No software updates info

[Tampamike]

Anybody see this on Sync when selecting “Software Updates?” It never clears. Waited more than a minute or so …

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[Phil-Springs]

Anybody see this on Sync when selecting “Software Updates?” It never clears. Waited more than a minute or so …

Is it consistent no matter location ? Connected Service menu populate?

 

[Mach-Lee]

Not seeing any cell bars, click on connectivity and make sure you have a LTE signal.

12V reset usually fixes connectivity problems.

 

[rugedraw]

To fix this, you will need to disconnect the negative cable from your 12v battery for 20 minutes. A fuse pull or module reset with FORScan will not work.

 

[Tampamike]

Thanks guys. I’ll investigate/troubleshoot with those suggestions.

 

[RonTCat]

If the 20 minutes doesn't work, you likely need a new TCU.

 

[Gimme_my_MME]

If the 20 minutes doesn't work, you likely need a new TCU.

While possible, not super likely on a 24. @Tampamike can you connect with the Ford app?

 

[rugedraw]

While possible, not super likely on a 24. @Tampamike can you connect with the Ford app?

The screenshot shows the connectivity icons working, so I think the GWM is just hung up.

 

[Tampamike]

Thank you again everybody. The 20 minute battery disconnect did the trick. The software updates settings page is back up and running.

 

[Ardie]

I had the same problem today and the battery disconnect did the trick for me. There should be a better way to reset the modem.

 

[rugedraw]

I had the same problem today and the battery disconnect did the trick for me. There should be a better way to reset the modem.

Modules can be reset with forscan or fdrs, but it won't fix this particular issue. Only the battery disconnect will. I don't know why, but it's the only thing that works. It's also believe the GWM is what causes this and not the modem itself.

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