jeremykraft
Well-Known Member
- First Name
- Jeremy
- Joined
- Feb 23, 2021
- Threads
- 8
- Messages
- 61
- Reaction score
- 41
- Location
- Seattle
- Vehicles
- 2021 MME - Premium AWD Extended Range, Rapid Red
- Thread starter
- #1
Looking to do a bit of venting and hopefully, get some advice. TL;DR - it's taking forever to get my Mach-E repaired after a serious accident and communication has been less than stellar.
Timeline:
Today, it's August 24th and I haven't heard any updates re: a timeline for repairs and it's been VERY challenging to get anyone to even return my calls. All the while, I'm burning through the rental car stipend I have with a very disappointing (coming from a Mach-E) Chevy Malibu. I knew repairs would take awhile but had no idea it would be THIS cumbersome.
I've tried lighting up the voicemails and emails of all involved (insurance, collusion center, Ford dealer) but I'm not getting anywhere. Blergh.
Timeline:
- July 29th - was t-boned by an uninsured driver who ran a stop sign. He admitted fault right away. Car was towed to a tow yard. Filed a claim with my insurance that night.
- August 3rd - car finally gets towed to a collusion center in Bellevue.
- August 6th - estimate comes in from insurance company - $15K in repairs
- Week of August 9th (can't remember the exact date) - car gets towed to Ford dealer so they can diagnose the suspension and the electrical system. Apparently, they need to disconnect the main battery pack prior to repairs.
Today, it's August 24th and I haven't heard any updates re: a timeline for repairs and it's been VERY challenging to get anyone to even return my calls. All the while, I'm burning through the rental car stipend I have with a very disappointing (coming from a Mach-E) Chevy Malibu. I knew repairs would take awhile but had no idea it would be THIS cumbersome.
I've tried lighting up the voicemails and emails of all involved (insurance, collusion center, Ford dealer) but I'm not getting anywhere. Blergh.
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