TSB 24-2002 - Wind Noise From Side Mirror Area

[RickMachE]

Do these expire? I've had wind noise issues, and I mentioned it at the 10,000 service, but they wanted to keep the car overnight to check and, no..

I've gotten used to it and can wait until the next service, which will probably be this summer.

Must be performed during 36 month / 36,000 mile warranty.

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[SJP]

I just had the repair done(and the brake cable also) . I'll let everyone know if the wind noise is gone when I drive on the hwy in the colder weather

 

[azerik]

Must be performed during 36 month / 36,000 mile warranty.

I called with 5 miles left under that 36k. They scheduled it and the cracked door panels (again, all 4 now). I was told because it's scheduled before 36k I'm good. We'll see next Friday what they say.

Do most TSB'S have the 36k 'limit'? (I rattled off every TSB I have and thankfully this mirror thing came up last week)

 

[RickMachE]

I called with 5 miles left under that 36k. They scheduled it and the cracked door panels (again, all 4 now). I was told because it's scheduled before 36k I'm good. We'll see next Friday what they say.

Do most TSB'S have the 36k 'limit'? (I rattled off every TSB I have and thankfully this mirror thing came up last week)

To my knowledge, ALL TSBs must be done in warranty, otherwise there is a fee. If it's outside warranty, then it needs to be a recall.

 

[azerik]

Does an ESP help that in any way? (I was thinking, and I could be wrong because I think I was wrong once before, the ESP should at least cover these cracking door buttons)
Sounds like I got lucky with Gwen being as helpful as she was to be on the phone for ~30 min writing all this stuff down.

 

[RickMachE]

Does an ESP help that in any way?

Says right in the first post:

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

 

[azerik]

Sorry. I know. #RTFFP

 

[SJP]

Excessive wind noise from the side mirrors has been identified on some vehicles. It can be especially noticeable above 60 MPH. This may be due to the poor sealing of the foam near the side mirror attachment. The mirror will be removed and new foam pieces installed to seal the area better. Various DIY fixes has been proposed in the past including caulking, my car had this issue and I fixed it with window screen retainer spline. If you suspect side mirror wind noise, I recommend taping over the areas shown in that link and seeing if the wind noise improves noticeably. If so, you may want to have this TSB performed.

Note: Even with proper sealing, there will still be a certain amount of wind noise around the side mirrors due to turbulent flow. This will be more noticeable on vehicles that do not have laminated side glass.

TECHNICAL SERVICE BULLETIN Wind Noise From Exterior Mirror/A-Pillar Area When Driving At Or Above 40 MPH (64 Km/H) - Built On Or Before 04-Dec-2023	24-2002 16 January 2024​
Model: Ford 2021-2023 Mustang Mach-E Built on or before 04-Dec-2023 Markets: Canada, USA Issue: Some 2021-2023 Mustang Mach-E vehicles built on or before 04-Dec-2023 may exhibit a wind noise from the exterior mirrors/A-pillar area when driving at or above 40 mph (64 km/h). This may be due to poor sealing of the lower mirror foam and the glass top run foam. To correct this condition, follow the Service Procedure to install new lower inner foam and the glass top run foam. Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: Parts Service Part Number Quantity Description Unit of Issue Piece Quantity LJ8Z-5820530-C​ 1 Or 2​ Lower Inner Foam 1​ 1 Per Affected Side​ 164-R4901​ 1​ PVC Soft Foam Strips (Rotunda Part Number) 12​ 3 Per Affected Side​ Quantity refers to the amount of the service part number package(s) required to repair the vehicle. Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle. Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2021-2023 Mustang Mach-E: Install New Lower Inner Foam And The Glass Top Run Foam On One (1) Side Includes Time For Road Test (Do Not Use With Any Other Labor Operations) 242002A​ 0.9 Hrs.​ 2021-2023 Mustang Mach-E: Install New Lower Inner Foam And The Glass Top Run Foam On Both (2) Sides Includes Time For Road Test (Do Not Use With Any Other Labor Operations) 242002B​ 1.4 Hrs.​ Repair/Claim Coding Causal Part: 5820530 Condition Code: 07 Service Procedure 1. Perform a road test to identify if the wind noise is coming from the exterior mirrors/A-pillar. Does the vehicle exhibit a wind noise coming from one or both exterior mirrors? (1). Yes - proceed to Step 2. (2). No - this article does not apply. Perform normal diagnostic. Refer Workshop Manual, Section 100-04. 2. Lower the front door window glass of the affected side to the fully down position. 3. Remove the exterior mirror. Refer to Workshop Manual (WSM), Section 501-09 Rear View Mirrors > Removal and Installation > Exterior Mirror Assembly. 4. If the exterior mirror foam gasket/seal remains on the door, remove and refit the mirror foam gasket/seal back onto the mirror before reassembly. (Figure 1) Figure 1 5. Separate and fold back the front door glass top run from the door frame and the run channel in the areas highlighted in Figure 2. Figure 2 6. Remove the existing lower inner foam. 7. Install the new lower inner foam. (1). Insert the front of the foam first making sure is seated under the window run/sheet metal and the foam shape properly fits the curves of the door. (Figure 3) Figure 3 (2). Evenly tuck all edges of the foam into the door making sure that the rear sections sit flush against the window run frame with no gaps. (Figure 4) Figure 4 8. Print the foam template by clicking this link. Verify the horizontal and vertical scale of the image using a ruler against the scale on the template printout (Figure 5) to confirm the image scale is correct. Is the scaling of the template printout the same scale as the ruler? Figure 5 (1). Yes - proceed to Step 9. (2). No - adjust scale of the printing properties to actual size to resize the image. Repeat Step 8. 9. Layer together 3 pieces of the PVC Soft Foam Strips (Rotunda part) to obtain the desired thickness. 10. Cut the shapes from the template printed out and trace the shape of the back side of the foam. Cut the foam along the line traced on the back to create the shape indicated in Figure 6. Figure 6 11. Cut an additional 10mm (0.39 in.) slice into the foam in the area indicated in Figure 7. 12. Remove the existing glass top run foam and clean the surface to remove any residual foam. (Figures 8-9) Figure 8 Figure 9 CAUTION: Be careful to not tear the rubber of the glass top run when fitting/tucking the foam underneath. 13. Install the cut pieces of foam onto the glass top run. (1). Align the foam with the ridge along A-pillar and the lip along the header. (Figure 10) Figure 10 (2). Apply pressure to adhere the foam to the inner surface of the glass top run. (Figure 11) Figure 11 (3). Fold and pressurize the lower area of the foam over the back of the A-pillar channel, leaving the upper extension unadhered. (Figure 12) Figure 12 (4). Moving to the exterior of the glass top run, take the end of the foam extension and pull, seating the foam toward the header/A-pillar corner (Figure 13) Figure 13 (5). Tuck the end of the foam extension high up under the lip of the glass top run following the upward angle of the run. (Figure 14) Figure 14 14. Reinstall the front door glass top run in the door frame and the run channel. (Figure 15) Figure 15 15. Reinstall the exterior mirror. Refer to WSM, Section 501-09 Rear View Mirrors > Removal and Installation > Exterior Mirror Assembly. NOTE: A small amount of wind noise from around the exterior mirrors is considered to be characteristic of vehicle design.

I had the repair done last week. I haven't driven the car on the highway on a cold day yet, but so far I have not really noticed any improvement. I will keep everyone posted.

 

[RickMachE]

Did the tape test, and found my noise is coming from the roof. Taped that seam and it goes away. Am going to ask my dealer to put in the strip from TSB from early 2021, and see if Ford will pay for the $32 piece of weatherstrip.

 

[robbins7]

I had exactly the same experience. It was one of the few disappointments going from a 2021 Premium to the 2022 Premium. I'll be following up with the dealer's service department today. I'm very happy to see this TSB!

I brought in my mach-e around December for the same reason and they replaced some window sills but still did not correct the noise. Just got around to calling customer care as that was the service person's answer. Luckily they found the bulletin and I have a call into the dealership to bring it back. But really, foam is the answer for a $50k plus car. Plus shows how well they take care of us. The Bulletin came up after the service but they should have somehow caught that and called me. What's AI for anyway???

 

[SJP]

I had the repair done last week. I haven't driven the car on the highway on a cold day yet, but so far I have not really noticed any improvement. I will keep everyone posted.

Sorry to report but the TSB repair did not work. I give up …

 

[Oldlawman]

Is this recall only for Canada/USA?

 

[Space_Pony]

Sorry to report but the TSB repair did not work. I give up …

Did you try turning the radio up?

 

[RonOinAZ]

It's interesting that the dealership I go to told me they ordered the supplies needed to complete this TSB on my car within a week of the TSB being released. To date, they tell me they still haven't received the supplies and that it's not unusual for there to be a time delay between when the TSB is issued and the repair parts are made available. Yet, others are posting here that their cars have received the treatment and it made no difference. I'm not sure where the disconnect lies.

 

[SJP]

It's interesting that the dealership I go to told me they ordered the supplies needed to complete this TSB on my car within a week of the TSB being released. To date, they tell me they still haven't received the supplies and that it's not unusual for there to be a time delay between when the TSB is issued and the repair parts are made available. Yet, others are posting here that their cars have received the treatment and it made no difference. I'm not sure where the disconnect lies.

Maybe Ford realizes that it doesn't work??

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