Just dropped off for recall and software updates

[p_haze]

I had never taken my FE to a dealer. Not even for the PAAK update. Finally gathered the courage to drop it off for the windshield and pano roof recall along with software updates. The dealership so far has been very confident. Tried to get out of providing a rental but the Ford letter changed their mind. Now three days of anxiously checking Ford pass....


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[WyldStallyn]

I had never taken my FE to a dealer. Not even for the PAAK update. Finally gathered the courage to drop it off for the windshield and pano roof recall along with software updates. The dealership so far has been very confident. Tried to get out of providing a rental but the Ford letter changed their mind. Now three days of anxiously checking Ford pass....


?

Shoot me your VIN and I'll keep an eye on FDRS.

 

[p_haze]

Shoot me your VIN and I'll keep an eye on FDRS.

Thank you! Sent.

 

[cjljr41]

Dropped mine off today for the exact same reasons. Little anxious about whether or not they're gonna get the job done without any problems.

 

[p_haze]

Dropped mine off today for the exact same reasons. Little anxious about whether or not they're gonna get the job done without any problems.

Good luck to us both!

 

[p_haze]

So here is the first troubling Ford pass message "Electrical System Drain" - cannot be good..

 

[RickMachE]

Ignore it. Adapter connected to OBD2 port.

 

[p_haze]

Ignore it. Adapter connected to OBD2 port.

Oh! Ok thanks! This forum is such a stress buster

 

[RickMachE]

I got it the 2nd morning. Never again.

 

[p_haze]

Not a complete surprise here but they broke the windshield. And don't know when a replacement will be available. I had tried to clarify if they had a spare one available before I dropped off the car and they seemed to say it would all be fine.

 

[Ford Motor Company]

Not a complete surprise here but they broke the windshield. And don't know when a replacement will be available. I had tried to clarify if they had a spare one available before I dropped off the car and they seemed to say it would all be fine.

Good morning! Could you please send us a private message with your VIN and dealership information? I would like to look into these windshield concerns for you on my end. Thanks!

 

[p_haze]

Good morning! Could you please send us a private message with your VIN and dealership information? I would like to look into these windshield concerns for you on my end. Thanks!

Just shared via PM. Thank you.

 

[p_haze]

Windshield has arrived! But now the glass company apparently is not available until Wednesday. And updates need the windshield installed. So the car has just been sitting there.

 

[mergedown]

You would hope that while the vehicle is sitting that they'd be getting all of your software updates completed, but that is unlikely based on my experience. Dealer had my car for 3 days and told me they did the Windhsield, 21P22 update AND Bluecruise. Had someone check my VIN and learned that they actually did ZERO software updates.

Best to find someone that can check your VIN to verify the updates were actually completed. I'm still dealing with my Driver Assist (lane centering) no longer working because they updated random modules vs all of them (after 2 more visits).

 

[p_haze]

1. Just picked up the car, exactly 1 week later than planned. The service manager said all updates from 21p22 and 21g01 have been applied and that they tested blue cruise. I was able to track what they were doing thanks to @WyldStallyn who graciously kept me posted. His FDRS still showed the below updates as not installed but the dealer said they installed everything that was showing up in their system. Not sure where the discrepancy is?

2. My neck still hurts from the drive back because the deceleration now is very harsh once you take your off the accelerator. Is that expected behavior?

3. Also, I don't see blue cruise. I had to re-activate the vehicle and re-connect PAAK and re-activate connected services. But I don't see an option for Blue Cruise. Any suggestions?

4. The current SYNC version is 22095 revision 421. At the bottom of that "About SYNC" page it says "Hands-Free Driving Mode available through 10-09-2022". Is that Blue Cruise? And should it not be a longer trial period?

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