Safety Recall 22S41 - 2021-2022 Mach E - HVBJB Recall [high voltage battery main contactors may overheat]

[AKgrampy]

In my personal view, it will be a function of both the duration of the performance adjustment (temporary vs permanent) AND the magnitude of the adjustment (material vs. de minimus) - only a permanent & material change could have any potential basis for recompense…

My thoughts exactly (not an attorney though.) The new software is already being implemented in cars that are built after 5/24 (and I would assume build started 5/25 versus finished 5/25) which supposedly has the new part number for HVBJB installed. My thought is monitor for heat and if exceeding then temporarily reducing current flow in order to prevent damage. If resistance reaches a certain threshold then a permanent reduction of current flow. I suspect the owner will then receive a service notification at that point and the part would be replaced. I think there would be reason to start litigation at that point if Ford was unwilling to remedy the permanent fault. My thought is Ford is using the software to reduce occurrence of the issue and also mitigate the conditions if it does begin to fail. Just my thoughts on how the process will go over time.

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[shutterbug]

Not all the databases are updated right away. Don't read too much into it.

Don't read anything into it. My Ford support site still says that my windshield recall is incomplete, even though it was done in February.

 

[Secret Sauce]

I keep seeing references to a "new part" in these discussions as thought it's certain, but as far as I can tell from the official notices the solution to the recall is entirely software. Does anyone have any verifiable information that a new HV part has been installed in builds starting on 5-25, or that a new part will at some point replace the existing HV part in builds completed before 5-25?

 

[clsmooths]

I keep seeing references to a "new part" in these discussions as thought it's certain, but as far as I can tell from the official notices the solution to the recall is entirely software. Does anyone have any verifiable information that a new HV part has been installed in builds starting on 5-25, or that a new part will at some point replace the existing HV part in builds completed before 5-25?

Called Ford's marketing center yesterday and they transfered me to the recall department. They said that this is only a software update and not a part recall. So hopefully we will see a

I keep seeing references to a "new part" in these discussions as thought it's certain, but as far as I can tell from the official notices the solution to the recall is entirely software. Does anyone have any verifiable information that a new HV part has been installed in builds starting on 5-25, or that a new part will at some point replace the existing HV part in builds completed before 5-25?

Called Ford marketing center yesterday, asked about the recall and they transferred me to the recall department. They said that this is only a software update and cars that go dead have to get that part replaced. Basically it's a big turn on and off switch(kinda like you light switches at home) that does not support the high voltage and it welds itself shut or stays open.
The new software will supposedly gonna put a bandaid on the part from staying shut or staying open, someting with heat regulation. Not a expert on this stuff, just saying from what I've heard from Ford and from watching YouTube videos that have been starting to pop up in the last few days on this recall notice.
I hope Ford will get this done in a timely manner, because mine is sitting at the dealership since Tuesday?

 

[buzznwood]

I keep seeing references to a "new part" in these discussions as thought it's certain, but as far as I can tell from the official notices the solution to the recall is entirely software. Does anyone have any verifiable information that a new HV part has been installed in builds starting on 5-25, or that a new part will at some point replace the existing HV part in builds completed before 5-25?

We know there is a new part as we have the number and the old part number it replaces. It does not mean the newer part uses more robust components as parts get revised over the life of a vehicle all the time and get new part numbers, but we have a problem part that now has now been replaced by a newer part so must be a pure coincidence .

As to if you are getting a new part or an old one, only way you are going to be able to tell is probably by physically looking as there is bound to a cross over period of old a new parts as existing stock is used up. Factor in that there are different parts numbers depending on RWD / AWD and as the duff part is within the battery pack case, which probably turn up fully assembled at the plant we are going to need to know a lot of production information to nail down an exact date when it can be guaranteed that all mach-e have got the replacement part.

 

[AKgrampy]

I keep seeing references to a "new part" in these discussions as thought it's certain, but as far as I can tell from the official notices the solution to the recall is entirely software. Does anyone have any verifiable information that a new HV part has been installed in builds starting on 5-25, or that a new part will at some point replace the existing HV part in builds completed before 5-25?

We do know that there is a new part number but what was changed within the part I do not know. We also know some owners who’s HVBJB failed did receive the new part number.

 

[Logal727]

I bet it is of indefinite duration, and that's my feeling as well if it is. There are some interesting recent cases where material changes to the product were forced by the manufacturer via software.

I hope I'm wrong in my pessimistic view.

Tweets from the CEO would be pretty damning if performance were *noticeably* affected. Feel like that would be a pretty dumb thing to tweet, but who knows anymore.

 

[scoopman]

Tweets from the CEO would be pretty damning if performance were *noticeably* affected. Feel like that would be a pretty dumb thing to tweet, but who knows anymore.

It would be dumb, but I’m sure we will know soon.

 

[MachEPilot]

Our car failed, with this issue, and new parts are on order. Customer service has been really nice, and they started working on it the next day. They are even attempting to get us a rental car in our home town, not 120+ miles away where the car failed, and is being repaired.

 

[joely]

We do know that there is a new part number but what was changed within the part I do not know. We also know some owners who’s HVBJB failed did receive the new part number.

Yes, even if they just tightened up the spec or the inspection process, they would likely issue a new part number because it's very difficult to do recall tracking by revision number.

 

[yngwenli]

I'm in a very similar spot and feel much as you do about how this was handled. My order was originally scheduled for production in the first week of April but wasn't completed until mid-May, about a week before the cutoff. Manufacturing might have been delayed for this very reason, though we will probably never know for sure. So, yes, they clearly cranked out our cars knowing they would be undeliverable.

My other annoyance is I made my financial plans around the originally-promised delivery date in early May. It would be so easy for Ford to keep customers in our situation better informed about what we can expect in terms of a delivery, but they just don't seem to see this as necessary or even good business. They really should be falling all over themselves to make this right for us, but instead we get talk to the hand. Suffice to say, my first encounter with Ford has not been impressive.

No worries about the tax credits, though. They aren't going to expire any time soon, and if they did, the price would be adjusted accordingly.

https://www.i4talk.com/threads/order-update.3349/

At least we had price protection?

I posted that to show that "our" complaints are across probably the whole industry. I assume someone who ordered the i4 now has increased prices and as a BMW customer, they can just choose to walk and "they" don't care neither.


This was funny:

I hope all is well, because I'm about to drop bad news on top of bad news for you. I just have an update for your i4 M50.​

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BMW got waaaay more orders than they could even imagine making, and they chose to make enough of those other cars before yours, that there's no way it would be a 2022. They've also increased prices on your car, even though some stuff is missing, just because they can. The new price of your car is $80,670, plus any extra fees and unwanted 'upgrades' we feel like adding, even if you don't want them. Oh, plus tax, tags, and a bunch of other fees we won't explain or even pretend to justify to you. If you're lucky, maybe you'll get a car next Spring. Maybe not? Who knows? We sure don't! Please let me know if you'd like to give up your spot, so we can upcharge it to some sucker for even more, and you can start all over with something else. We don't care, we'll sell it to someone, no trouble for us at all. ​

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Found another. Apparently, BMW is raising prices for everyone on the MY switch as well as removing options (sound familiar? no touch screen is probably a deal breaker for me) and dealers are not mentioning lower rates:
https://www.i4talk.com/threads/my23-price-increases-on-pre-orders.3346/


Not even trying to look and you find all sorts of problems for EVERYONE (bolding/underlining me):
Toyota, most reliable company right? Apparently, the wheels can fall off:
" due to a potentially deadly situation that could lead to the vehicle's wheels separating while driving at speed....The company implores owners to park their vehicles immediately and not resume driving them until a more "permanent" solution can be devised."
https://www.engadget.com/toyota-rec...ly-deadly-wheel-defect-192025370.html?src=rss

Sounds like another Bolt Stop Sale now:
https://www.chevybolt.org/threads/possible-new-stop-sale-of-the-bolt.44259/


Put any company here and you will find a problem. Guess the key is choosing what problems we want.

 

[Secret Sauce]

We do know that there is a new part number but what was changed within the part I do not know. We also know some owners who’s HVBJB failed did receive the new part number.

We know there is a new part as we have the number and the old part number it replaces. It does not mean the newer part uses more robust components as parts get revised over the life of a vehicle all the time and get new part numbers, but we have a problem part that now has now been replaced by a newer part so must be a pure coincidence .

As to if you are getting a new part or an old one, only way you are going to be able to tell is probably by physically looking as there is bound to a cross over period of old a new parts as existing stock is used up. Factor in that there are different parts numbers depending on RWD / AWD and as the duff part is within the battery pack case, which probably turn up fully assembled at the plant we are going to need to know a lot of production information to nail down an exact date when it can be guaranteed that all mach-e have got the replacement part.

We know only that the "new part" is used to replace a failed part, but that doesn't tell us whether the new part is being installed in all post 5-24 builds. Whether the new part or the software update is the reason why the post 5-24 builds are not included in the recall seems to be unknown to anyone outside of Ford, and they aren't telling. I ask because which one it is will likely have a significant bearing on when the stop-sale cars can be delivered to customers. If the software fix has been installed on cars for close to a month now then it's only a matter of rolling it out to the dealerships. If not, the wait could be a lot longer.

 

[Secret Sauce]

https://www.i4talk.com/threads/order-update.3349/

At least we had price protection?

I posted that to show that "our" complaints are across probably the whole industry. I assume someone who ordered the i4 now has increased prices and as a BMW customer, they can just choose to walk and "they" don't care neither.

I took over an order, so I don't get price protection.

True, the industry sucks in general. But if we lived in, say, Japan, the company would probably send someone to our homes to personally apologize for the inconvenience. Here we count ourselves lucky when someone actually returns our calls.

 

[buzznwood]

We know only that the "new part" is used to replace a failed part, but that doesn't tell us whether the new part is being installed in all post 5-24 builds. Whether the new part or the software update is the reason why the post 5-24 builds are not included in the recall seems to be unknown to anyone outside of Ford, and they aren't telling. I ask because which one it is will likely have a significant bearing on when the stop-sale cars can be delivered to customers. If the software fix has been installed on cars for close to a month now then it's only a matter of rolling it out to the dealerships. If not, the wait could be a lot longer.

I would imagine the software is going into the post 24 builds, and the actual fixed part will be as my original comment we just don't know yet as we don't have enough information on production lead times for all of the components and existing stock levels.

The stupidity of it all is that if Ford has stated that a software fix has been applied since the end of may so why is it even taking until July for it to be released. I know there is the usual excuses of Ford is not a software company, but f'k me talk about a pathetic slow roll out.

I can understand the delay when dealing with a recall of existing vehicles due to needing to post out letters, but there can't be that many cars sitting on lots that owners now have to twiddle thumbs over waiting on a software fix that already exists that could have easily been applied at the dealer as part of PDI.

 

[AKgrampy]

We know only that the "new part" is used to replace a failed part, but that doesn't tell us whether the new part is being installed in all post 5-24 builds. Whether the new part or the software update is the reason why the post 5-24 builds are not included in the recall seems to be unknown to anyone outside of Ford, and they aren't telling. I ask because which one it is will likely have a significant bearing on when the stop-sale cars can be delivered to customers. If the software fix has been installed on cars for close to a month now then it's only a matter of rolling it out to the dealerships. If not, the wait could be a lot longer.

Ford is clear that post 5/24 Mach’s have the software update but say nothing about the part number change. I have no idea on the part other than the number changed for some reason and it could be upgraded but I do not know. If I remember the part number changed prior to 5/25 and I would suspect it is cars after that. Once again all that is for sure is Ford’s stated resolution to the recall is the software update period.

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