Unfortunately Ford will likely be no help. The tow companies are required to carry their own insurance for this reason.
I am told the owners manual says to use a winch….but does not say where…
yes, I have multiple claims open. Seems my insurance company doesn’t have a box to tick and doesn’t think they can help….First out of any insurance company I have ever dealt with is deny the claim….you have to fight.
Doesn't your collision coverage cover towing damage? It typically does. See Section 3: https://attorneyatlawmagazine.com/car-is-damaged-while-towed Other search results support what that page says.
The tow manual says to hook in front of the control arms and tie down using the wheels.
this same thing happened to someone else early last year”Pull over Safely” came up on the dash, so we pulled over to side of highway and called Ford Road Side Assitance. A tow truck was dispatched. Car was dragged on to tow bed with a winch. The first winch snapped. The Ford dealership I was towed to had never worked on an electric car. We were halfway between our home in Canada and our winter place in Florida. On the recommendation of Ford Customer Care, they arranged to have the car transported down to a dealership in Florida. The tow company hooked into the battery rail and damaged the batteries. $28,000 repair bill. Now Ford customer care tells me I have to deal with Agero- claims for Road Side Assistance, that it’s not Ford. Agero denies the claim because it can’t be proven that it was the tow company’a fault it could have happened when the car was transported to Florida. Ford says it’s not their fault. My insurance company says it’s not claimable through them. So I am left finding lawyers in both the US and Canada to deal with this. Then I am sent a survey asking if I would refer Ford to a friend!
The owners manual is available in PDF form. Print out the section that explains using neutral, tow mode, and jumping the 12v.
I believe the battery rails are structural, and cannot be 'replaced' without draining coolant, removing pack, opening up the case and transferring still good batteries to a new case. All labor that could only be done by authorized and trained shop. Might as well swap in a new pack, and sell the cells for parts or other use.
Our Tesla Model Y has holes in the edge of the frame for "pucks" to be inserted so that lift jacks can use them and not damage the battery. Is there something like that for the Mach e?
Ford picked the tow company, they are at least partly to blame for not vetting who they refer. I agree it's the insurance from the tow company that needs to take responsibility, but Ford needs to take responsibility for not informing the tow company of how to properly tow the Mach E, making it difficult / non obvious how to do so, possibly take the tow company off the list of who they use, etc...
