Lënu Sëkahsëni
Member
- First Name
- Conrad
- Joined
- Mar 9, 2021
- Threads
- 2
- Messages
- 14
- Reaction score
- 16
- Location
- USA
- Vehicles
- 2021 Mustang Mach-E First Edition
- Thread starter
- #1
On March 8th I was able to find a Mach-E that was schedule to be delivered to a local dealership so I stopped in and placed $1,000 to secure the vehicle upon delivery. The Mach-E was delivered to the dealership on April 1st and I purchased it and brought it home on April 3rd. Earlier this week, I noticed that my warranty start date in the FordPass app was March 22nd and the Connected Services trial expiration dates also aligned with March 22nd. I called Ford and they told me that I need to work with the dealership to address this issue.
When I emailed the dealership they said that the dealership (store) would honor the warranty for the difference in days between 3/22 and 4/3 but it would not be corrected in the FordPass app. The explanation was as follows:
"When you stated that you wanted the Mach E , and we knew it was on the way, the vehicle was put in your name on March 22 to ensure that it was your vehicle upon its arrival. This ensured that no one else could buy the car."
This doesn't seem to make sense to me. Why should I lose out on 13 days (I know small potatoes in the grand scheme of things) of warranty and connected services. I always thought the warranty and connected service should align with the purchase date. Is my understanding flawed?
When I emailed the dealership they said that the dealership (store) would honor the warranty for the difference in days between 3/22 and 4/3 but it would not be corrected in the FordPass app. The explanation was as follows:
"When you stated that you wanted the Mach E , and we knew it was on the way, the vehicle was put in your name on March 22 to ensure that it was your vehicle upon its arrival. This ensured that no one else could buy the car."
This doesn't seem to make sense to me. Why should I lose out on 13 days (I know small potatoes in the grand scheme of things) of warranty and connected services. I always thought the warranty and connected service should align with the purchase date. Is my understanding flawed?
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