Feel Ripped Off

[norcalmach-e]

Picked up my MME Saturday & although I declined the service warranty and some other services contract in financing. The guy said I will offer you my employee discount for an extra $5/month. I went with the 48 month Ford Options & figured for $240 why not for the 4 years. I just went through the paperwork today & see the contract is for for $1500. I guess it's $5/month & the rest is built into the residue. These finance guys are a piece of work. Im calling tomorrow to try to cancel. Hopefully not to late

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[HuntingPudel]

At least they spoke to you about it. When I bought my Fusion the dealer threw on a service contract and an extended warranty and some other junk without letting me know they did it. Whenever I asked the sales guy what the bottom line was on the car he would tell me your monthly payment is X dollars.

I see we live in the same general area. The dealer that screwed me on my Fusion (I'm not buying my MME from that dealer) is in Redwood City.

 

[norcalmach-e]

I bought in Daly City, Im sure we can all figure out were all these dealers are at. The sales guy was actually great. When you get to financing it seems that's where they really try to stick you.

The whole I want to help you out cause its a new car & let me give you my employe discount is such bull. Im gonna get you outta here fast was what he told me & what screwed me. I wasn't patient and didn't go over the paperwork & ask enough questions cause I was already there over 2 hours

 

[ARK]

I bought in Daly City, Im sure we can all figure out were all these dealers are at. The sales guy was actually great. When you get to financing it seems that's where they really try to stick you.

The whole I want to help you out cause its a new car & let me give you my employe discount is such bull. Im gonna get you outta here fast was what he told me & what screwed me. I wasn't patient and didn't go over the paperwork & ask enough questions cause I was already there over 2 hours

It’s unfortunate that some dealers do this. I think the key is to refuse absolutely any add-on no matter how good or reasonable it may sound as they explain it to you, and ask for an explanation/see what all line item entries are.

 

[BadgerGreg]

What I learned this time around is that reviewing and signing the documents remotely (using DocuSign) is a much better way to do it. It wasn't my idea, but my dealer offered it because of COVID. This allowed me to carefully review the loan paperwork, decline additional add-ons I didn't need, and verify the bottom line was what I expected. All at my own pace in my own office. I electronically signed all the forms in advance of my delivery.

I was able to find an error in my favor (they forgot to apply my $500 deposit) and they fixed it prior to the delivery.

When I arrived at the dealership to pick up my car, I was in and out in 15 minutes.

Just like I won't ever go back to an ICE vehicle, I won't ever go back to in-person contract signing (at least not for a car purchase).

 

[PicassoPC]

What I learned this time around is that reviewing and signing the documents remotely (using DocuSign) is a much better way to do it. It wasn't my idea, but my dealer offered it because of COVID. This allowed me to carefully review the loan paperwork, decline additional add-ons I didn't need, and verify the bottom line was what I expected. All at my own pace in my own office. I electronically signed all the forms in advance of my delivery.

I was able to find an error in my favor (they forgot to apply my $500 deposit) and they fixed it prior to the delivery.

When I arrived at the dealership to pick up my car, I was in and out in 15 minutes.

Just like I won't ever go back to an ICE vehicle, I won't ever go back to in-person contract signing (at least not for a car purchase).

Exact same experience with Ken Grody Ford in Redlands. Showed up, handed them a check and was out of there in about 15 minutes. Easiest car purchase ever!

 

[deadduck]

Give me $1.00, I'll give you .50. It's a better deal than the warranty.

Strangely, no one will take me up on it, but, they'll make a worse deal and buy warranties.

That said, it's hard to review a contract in the finance office. There's always pressure, they start throwing forms at you to sign, and it's easy to miss something.

Also, you can remove the warranty post sale. They might tell you that you can't and they won't like redoing the paperwork but here you go, straight from the Insurance Commissioner's website.

Can I Cancel a VSC ?
All VSCs are cancelable under California Civil Code Section 1794.41. The obligor must give you a full refund of the VSC purchase price if you meet all of the following requirements:

• You cancel the VSC within 60 days after receiving the contract, or 30 days if your car is used and came without a manufacturer warranty.
• You send your cancellation notice as specified in the VSC.
• You have not filed a claim with the dealer or VSCP.(If you have filed a claim, you may still cancel, but you will only receive a partial refund. The obligor may keep some of the purchase price based on the elapsed time or mileage, as specified in the VSC.)

You are entitled to a partial refund if you cancel after either 60 or 30 days (whichever is applicable) regardless of whether you have filed a claim. The obligor may keep some of the premium based on the elapsed time or mileage, as specified in the VSC. The obligor may also keep a fee of up to $25.00 or 10% of the premium, whichever is less.

If a VSCP or dealer is not honoring the cancellation and refund sections of the contract, then contact the insurance company listed on the VSC. If the insurance company does not resolve the problem, then contact the CDI.

https://www.insurance.ca.gov/01-con...des/01-auto/servcontextwar.cfm#canicancelavsc

 

[kikibop]

built into the residue

I find this location curious. What "residue" do you speak of?

 

[bruceski88]

Picked up my MME Saturday & although I declined the service warranty and some other services contract in financing. The guy said I will offer you my employee discount for an extra $5/month. I went with the 48 month Ford Options & figured for $240 why not for the 4 years. I just went through the paperwork today & see the contract is for for $1500. I guess it's $5/month & the rest is built into the residue. These finance guys are a piece of work. Im calling tomorrow to try to cancel. Hopefully not to late

Actually $1500 is the lowest price I have heard for a real Ford warranty, if that is what they sold you. If you give the car back after 4 yrs do you have to pay the $1500?

 

[rogerq23]

Picked up my MME Saturday & although I declined the service warranty and some other services contract in financing. The guy said I will offer you my employee discount for an extra $5/month. I went with the 48 month Ford Options & figured for $240 why not for the 4 years. I just went through the paperwork today & see the contract is for for $1500. I guess it's $5/month & the rest is built into the residue. These finance guys are a piece of work. Im calling tomorrow to try to cancel. Hopefully not to late

I got mine this last Friday, June 11th from Ford Frontier on Steven Creek, San Jose, CA.

The finance guy told me that the car will not cover some warranty for xyz. And tried to sell me an extended warranty, bumper to bumper, car rental when its at the shop and etc...

It was initially $100 bucks more on my monthly payment. I declined, and declined until he brought it down to 9 bucks a month on top of my monthly payment. I also did Ford Option for 48 months.

He did throw in car wash and detailing every six month years. That is about $72 each car wash and detailing if I take it every 6 month for 3 years. I am assuming the warranty is fake and already included? Or is it extended warranty? Now that I think back, I should have declined.

I did also see that he made me sign some third party service that will do this services. It was $1000+ I assumed that is their cost? but then he said they are giving it back to us by making me sign another document for -2000 bucks. Which is the CA Clean Air rebate, I knew he was bullshitting but I just went with it for some reason, stupid me.

Now I gotta read all that paperwork.

 

[RedStallion]

I got mine this last Friday, June 11th from Ford Frontier on Steven Creek, San Jose, CA.

The finance guy told me that the car will not cover some warranty for xyz. And tried to sell me an extended warranty, bumper to bumper, car rental when its at the shop and etc...

It was initially $100 bucks more on my monthly payment. I declined, and declined until he brought it down to 9 bucks a month on top of my monthly payment. I also did Ford Option for 48 months.

He did throw in car wash and detailing every six month years. That is about $72 each car wash and detailing if I take it every 6 month for 3 years. I am assuming the warranty is fake and already included? Or is it extended warranty? Now that I think back, I should have declined.

I did also see that he made me sign some third party service that will do this services. It was $1000+ I assumed that is their cost? but then he said they are giving it back to us by making me sign another document for -2000 bucks. Which is the CA Clean Air rebate, I knew he was bullshitting but I just went with it for some reason, stupid me.

Now I gotta read all that paperwork.

Apparently it's their modus operandi ? I also had unpleasant experience with their finance guy at that dealership. BTW, they are reading this forum. Hello there.
I left, let's just say, moderately critical review, suggesting the finance manager to be fired. After that they were contacting me trying to explain how I was wrong in my assessment. The Finance Director was testing my patience with his BS explanations. Hi Luke. They did in the end refund the stupid zaktek plan though.

P.S. And here is how they see themselves, "We as a store qualified for the President’s Award last year which means out of all the Ford Stores in California, we were in the top 8 regarding Customer Service, and we only had two finance managers because of Covid work furloughs (we normally have 4). So, between Roberto and his counterpart they completed the paperwork for every single transaction that went through our store and his rating based on our customers filling out the same survey as you did was 4.9 our 5.0 for the year. Your survey return was a 1 and called for his termination."

 

[RedStallion]

Ford should cut off the dealerships and switch to direct sales. It's a very competitive business, they can't allow dealerships screw their reputation and adversely affect their market position. It's an internet age, everything can be done electronically, there is zero usefulness in having an intermediary.

 

[DaMeatMan]

Picked up my MME Saturday & although I declined the service warranty and some other services contract in financing. The guy said I will offer you my employee discount for an extra $5/month. I went with the 48 month Ford Options & figured for $240 why not for the 4 years. I just went through the paperwork today & see the contract is for for $1500. I guess it's $5/month & the rest is built into the residue. These finance guys are a piece of work. Im calling tomorrow to try to cancel. Hopefully not to late

The sales people hate me when it comes to these add-ons. I'm quite LITERALLY saying "nope" before they can even finish getting the sales pitch out of their mouths. They went through a list of these extras and add-ons, and I say no to all of them. At the end of the day I don't really want to generalize, but these add-ons are usually just a money grab that offer next to no real value to the consumer, particularly if we are talking about service or added warranty items where they literally have a clause somewhere in the fine print that negates virtually any reasonable claim.

These guys make at least half of their money on service, so I don't blame them for trying, but I decline everything!

 

[deadduck]

What add-on can the finance office possibly sell that pays for itself? They don't sell it otherwise.

Insurance, in fact, has to be a loss for you, it can't work any other way. You can rationalize it as convenience, etc., but there's an insurance company being paid, a reinsurance company being paid, commissions, salaries to process the paperwork, etc. So, whatever you buy, the payout you will receive is always the amount you pay - expenses = your return. Occasionally there's a gray area with bad underwriting but even that won't be a win for you, just a loss for whoever issued the insurance.

This is why I can give you .50 cents for a dollar and you'll come out ahead.

Edited: Just in case it wasn't clear, I'm referring to a Extended Warranty / Insurance, not car insurance. The same thing applies there but it's a different thing at the same time.

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