worachj

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There is a newer TSB number 24-2230 that supersedes TSB number 24-2002.

Some Ford Mustang Mach-E EVs May Have Wind Noise Issues

The Blue Oval has published a new technical service bulletin (TSB) to remedy a problem with wind noise that impacts select 2021-2024 Ford Mustang Mach-E all-electric crossovers. TSB number 24-2230 actually supersedes another TSB – number 24-2002 – as it updates the symptom of this problem, along with the production fix date and the service procedure required to rectify it.
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Neil4Real

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Keep us updated
We'll see if I take one for the team. Dropped my car off today, I've already done the silicone, and the service director is going to talk with the techs that have done this TSB and see if it was a pain and worth doing.
 

1st_EV_2011

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Excessive wind noise from the side mirrors has been identified on some vehicles. It can be especially noticeable above 60 MPH. This may be due to the poor sealing of the foam near the side mirror attachment. The mirror will be removed and new foam pieces installed to seal the area better. Various DIY fixes has been proposed in the past including caulking, my car had this issue and I fixed it with window screen retainer spline. If you suspect side mirror wind noise, I recommend taping over the areas shown in that link and seeing if the wind noise improves noticeably. If so, you may want to have this TSB performed.

Note: Even with proper sealing, there will still be a certain amount of wind noise around the side mirrors due to turbulent flow. This will be more noticeable on vehicles that do not have laminated side glass.

TECHNICAL SERVICE BULLETIN
Wind Noise From Exterior Mirror/A-Pillar Area When Driving At Or Above 40 MPH (64 Km/H) - Built On Or Before 04-Dec-2023
24-2002
16 January 2024​
Model:
Ford
2021-2023 Mustang Mach-E
Built on or before 04-Dec-2023
Markets: Canada, USA

Issue: Some 2021-2023 Mustang Mach-E vehicles built on or before 04-Dec-2023 may exhibit a wind noise from the exterior mirrors/A-pillar area when driving at or above 40 mph (64 km/h). This may be due to poor sealing of the lower mirror foam and the glass top run foam. To correct this condition, follow the Service Procedure to install new lower inner foam and the glass top run foam.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:




Parts
Service Part NumberQuantityDescriptionUnit of IssuePiece Quantity
LJ8Z-5820530-C​
1 Or 2​
Lower Inner Foam
1​
1 Per Affected Side​
164-R4901​
1​
PVC Soft Foam Strips (Rotunda Part Number)
12​
3 Per Affected Side​
Quantity refers to the amount of the service part number package(s) required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
DescriptionOperation No.Time
2021-2023 Mustang Mach-E: Install New Lower Inner Foam And The Glass Top Run Foam On One (1) Side Includes Time For Road Test (Do Not Use With Any Other Labor Operations)
242002A​
0.9 Hrs.​
2021-2023 Mustang Mach-E: Install New Lower Inner Foam And The Glass Top Run Foam On Both (2) Sides Includes Time For Road Test (Do Not Use With Any Other Labor Operations)
242002B​
1.4 Hrs.​
Repair/Claim Coding
Causal Part:5820530
Condition Code:07

Service Procedure
1.
Perform a road test to identify if the wind noise is coming from the exterior mirrors/A-pillar. Does the vehicle exhibit a wind noise coming from one or both exterior mirrors?
(1). Yes - proceed to Step 2.
(2). No - this article does not apply. Perform normal diagnostic. Refer Workshop Manual, Section 100-04.
2. Lower the front door window glass of the affected side to the fully down position.
3. Remove the exterior mirror. Refer to Workshop Manual (WSM), Section 501-09 Rear View Mirrors > Removal and Installation > Exterior Mirror Assembly.
4. If the exterior mirror foam gasket/seal remains on the door, remove and refit the mirror foam gasket/seal back onto the mirror before reassembly. (Figure 1)
Figure 1
imagen2.jpg

5. Separate and fold back the front door glass top run from the door frame and the run channel in the areas highlighted in Figure 2.
Figure 2
imagen2.jpg

6. Remove the existing lower inner foam.
7. Install the new lower inner foam.
(1). Insert the front of the foam first making sure is seated under the window run/sheet metal and the foam shape properly fits the curves of the door. (Figure 3)
Figure 3
imagen2.jpg

(2). Evenly tuck all edges of the foam into the door making sure that the rear sections sit flush against the window run frame with no gaps. (Figure 4)
Figure 4
imagen2.jpg

8. Print the foam template by clicking this link. Verify the horizontal and vertical scale of the image using a ruler against the scale on the template printout (Figure 5) to confirm the image scale is correct. Is the scaling of the template printout the same scale as the ruler?
Figure 5
imagen2.jpg

(1). Yes - proceed to Step 9.
(2). No - adjust scale of the printing properties to actual size to resize the image. Repeat Step 8.
9. Layer together 3 pieces of the PVC Soft Foam Strips (Rotunda part) to obtain the desired thickness.
10. Cut the shapes from the template printed out and trace the shape of the back side of the foam. Cut the foam along the line traced on the back to create the shape indicated in Figure 6.
Figure 6
imagen2.jpg

11. Cut an additional 10mm (0.39 in.) slice into the foam in the area indicated in Figure 7.

imagen2.jpg

12. Remove the existing glass top run foam and clean the surface to remove any residual foam. (Figures 8-9)
Figure 8
imagen2.jpg

Figure 9
imagen2.jpg

caution.gif
CAUTION: Be careful to not tear the rubber of the glass top run when fitting/tucking the foam underneath.
13. Install the cut pieces of foam onto the glass top run.
(1). Align the foam with the ridge along A-pillar and the lip along the header. (Figure 10)
Figure 10
imagen2.jpg

(2). Apply pressure to adhere the foam to the inner surface of the glass top run. (Figure 11)
Figure 11
imagen2.jpg

(3). Fold and pressurize the lower area of the foam over the back of the A-pillar channel, leaving the upper extension unadhered. (Figure 12)
Figure 12
imagen2.jpg

(4). Moving to the exterior of the glass top run, take the end of the foam extension and pull, seating the foam toward the header/A-pillar corner (Figure 13)
Figure 13
imagen2.jpg

(5). Tuck the end of the foam extension high up under the lip of the glass top run following the upward angle of the run. (Figure 14)
Figure 14
imagen2.jpg

14. Reinstall the front door glass top run in the door frame and the run channel. (Figure 15)
Figure 15
imagen2.jpg

15. Reinstall the exterior mirror. Refer to WSM, Section 501-09 Rear View Mirrors > Removal and Installation > Exterior Mirror Assembly.
NOTE: A small amount of wind noise from around the exterior mirrors is considered to be characteristic of vehicle design.
Great post! Thank you.
 

Bella

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I have a rwd 21 ER and i currently have wind noise from the mirrors when i tape them its better but still sounds like my drivers door or rear passenger behind my door/window lets some noise in. When i sit behind the driver i can hear it like my window is open.

Not sure from where the sound comes from. When i drive the car around 80km/h i hear wind noise also from the windshield or Panoramic roof. When i put my finger between the panel above my head and the Panoramic roof i feel like its vibrating the middle part of the panel. In 120 km/h wind noise goes upp to 80-85db i get lots of anxiety now going in higher speeds very annoying because my Mach e wasnt like this. I have a time booked with Ford in Sweden hoping for a solution.

I also noticed a slight gap between my front door and passengers door when i look at the door list it kinda looks like my front door list goes inwards compared to the passengers door in the driver side.

Last time i told them about this they told me i can try to fix it myself because they dont have any recalls about this stuff sounds really annoying. My car used to be so silent and awesome for 500k SEK you dont expect this.

Im not gonna judge anything yet until after my appointment but i really hope they help me.?
 


Jerrytball

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I prefer the no-dealer-visit-required fix, works great and has lasted 5k miles so far.
  1. Obtain 6 inch length of electrical tape
  2. Apply to gap between mirror and doorframe
  3. Noise eliminated
I’m with you I’m sticking with the screen window repair kit, little rubber piece works fine with me. You can’t even see it.
 

worachj

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Neil4Real

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This TSB is such a pain in the rear. I took my car in and had them do this, they only did one of the foam strips and ignored the rest, and only did the driver's side. I had to bring the car back in today for something else and am seeing if I can get them to finish the driver and do the passenger side. Service advisor was pushing back saying we already did it, blah blah. Hopefully they try and actually do it correctly.
 

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This TSB is such a pain in the rear. I took my car in and had them do this, they only did one of the foam strips and ignored the rest, and only did the driver's side. I had to bring the car back in today for something else and am seeing if I can get them to finish the driver and do the passenger side. Service advisor was pushing back saying we already did it, blah blah. Hopefully they try and actually do it correctly.
I had it done, both sides. No improvement. I still think it has something to do with the door frame. The colder it gets the louder the noise gets. Probably my last Ford..
 

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I had it done, both sides. No improvement. I still think it has something to do with the door frame. The colder it gets the louder the noise gets. Probably my last Ford..
There are multiple areas of wind noise - over the driver side mirror, over the door frame right at my left ear, the top of the windshield. It’s whack a mole. Fix one and another area is still noisy.

I happened to pick up a Cybertruck this past Monday and holy heck is it silent compared to my Mach-E. 65 dB at 75mph. It reminds me of my BMW i4 and Ioniq 5. The cabin is sealed. Very low frequency wind noise and nothing acute like on the MME.
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