have multiple PaaK profiles that are abandoned in the FP app.

In the app go to Vehicle - Features & Settings - PaaK Key Settings. Do you have a bunch of devices there?

 

[benk016]

Ah so it may just take an app update to fix...

I also am running an S21 Ultra, and PAAK setup works fine here.

I reset PAAK the other day and fordpass, and it didn't connect successfully the first time I tried it, but a subsequent try got it after I cleared the PAAK stuff from the car menu it worked after that.

 

[Rinehar7]

Did you connect android auto before PaaK? If you did, go into the phone settings (in the car) and disconnect AA then try again.

If you didn't then go into general - reset and reset the PaaK setting in the car. On your phone, make sure you remove any Bluetooth devices that have just a MAC address without a name. Then try again.

You should get 2 pairing requests when pairing the phone, be sure to accept each request. Give both access to contacts just to be on the safe side.

Ok disconnected the BlueTooth. Went into the Car Settings and Reset Paak and was able to get it to all work... Thanks for your help

 

[DevSecOps]

Ok disconnected the BlueTooth. Went into the Car Settings and Reset Paak and was able to get it to all work... Thanks for your help

Any time, that's what we're here for!

 

[Lord Polymath]

So when I actually get my car, I should set up PaaK before even connecting the standard bluetooth connection? iPhone user

 

[Chuck]

I also recommend doing this away from home. There's also a wifi connection to the car that needs to occur and if you're near home then you phone may get confused as to which wifi connection it should use.

 

[DevSecOps]

So when I actually get my car, I should set up PaaK before even connecting the standard bluetooth connection? iPhone user

I don't own any Apple products, but my experience with Android is that if AA is already setup AND ACTIVE it makes the PaaK much more difficult to enable. You don't have to completely remove AA, you just have to turn it off from the car's settings and then PaaK will setup easier. Since you have Apple CarPlay, it might be the same, could be different. But something to keep in mind in case you have issues for sure!

I also recommend doing this away from home. There's also a wifi connection to the car that needs to occur and if you're near home then you phone may get confused as to which wifi connection it should use.

PaaK doesn't use WiFi ... that's just for wireless AA or CarPlay. This also depends on the type of phone you have. My phone, for example, connects to AA without switching to the dedicated SSID for wireless AA. Not all phones have that capability.

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