HELP! Ford not honoring warranty with 311 miles on car

[Mach1E]

The OP's dealership said it voided the warranty. What you linked is not relevant to the issue.

No, they said they were going to deny a warranty claim because they said the charger broke the car.

“Voiding a warranty” isn’t a thing.

All I’m saying is that according to the warranty language IF (and that’s a big if) a faulty charger broke the car….. yeah that claim could be denied. But they have to prove that it’s a faulty non-ford charger and not a fault of the car itself.

What I linked is the exact warranty language. Not sure how that would be irrelevant.

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[Mach1E]

EVSE is equivalent to a hose and nozzle. It has no material impact on the electrons charging the battery.

Haven’t people melted contact pins with that hose and nozzle?
Example- https://www.macheforum.com/site/threads/charger-was-stuck.26957/

 

[Kamuelaflyer]

OP here. The dealership still has no idea what is wrong.--they have had it for 3 weeks and are still doubling down on the "Ford branded charger" and will only cover it this time under warrantee. FRUSTRATING!!! ChargePoint charger was professionally installed and the car ran flawlessly for 3 trips over a couple of days AFTER I took it off the charger.

Also, as much as I hate to say this, check your state lemon laws for new cars. Also check into the BBB subtraction process. There are lawyers specializing in lemon law claims. My guess is you’re very close to the time frame where you can make a claim.

 

[GreaseMonkey]

Haven’t people melted contact pins with that hose and nozzle?
Example- https://www.macheforum.com/site/threads/charger-was-stuck.26957/

Same thread, completely different treatment. Conclusion was the car caused it because the EVSE is a dumb nozzle.

https://www.macheforum.com/site/threads/charger-was-stuck.26957/post-618443

 

[Mach1E]

Same thread, completely different treatment. Conclusion was the car caused it because the EVSE is a dumb nozzle.

https://www.macheforum.com/site/threads/charger-was-stuck.26957/post-618443

Yeah I read that. They said “A bad connection caused arcing and heat, and a fried pin.”

Not sure how to read that as the car’s fault or the dumb nozzle’s fault. But the dealer in that thread for the OP definitely blamed the nozzle.

The point either way isn’t that I could conclude what happened (we cant without actually inspecting the car and the charger).

The point is that IF somehow a non-Ford bad charger causes damage, the claim “could” be denied under warranty. That thread (and this one) are multiple examples of it.

But because the dealer would have to prove it’s actually the charger causing the damage, it’s pretty easy to fight back and get the claim covered under warranty.

Can a dumb nozzle create a bad connection and cause damage? Yup. Just like a dumb 240v plug can cause a bad connection and damage your charger.
https://www.macheforum.com/site/thr...-temp-166f-dangerous.46930/page-2#post-979302

 

[GreaseMonkey]

Yeah I read that. They said “A bad connection caused arcing and heat, and a fried pin.”

Not sure how to read that as the car’s fault or the dumb nozzle’s fault. But the dealer in that thread for the OP definitely blamed the nozzle.

The point either way isn’t that I could conclude what happened (we cant without actually inspecting the car and the charger).

The point is that IF somehow a non-Ford bad charger causes damage, the claim “could” be denied under warranty. That thread (and this one) are multiple examples of it.

But because the dealer would have to prove it’s actually the charger causing the damage, it’s pretty easy to fight back and get the claim covered under warranty.

Can a dumb nozzle create a bad connection and cause damage? Yup. Just like a dumb 240v plug can cause a bad connection and damage your charger.
https://www.macheforum.com/site/thr...-temp-166f-dangerous.46930/page-2#post-979302

You’re now floating in fantasy land where black swans hook up with unicorns to make little mermaids. Is anything possible? Yes. We had a case of someone’s home getting hit by lightening. And an electric current went through the EVSE to the vehicle damaging some components. That is clearly not a warranty issue.

But are non-Ford branded EVSEs like aftermarket parts? No. And this issue will be covered under warranty.

 

[shelbycobra]

You’re now floating in fantasy land where black swans hook up with unicorns to make little mermaids. Is anything possible? Yes. We had a case of someone’s home getting hit by lightening. And an electric current went through the EVSE to the vehicle damaging some components. That is clearly not a warranty issue.

But are non-Ford branded EVSEs like aftermarket parts? No. And this issue will be covered under warranty.

OP here. I enjoy the back and forth between you guys. One question, the car was driven multiple times off the charger with no problems. The last time the car bricked itself. It had not been on the charger for two days. Wouldn't the car have stopped working when it came off the charger the first time I used the car. This was the fourth time after it was off the charger

 

[GreaseMonkey]

OP here. I enjoy the back and forth between you guys. One question, the car was driven multiple times off the charger with no problems. The last time the car bricked itself. It had not been on the charger for two days. Wouldn't the car have stopped working when it came off the charger the first time I used the car. This was the fourth time after it was off the charger

That is a point I would argue with the dealer. It would also work to your advantage if you had someone use your EVSE and prove that it is still functional. A physical, cursory inspection of the charger and the car’s inlet could also be valuable.

But bottom line is that when humans make up their minds, it is really hard to get them to backtrack. There are egos involved. Especially with those of us who consider themselves SMEs. Their self-worth is derived from them having more knowledge than you. They don’t like to be challenged and get extremely defensive as a result. You will just need to find a way that works for you and proceed.

Good luck. We are all rooting for you. And sorry about the back and forth. We’ll take it elsewhere.

 

[Mike G]

If this is a GT PE with VIN ending in 2814....the dealer tech hasn't even looked at this car. And the last time it was connected up to FDRS was on July 24th....

And the last time it reported it's health status was right after the IPC OTA on the 11th of August (and again if this is the same VIN we're talking about there are two more OTAs are in the pipeline waiting to get applied, whenever the car wakes up from it's deep sleep).

 

[Mach1E]

OP here. I enjoy the back and forth between you guys. One question, the car was driven multiple times off the charger with no problems. The last time the car bricked itself. It had not been on the charger for two days. Wouldn't the car have stopped working when it came off the charger the first time I used the car. This was the fourth time after it was off the charger

You would think so yes.

But keep in mind, the burden on proof is on the dealer to prove that the charger broke the car, not on you to prove it didn’t.

Certainly this fact works in your favor. Not sure how they could tie this issue to the charger in any way if the car wasn’t even hooked up at the time and if the fault has nothing to do with charging.

 

[shelbycobra]

That is a point I would argue with the dealer. It would also work to your advantage if you had someone use your EVSE and prove that it is still functional. A physical, cursory inspection of the charger and the car’s inlet could also be valuable.

But bottom line is that when humans make up their minds, it is really hard to get them to backtrack. There are egos involved. Especially with those of us who consider themselves SMEs. Their self-worth is derived from them having more knowledge than you. They don’t like to be challenged and get extremely defensive as a result. You will just need to find a way that works for you and proceed.

Good luck. We are all rooting for you. And sorry about the back and forth. We’ll take it elsewhere.

No problem on the back and forth it is informative.

 

[shelbycobra]

If this is a GT PE with VIN ending in 2814....the dealer tech hasn't even looked at this car. And the last time it was connected up to FDRS was on July 24th....

And the last time it reported it's health status was right after the IPC OTA on the 11th of August (and again if this is the same VIN we're talking about there are two more OTAs are in the pipeline waiting to get applied, whenever the car wakes up from it's deep sleep).

HI Mike. This is interesting. The VIN ending 2814 was the one hit by lightning while charging that was totaled by Ford and the insurance company. The replacement RALLY is the car currently at the dealer. They have had it for 3 weeks. The VIN ends in2603

 

[Mike G]

HI Mike. This is interesting. The VIN ending 2814 was the one hit by lightning while charging that was totaled by Ford and the insurance company. The replacement RALLY is the car currently at the dealer. They have had it for 3 weeks. The VIN ends in2603

If you DM me the whole VIN I’ll take a look.

 

[Mach1E]

This is why contracts are written, to avoid ego-based arguments.

One would think, and yet there’s an entire profession based on people arguing about contract law in court.

Not much different how we ran in circles because we are each looking at two different sections of the warranty language.

Some are just focused on the section talking about non compatible chargers. I’m focused on the section talking about non-Ford branded parts causing damage.

Others are hung up on whether or not a charger can even cause damage.

In reality for the OP, all that really matters is if the dealer fixes the car and it cost him nothing. And it doesn’t seem very likely that a charger could be blamed for his damage.

But for everyone else here, whether or not an aftermarket charger COULD equal a denied warranty claim……. That’s pretty important to know if you own one. Even if the likelihood is rare.

Would be nice if @Ford Motor Company could give us some clarity on that subject.

 

[Ford Motor Company]

But for everyone else here, whether or not an aftermarket charger COULD equal a denied warranty claim……. That’s pretty important to know if you own one. Even if the likelihood is rare.

Would be nice if @Ford Motor Company could give us some clarity on that subject.

Making sure I have all the right info. Hoping to come back to y'all on this today.

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