TripleCare Claim Woes

[ChasingCoral]

As a purchaser of a 2021 Mach-E for gave owners a free 3 year triple care plus contract covering dings, windshield and tires. I had a nail in a tire, received pre-approval and a claim number. I submitted all paperwork, but never received reimbursement. I called about a month later and was told that the contract name is FLEET and not me personally. A check had been mailed to a PO Box and not to my address. I gave them my address information again (it was provided with the claim already) and was told a check would be re-issued. Another month or so went by and the process continued in circles. Today I call and I am told that I need to get the funds from the dealer. I asked which dealer and they couldn't tell me. Today they told me I can only use this policy at a dealer. I asked why was I not told that when I opened the claim. Then they backtracked that statement. After an hour of bouncing between claims and sales, I'm on hold while they are trying to "resolve" the issue. No one seems to know how to resolve this and there seems to be a flurry of misinformation. The amount of resources wasted on what should be a $31 claim is super frustrating. What good is a policy if I can't use it.

Sorry for the rant, but wondering if anyone has actually used this policy successfully? I have some dings I want addressed before the policy expires, but am not hopeful of getting any resolution from this.

I just went through a similar hassle. Safe-Guard (the company that processes TripeCare for Ford) wouldn't even start a claim until I confirmed the name and address I didn't know. It eventually took a 3-way call with Ford and Safe-Guard to get it straight. At least, I hope it's straight.

If you want to call Safe-Guard to get TripleCare service you will need to know
Triple Care: Tire/Dent/Window
Expires Nov. 30, 2025
Customer name: Fleet Driver
Customer address: PO Box 6045, Dearborn, MI 48121

Your name and address won't work and Safe-Guard won't know how to solve it!

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