Problem with service and Ford is not helping.

[valfam]

Feb 28th I took my MME into my local Ford dealership for the little halo on the button to open the door was not working soon after the dealer text me saying they saw charging errors, I told them have never experience charging problems before. she told me I would not see these errors, that sounded strange to me. the dealer ordered parts. when the parts were in I took the car back in on March 5 and to this day I still dont have my car back. the dealer said that three new replacement part failed and now they want to replace someone else and if that does not work then its the cars wiring. at one point they told me that ford told them to put all the original parts back in. On 3/26 I went online and chatted with Ford and they opened a ticket to see whats going on with my car I was told they would contact me in 1 day and I have yet to hear from Ford also, I called Ford on 3/29 again to see if they had an update but I was told it has been assigned to someone but they have no update.

At this point i'm concerned with me opening the ticket with Ford to check up on the dealer and the dealer lacking the knowledge of working on my car, i'm concerned that they will put something together wrong and, in the future, I will have a problem with the car.

At this point I dont know what to do. If they call me saying the car it ready how can I trust them that they did not damage something else. Am I over reacting? I"m not including all the back and forth with the dealer about my car but its scary the lack of knowledge they have on working on an EV.

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[AngryMan]

Members have reported good service from Essential Ford in Stuart and Ferman Ford in Clearwater . IF they're close by maybe check into one of them .

 

[breeves002]

Open a case with Ford corporate. At least that way you'll maybe get clearer information and have it all documented. They couldn't work on it if they weren't EV certified. Use a different Ford dealer next time.

I believe they will repair your car correctly. However you should post the invoice when you get it for us to see what they actually did.

 

[valfam]

Open a case with Ford corporate. At least that way you'll maybe get clearer information and have it all documented. They couldn't work on it if they weren't EV certified. Use a different Ford dealer next time.

I believe they will repair your car correctly. However you should post the invoice when you get it for us to see what they actually did.

I thought by going to ford.com and using the chat feature that would be a ticket with Ford.

 

[valfam]

Members have reported good service from Essential Ford in Stuart and Ferman Ford in Clearwater . IF they're close by maybe check into one of them .

I don't know how to get the car back its still will not power up, its been in the same state from march the 8th. Yesterday they told me that Ford told them to put everything back together with the original parts but the dealer told me that same thing on the 21st. I don't know what to do.

 

[valfam]

Still no contact from Ford. they are on week two, Ford told me they would contact me within 1 business day. This has been such a bad experience and it's not the cars fault but the dealer. This is my first time owning a Ford and it might be my last. I'm hoping when I get the car back I will forget this bad experience and enjoy the car once again.

 

[Kamuelaflyer]

Still no contact from Ford. they are on week two, Ford told me they would contact me within 1 business day. This has been such a bad experience and it's not the cars fault but the dealer. This is my first time owning a Ford and it might be my last. I'm hoping when I get the car back I will forget this bad experience and enjoy the car once again.

@Ford Motor Company?

 

[PNWEV]

Ford corporate is worse than useless. I had my hvjbj go bad, which has been a known problem for years now and subject to a safety recall. It’s been down for almost a month and there were no loaners so I had to rent to have reliable transportation. I called Ford corporate and was told that they couldn’t reimburse the rental unless it was a diagnosed issue and thankfully the dealership diagnosed it the next day. I called Ford back and since then have gotten no where. The reps only tell me they won’t reimburse the rental and that they can’t help find parts because there is no company wide inventory system and when I ask to talk to a supervisor they say one will call me back in 24-48 hours but that was two weeks ago and I haven’t gotten called.

I contacted the @Ford Motor Company account here and was told to just keep talking to the same people who haven’t done anything and when I asked who to contact when those people continue to do nothing they stopped responding.

 

[valfam]

Ford corporate is worse than useless. I had my hvjbj go bad, which has been a known problem for years now and subject to a safety recall. It’s been down for almost a month and there were no loaners so I had to rent to have reliable transportation. I called Ford corporate and was told that they couldn’t reimburse the rental unless it was a diagnosed issue and thankfully the dealership diagnosed it the next day. I called Ford back and since then have gotten no where. The reps only tell me they won’t reimburse the rental and that they can’t help find parts because there is no company wide inventory system and when I ask to talk to a supervisor they say one will call me back in 24-48 hours but that was two weeks ago and I haven’t gotten called.

I contacted the @Ford Motor Company account here and was told to just keep talking to the same people who haven’t done anything and when I asked who to contact when those people continue to do nothing they stopped responding.

Woe that is not encouraging news. I found a phone number for Ford and I'm going to try to call them today. Im shocked that Ford on this forum has not stepped in and at least asked whats the problem. I'm thinking calling Ford is going to be a waste of time and I'm just going to end up getting frustrated. We'll I was lucky I have a paid rental going on week 4 how. I told the dealer no rental no car. So if they wanted to charge Ford for repairs they needed to provide me a car.

 

[PNWEV]

I would call them to make sure you have done everything you can to get it taken care of.

Speaking of, I just heard back from @Ford Motor Company on these forums and they told me to stay in contact with the phone team. The same phone team who has not answered calls or returned calls in over a week now and the same phone team who has promised that a supervisor will call me in 24-48 hours only for me to wait 168 hours and counting with no call from a supervisor…

 

[Mike G]

@Ford Motor Company?

 

[valfam]

I would call them to make sure you have done everything you can to get it taken care of.

Speaking of, I just heard back from @Ford Motor Company on these forums and they told me to stay in contact with the phone team. The same phone team who has not answered calls or returned calls in over a week now and the same phone team who has promised that a supervisor will call me in 24-48 hours only for me to wait 168 hours and counting with no call from a supervisor…

A few minutes ago I called Ford at 800 392 3673 and the girl was very helpful. She called the dealership to check the status on the car. She also asked if I would like to transfer the car to another dealership. She also told me that someone will call me after 1 today.

Let's see what happens after all this. I will say the girl I spoke to made me feel much better. I hope that call makes things happen.

 

[PNWEV]

Hopefully that gets somewhere. That’s the number I called to start also but they then gave me a theoretically direct line to the person I first talked to. That person has never answered the phone. Since then I’ve called the first number repeatedly to try to get some traction and it’s like talking to a brick wall.

 

[Kamuelaflyer]

I worked for a very large, extremley bureaucratic world wide logistics firm. I firmly believe in taking anway away all their excuses and ability to say “But we didn’t know!” That is the lowest one on the checklist. The BEV Team at 1.800.392.3673 is number two.

I have zero illusion that the Ford Social Media team here is going to be able to help with an intransigent dealer or with part shortages or a variety of other very real issues.

 

[valfam]

I worked for a very large, extremley bureaucratic world wide logistics firm. I firmly believe in taking anway away all their excuses and ability to say “But we didn’t know!” That is the lowest one on the checklist. The BEV Team at 1.800.392.3673 is number two.

I have zero illusion that the Ford Socisl Media team here is going to be able to help with an intransigent dealer or with part shortages or a variety of other very real issues.

I would be OK if it was due to part shortage but before I took the car in for service they ordered the parts and according to the dealer they ordered parts multiple time when they said 3 of the replacement parts were defective. I think they problem is they don't how how to work on a EV.

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