Red Baron
Well-Known Member
- First Name
- Mel
- Joined
- Oct 10, 2021
- Threads
- 24
- Messages
- 120
- Reaction score
- 100
- Location
- 89074
- Vehicles
- 2022 Mach-E Premium 2WD Standard Range
- Occupation
- Realtor
My wife has a 2020 Palisade.This is one of the reasons I refuse to buy Kia/Hyundai products. Doesn't matter how "good" they have become (or seem to have become).
You'll notice they have a track record of cars catching on fire - doesn't matter if it is ICE or Electric.
Working in the automotive industry for almost a decade (another big name OEM), you know where Kia/Hyundai cut their costs. They use a lot of the vehicles' "budget" for flashy gimmicky stuff to attract people but after the first couple years, some of that stuff fails and requires replacement. Even the most minor stuff, they cut costs to allocate that money to something more consumer attractive. Example: Wiper blades are thin/worse quality than other OEMs (for now anyways, more OEMs are finding areas to cut costs).
Also as OP pointed out, Kia/Hyundai dealers are absolutely awful. It's a known plagued issue with the OEM - they have been trying to reeducate/fix their dealer network for years. For those that do not know - dealerships are essentially franchises with the "right" to sell their products. So in the past, dealership owners wanted to open a Kia/Hyundai dealer to sell cheap cars. Profit from volume. Don't care about long term customers when you're buying a $10,000 Accent. The issue is these dealers still exists when Kia/Hyundai are shifting their strategy and the mindset hasn't changed with the dealer. Sure you might find a good dealer, but the ratio of bad to good dealers is higher.
Dealer service is horrible. Take car in for 8am appointment and still not touched till after 1PM.
There was a recall for wind noise. Made appointment and, when we arrived, they didn't have the parts for the recall. Still waiting for the recall parts - one year and counting!
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