The beginning....I'm concerned.

[Matty C]

You VIN is public info. Anyone who walks past your car can see it.

It is a legit Ford account though. They create a ticket and send info to your local service manager.

I already have a case opened with Ford customer service. I gave “Emily” the contact info of the Frid rep I’m working with. yes she continues to ask fir more personal info. Seems weird.

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[Matty C]

Okay, minor update. Had the car back just shy of a week, no problems. I might actually love my car more, because I had driven a 2016 Focus for a week, and it's just nice to have a car that doesn't struggle to get up to speed.

I was told my Mach E was all fixed and ready for pick up. This after 4 weeks of waiting. I connected the dealer with Ford customer service who extended technical help and then expedited a part. On the day of pick up I got an alert in the Ford Pass app that there was a default in the 12 V battery!
I called the dealer who said everything seems fine.
So, they asked me to delete the app from my phone. What the heck will that do but stop the alerts from coming to me?
Im definitely getting rid of this lemon!

 

[mkhuffman]

I was told my Mach E was all fixed and ready for pick up. This after 4 weeks of waiting. I connected the dealer with Ford customer service who extended technical help and then expedited a part. On the day of pick up I got an alert in the Ford Pass app that there was a default in the 12 V battery!
I called the dealer who said everything seems fine.
So, they asked me to delete the app from my phone. What the heck will that do but stop the alerts from coming to me?
Im definitely getting rid of this lemon!

Did you only get one alert? If so, others have reported that happening once and it goes away, never happening again. I have received a 12V fault message but I was recording data using a OBDII scanner and it was draining the battery. It should not have been doing that and it stopped after I got the dealer to update all my software modules.

So three things:
1. Ask the dealer to update all your software modules and give you the FDRS report showing all the updates have been made. All of them. Mine did it for no charge.
2. It might just be a one time glitch and if it never recurs, don't worry about it.
3. Whoever told you to delete the FordPass app is an idiot. I hope you didn't do that.

Good luck! I hope you don't have the LVB maint issue. If you do, it is fixable and a known issue. It will just take some time to get it fixed.

 

[BigMach-E]

Did you only get one alert? If so, others have reported that happening once and it goes away, never happening again. I have received a 12V fault message but I was recording data using a OBDII scanner and it was draining the battery. It should not have been doing that and it stopped after I got the dealer to update all my software modules.

So three things:
1. Ask the dealer to update all your software modules and give you the FDRS report showing all the updates have been made. All of them. Mine did it for no charge.
2. It might just be a one time glitch and if it never recurs, don't worry about it.
3. Whoever told you to delete the FordPass app is an idiot. I hope you didn't do that.

Good luck! I hope you don't have the LVB maint issue. If you do, it is fixable and a known issue. It will just take some time to get it fixed.

Hmmm, I got the CSP 21P22 done while it was in the shop, I think that covers all of this stuff.

 

[Mach1E]

I already have a case opened with Ford customer service. I gave “Emily” the contact info of the Frid rep I’m working with. yes she continues to ask fir more personal info. Seems weird.

It seems weird until you see what they’re doing.

They open up a service ticket and case number with your info.

In my case, the next step was they forwarded it to a service person at Ford corporate and then they tried to help.

After that, a field tech called my local service manager, gave them my info and told them to reach out.

Then the local service manager called me directly to try to schedule service.

 

[Alaskan_silent_pony]

Update on mine. No stock available for a replacement. So they said buyback only option rn ?. Upside is Ford is paying for an EV certified tech for this dealership, so one of the techs is down in Seattle getting certified. Hopefully when I can get another one I'll have more reassurance with that. Just sad to be back on the wait for one.

 

[mkhuffman]

Hmmm, I got the CSP 21P22 done while it was in the shop, I think that covers all of this stuff.

No, it does not. There are probably updates after that CSP that your car needs. The only way to confirm is to run your VIN in FDRS and see if there are module updates needed. Your dealer can do that. You can ask them to run your VIN in FDRS and print it out for you. And then, while they are at it, do the updates.

 

[Matty C]

It seems weird until you see what they’re doing.

They open up a service ticket and case number with your info.

In my case, the next step was they forwarded it to a service person at Ford corporate and then they tried to help.

After that, a field tech called my local service manager, gave them my info and told them to reach out.

Then the local service manager called me directly to try to schedule service.

Cool, but I already have spoken with Ford CS and have a ticket open. In spite of me sharing all this info including the direct contact info of the Ford CS agent with ”Emily” she continues to ask for more information about the problem. I wouldn’t say she’s helped at all so far.

 

[mkhuffman]

Cool, but I already have spoken with Ford CS and have a ticket open. In spite of me sharing all this info including the direct contact info of the Ford CS agent with ”Emily” she continues to ask for more information about the problem. I wouldn’t say she’s helped at all so far.

From what has been reported and from my own personal experience, Ford CS doesn't do anything but facilitate activity at your selected dealership.

 

[Mach1E]

From what has been reported and from my own personal experience, Ford CS doesn't do anything but facilitate activity at your selected dealership.

Yup, they basically get the ball rolling. They also may suggest simple fixes if known/available.

But at the end of the day, the local dealer service center is the only one who can “fix” anything, which is why they send you there.

I think it does help for some of those “we can’t replicate the problem” issues. Dealer more likely to believe you if Ford CS involved.

 

[BigMach-E]

I've found Ford CS to be invaluable, so I am not certain as to what is being said here. The dealership may just screw you around if they aren't monitored.

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