Really MME is so bad or something wrong with Forum?

[bosbruce]

I love my GT, I glad to be a member of MME owners community. But I’m a little bit overwhelmed by all this threads about issues, faults, bugs, dings, noises, troubles, reboots, malfunctions and etc. Additionally all negative posts about dealership experience, delivery delays and so on. Really MME is so bad car or something wrong with Forum?

I had a job 1 Mach E rwd sr for 1.5 years as my sixth EV... really liked it and had no major issues. The common ones here like initial phone as a key functionality was unstable, recalls for roof and windshield glue (never bothered to get that addressed)... I was lucky to have rwd SR which is least likely to have HVBJB issues (I also don't drive with a lead foot or frequent mountainous roads), but overall enjoyed my Mach E a bit more than my tesla model 3 awd+ (though I missed the better than gt performance and handling of the 3, better charging network, and more responsive interface)... after 15 months and 14000 miles, I traded my "strangE stang" in for a Porsche Taycan 4S for about $16k more than I paid after federal, state, and Ford rebates... Can't beat that experience by much! Love the Taycan handling and performance but do miss the storage space and shorter length of the mustang Mach E.

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[HSVMWCS]

The biggest problem is that when problems do occur there is no support to fix them by ford to these dealerships.

I haven’t had a working Mach e most of the summer and have had it a total of ten days since July .

4 consecutive car payments for a vehicle I can’t drive

Does your MME have HVBJB problems as well? My local dealer said their prior case took them several months to repair. My MME has been out-of-service for 32 days. No parts and no technician to fix it. The good news is - if my MME remains inoperable until the end of October, my dealer will offer me a loaner car.

 

[AlpaChino]

Does your MME have HVBJB problems as well? My local dealer said their prior case took them several months to repair. My MME has been out-of-service for 32 days. No parts and no technician to fix it. The good news is - if my MME remains inoperable until the end of October, my dealer will offer me a loaner car.

You need to be talking to Ford customer service and @Ford Motor Company to get a rental covered immediately, assuming you're still within your warranty period.

 

[Bongjovi]

Does your MME have HVBJB problems as well? My local dealer said their prior case took them several months to repair. My MME has been out-of-service for 32 days. No parts and no technician to fix it. The good news is - if my MME remains inoperable until the end of October, my dealer will offer me a loaner car.

that is the most recent issue.

I have been able to drive my car a total of 11 days in 2 months

I opened my lemon law case today. I have held off, however after seeing there is no fix in sight it makes no sense to continue making payments on a car that is inoperable.

 

[Fixbear]

that is the most recent issue.

I have been able to drive my car a total of 11 days in 2 months

I opened my lemon law case today. I have held off, however after seeing there is no fix in sight it makes no sense to continue making payments on a car that is inoperable.

11 out of 60 is not a good position to be in. I don't know what the issue is, but most certainly it comes down to dealer. Have you notified the BEV team of the issue? Dealers tend to give fake info because they don't want to work on the problem or have a lack of tech's to do it.

 

[dbsb3233]

Had our First Edition for 19 months now. Overall it's been great. Best vehicle I've ever owned when taking it all in balance.

But it does have more than its share of quirks and bugs. Some of them because it's a brand new architecture, but also some that are head-scratches for things that were perfected on Ford's ICE vehicles eons ago. Like inconsistent fob signal, inconsistent liftgate kick, etc. Things that work far better on our 10-year old Escape.

But the quirks are way outweighed by the great things. It's been a 90-10 car for us... 90% great, 10% annoying.

 

[HSVMWCS]

that is the most recent issue.

I have been able to drive my car a total of 11 days in 2 months

I opened my lemon law case today. I have held off, however after seeing there is no fix in sight it makes no sense to continue making payments on a car that is inoperable.

Alabama's lemon law required [<12K or <1 year] and [three failed repair attempts or 30 days of out-of-service]. I purchased my MME in February 2021 but it only had 8K miles when HVBJB in mid-August, so I met the first criterion. Surprisingly, Ford's customer relationship suggested launching the buyback process on the 18th day after my MME's HVBJB problems - 12 days before I could legally open my lemon law case.

Given the market demand for PHEV and EV, you might want to check your state law about how much you can get from the buyback or lemon law. Selling your MME by yourself might get you several thousand more.

 

[HSVMWCS]

You need to be talking to Ford customer service and @Ford Motor Company to get a rental covered immediately, assuming you're still within your warranty period.

Yes, after knowing my local stealership refused to provide a loaner car again, Ford's customer relationship approved my rental requests immediately. At first, I had to go to the airport to pick up a rental every week. Ford then agreed to have two-week rentals each time, so I could go to the airport less often.

When I had my MME's windshield/roof recalled, my local stealership refused to provide a loaner already. This time, I was promised a loaner at the end of October, probably because of what Ford's CEO announced yesterday.

 

[PA Bob]

Same - no issues to this point. Just like news - everyone tunes in for the bad news. But I will say much good information is also shared in the forum. Take what you need and ignore the downers if you prefer.

There is definitely a lot of bitching since this is a forum. I tend to ignore the unreasonable stuff. If you want insight into your car, read some of the amazing info from some of these owners. They love their cars, but are objective about the shortcomings a radically new car model will have. Many of them try to find answers, give people valuable feedback re their troubles, and even collect data to measure how serious the issues are. Some have been in direct contact with Ford, and Ford clearly uses the forum to gather ideas for improvement. As Grampy said, "Take what you need and leave the rest."

 

[hprose]

Well said

I have an order on a Caddy Lyriq and told my Porsche salesmen to get me on the list for the Macan Electric when it comes out. Caddy is a decent price, who knows about the Macan but if anything close to the MME, price wise, I expect it to be light years better, ride wise.

The ride of the MME is a feature. It was made that way on purpose. If you want a Cadillac ride, buy a Cadillac. Many on this forum are car flippers rather than buyers. My 250 is 4 years old. I still get recall notices. It’s part of owning a vehicle. I do believe that the dealerships need to hire people who actually know and understand EVs, whose eyes don’t glaze over when discussing KWs, that don’t recommend oil changes. The length of time to fix any vehicle should be measured in days not weeks. That can vary. One Ford dealership near me will have normal service in and out same day. Another is 3 days for an oil change.

 

[kennethjk]

The ride of the MME is a feature. It was made that way on purpose. If you want a Cadillac ride, buy a Cadillac. Many on this forum are car flippers rather than buyers. My 250 is 4 years old. I still get recall notices. It’s part of owning a vehicle. I do believe that the dealerships need to hire people who actually know and understand EVs, whose eyes don’t glaze over when discussing KWs, that don’t recommend oil changes. The length of time to fix any vehicle should be measured in days not weeks. That can vary. One Ford dealership near me will have normal service in and out same day. Another is 3 days for an oil change.

The ride of the MME may be a feature but it is a pretty bad one. I don’t know if I want a “Caddy” but will test drive the car when it comes out. I do expect the Macan to be great, of course at what price?

personally I am not a car flipper, I had my Macan for 7 years and my 911 for 6 years and still have it. For each one , maybe I have had 1 recall each. They don’t have to be part of owning a car, maybe they are with Fords and that’s a shame. They do have the highest or one of the highest warranty reserves per car.

ford should have built out its infrastructure better before releasing their EVs but felt the need to beat everyone to the punch. Time will tell if it’s the right path.

 

[Kachook]

Isn't this the beauty of the free exchange of ideas and opinions? For me, it is all about perspective. I think about how many times my work laptop or my iMac or my iPhone freeze up in a given month and compare it to the MME. The MME wins hands down. Nothing is perfect. Software is not perfect. Software engineers are far from perfect. For those folks, who have lost their vehicle for months on end, I feel terrible for them. Those are the folks that I feel should fully b_tch and vent and get out their frustration. Everyone else - it's a first generation EV - what did you expect? We are in a peri- or post-pandemic world with significant supply chain shortages. It may sound like an excuse, but it is reality.

I am perfectly happy with my car. It is what I envisioned it to be when I lucked into it in a dealership on an early Saturday morning in July of 2021. The car still turns heads. The car is plenty fast for me. The car is fun. It has some thoughtful touches. For comparison, my wife's iX is about $25k more and does not have all of the premium features the MME has. Yes, I don't understand why I need to go to three screens to open the tailgate that may or may not open when I press the digital button. Yes, it is annoying that I cannot open the frunk with my key, phone or a button. Yes, the actual ride on bumpy roads is horribly bouncy - just drive around Houston. I have had one real recall and that was for the windshield and pano roof in which the dealership's subcontracted glass company broke my then-recently tinted windshield and I am still waiting for reimbursement 3 months later. But, no vehicle is perfect.

I find this forum to be quite useful when I have a question or an issue. I also enjoy looking at other people's mods to get an idea of what I want to do with the vehicle. The biggest issue I take is all the complaints about software. I'm not super old and I'm not young. So, I am not sure if it is an age thing. But, I really do not know what computer/software everyone uses in all other aspects of their lives. Y'all must have some blazing fast 2GB internet that never fails with apps that never freeze up and a computer or cell phone you never have to depower or reset. Your computers must never have any issues. For the people like me who run into issues with their internet, computers and cell phones, the software is fine. At 44, I still carry a key around with me most times - why? Be prepared - sh_t happens. I wasn't even a Boy Scout. If someone is going swimming deep in the ocean, I get not carrying a key around. Everyone else ... use your pockets or your purses. I'll risk dropping my kids off at school without my car key, but I know that I can use the keypad on the door and the backup code in the car if it does not work. If that fails, then I can walk home. Surely, I could use the exercise.

Regardless, I like my car, I like the forum and I like the complaints and the praises I see in the forum.

 

[Rex]

The normal rule is Complaints:Compliments::10:1
People naturally complain but don't naturally compliment

I love my MME RE RWD, could it be better, yes, have I complained? Oh yes!

What do I like least? Flakey FordPass

 

[hprose]

The ride of the MME may be a feature but it is a pretty bad one. I don’t know if I want a “Caddy” but will test drive the car when it comes out. I do expect the Macan to be great, of course at what price?

personally I am not a car flipper, I had my Macan for 7 years and my 911 for 6 years and still have it. For each one , maybe I have had 1 recall each. They don’t have to be part of owning a car, maybe they are with Fords and that’s a shame. They do have the highest or one of the highest warranty reserves per car.

ford should have built out its infrastructure better before releasing their EVs but felt the need to beat everyone to the punch. Time will tell if it’s the right path.

I drove Porches in the 80s and 90s. In the shop so often that I would bring the guys a 12 pack when picking up the car. Felt every bump on the road. I’m just used to it and expect it. It’s not for everybody. However, my 250 has Continentals. I didn’t know that I could have ordered Good Year or Michelin and wasn’t told. The first time a drove over broken asphalt I about lost it. Know how you feel. Back to the MME, I have a woman friend with a GT. Asked her about the ride. She said that they’ve always had sports cars. Not a problem. Two friends with Premiums. One loves the ride and the other said better than his model 3. I agree with the infrastructure/training. When I had a Fusion Energi is was a treat to talk to either a service guy or a mechanic who knew anything about the EV side of the car. I think that the mechanics may resent the change, the retraining. They were in a comfy spot for their entire careers. But hasn’t it always been Thai way. When I lived up north and switched from snow to summer tires the mechanic forgot to put on the lug nuts. Of course the shell came off while driving. Miraculously there was virtually no damage. The mechanic’s response was effectively- what’s the big deal. I would prefer a switchable suspension. Whisper - smooth ride, Engage - feel the road, Unbridled - stiff. They could have done that.

 

[kennethjk]

I drove Porches in the 80s and 90s. In the shop so often that I would bring the guys a 12 pack when picking up the car. Felt every bump on the road. I’m just used to it and expect it. It’s not for everybody. However, my 250 has Continentals. I didn’t know that I could have ordered Good Year or Michelin and wasn’t told. The first time a drove over broken asphalt I about lost it. Know how you feel. Back to the MME, I have a woman friend with a GT. Asked her about the ride. She said that they’ve always had sports cars. Not a problem. Two friends with Premiums. One loves the ride and the other said better than his model 3. I agree with the infrastructure/training. When I had a Fusion Energi is was a treat to talk to either a service guy or a mechanic who knew anything about the EV side of the car. I think that the mechanics may resent the change, the retraining. They were in a comfy spot for their entire careers. But hasn’t it always been Thai way. When I lived up north and switched from snow to summer tires the mechanic forgot to put on the lug nuts. Of course the shell came off while driving. Miraculously there was virtually no damage. The mechanic’s response was effectively- what’s the big deal. I would prefer a switchable suspension. Whisper - smooth ride, Engage - feel the road, Unbridled - stiff. They could have done that.

You are right about old Porsches but it is 30-40 years later now

In the 80s almost every American car company was in trouble because they made crap cars

I wrote this somewhere else but I wish Ford offered the adjustable suspension for all models. I probably wouldn’t have ordered it, only because I didn’t realize during the test drives how bad the suspension was.

But at least others would have learned something from people on this thread and have been able to order if they wanted.

Change is always tough , in every business , I could go on about all the things my partners told me we couldn’t do but when we forced them it worked out ok.

It’s hard to keep up and that’s why Ford should have tested the car better and trained people better before rolling out these cars.

Regarding the HVBJB, they started putting them in cars on May 27. How many months before that did they know they had a problem? They also had to test, I hope, the new part, so maybe by December 2021 they knew they had a problem.

Of course we the consumer are kept in the dark.

Life goes on of course

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