ProllyDieWaiting
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I'm in need of suggestions/advice. To preface, my vehicle is a 2022 CA rt 1 built right around the end of May 2022 and purchsed in early August 22. It is at the dealership now so I can't confirm the exact build date, the date on the window sticker is 6/7/22 and I am aware of the HVBJB issues but supposedly the recalls do not apply to my vehicle.
In February I had my car plugged in at home for a couple days and got in to drive it and noticed it had not fully charged and was giving me the wrench with a service vehicle soon message. I had obligations and went ahead and drove it, by the time I finished and got it back home to plug in it gave me a charging error and then gave me the "stop safely now" and wouldn't turn on. It was towed (flat bed) to the dealership who "cleared the codes" and did a software update and couldn't/wouldn't give me any more information than that. I picked it up, it was working correctly for less than a month. Last week I had it plugged in and charging overnight and got in the next morning to find another service vehicle soon/powertrain fault message. This time I drove it directly to the dealership and told them not to "clear" or fix anything until they call me and tell me what they found. They tell me they had to open a ticket with ford hotline and that there were no error codes and the hotline advised them to give it back to me and just have me document how/when it happens and bring it back. I called ford (opened cases for both incidents) and spoke with a representative who told me the hotline instruction was for the dealership to do a drive test and test each module individually, and that the dealership never responded to that instruction. Customer service was then supposed to call the dealership and call me back. I heard nothing for 4 days, finally called customer service and was told I needed to go get my car and document how/when the fault happens bc they can't find anything wrong with it. They are now essentially refusing to respond to me, can't provide an answer as to what ever happened with the drive test and are claiming that was never recommended and the error cleared itself without any diagnosis codes.
I'm not really sure what to believe or what to do next. I don't think the HVBJB is in their consideration and I'm not sure whether it even should be based on my build date or how to convince them to take a look/test it, or how they would go about doing that. Thoughts? Suggestions?
Update: Build date on the door was 6/22
My ford customer service rep won't contact me back, I got a copy of the ford tech line conversation during which the tech indicated it was related to a charging problem and requested that the dealership attempt to charge my car with a level 3 fast charger, to which my dealership responded that the customer has not expressed any issues related to charging and that they hooked it up to a "240V level 3 charger"
and it worked fine. I spoke with the dealership tech who argued with me that they didn't need to try a level 3 charger bc their 240V worked fine, any charging issues I had must be my home charger having a fault, and they "can't reproduce any codes so there's nothing wrong with it to fix." Ford customer service just puts me on hold and then hangs up. I'm at a loss... Ford corporate won't help me and the dealership is either completely incompetent or willfully negligent and have no plans to attempt to help me. I have one other large dealership with a service center in my area that I can try but if they're not helpful either I'm just screwed I guess...?
@Ford Motor Company
In February I had my car plugged in at home for a couple days and got in to drive it and noticed it had not fully charged and was giving me the wrench with a service vehicle soon message. I had obligations and went ahead and drove it, by the time I finished and got it back home to plug in it gave me a charging error and then gave me the "stop safely now" and wouldn't turn on. It was towed (flat bed) to the dealership who "cleared the codes" and did a software update and couldn't/wouldn't give me any more information than that. I picked it up, it was working correctly for less than a month. Last week I had it plugged in and charging overnight and got in the next morning to find another service vehicle soon/powertrain fault message. This time I drove it directly to the dealership and told them not to "clear" or fix anything until they call me and tell me what they found. They tell me they had to open a ticket with ford hotline and that there were no error codes and the hotline advised them to give it back to me and just have me document how/when it happens and bring it back. I called ford (opened cases for both incidents) and spoke with a representative who told me the hotline instruction was for the dealership to do a drive test and test each module individually, and that the dealership never responded to that instruction. Customer service was then supposed to call the dealership and call me back. I heard nothing for 4 days, finally called customer service and was told I needed to go get my car and document how/when the fault happens bc they can't find anything wrong with it. They are now essentially refusing to respond to me, can't provide an answer as to what ever happened with the drive test and are claiming that was never recommended and the error cleared itself without any diagnosis codes.
I'm not really sure what to believe or what to do next. I don't think the HVBJB is in their consideration and I'm not sure whether it even should be based on my build date or how to convince them to take a look/test it, or how they would go about doing that. Thoughts? Suggestions?
Update: Build date on the door was 6/22
My ford customer service rep won't contact me back, I got a copy of the ford tech line conversation during which the tech indicated it was related to a charging problem and requested that the dealership attempt to charge my car with a level 3 fast charger, to which my dealership responded that the customer has not expressed any issues related to charging and that they hooked it up to a "240V level 3 charger"
and it worked fine. I spoke with the dealership tech who argued with me that they didn't need to try a level 3 charger bc their 240V worked fine, any charging issues I had must be my home charger having a fault, and they "can't reproduce any codes so there's nothing wrong with it to fix." Ford customer service just puts me on hold and then hangs up. I'm at a loss... Ford corporate won't help me and the dealership is either completely incompetent or willfully negligent and have no plans to attempt to help me. I have one other large dealership with a service center in my area that I can try but if they're not helpful either I'm just screwed I guess...?@Ford Motor Company
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