@Ford Motor Company - CAN'T reach the BEV TEAM - Horrible Service!
- Thread starter SoriceConsulting
- Start date
- Watchers 3
OP
OP
SoriceConsulting
Well-Known Member
- First Name
- Sal
- Joined
- Oct 10, 2020
- Threads
- 29
- Messages
- 469
- Reaction score
- 469
- Location
- NJ, USA
- Website
- sorice.com
- Vehicles
- 2023 GTPE, Rapid Red
- Occupation
- IT Consultant
- Thread starter
- #18
Ford answered my PM. They said there was an open case(?) regarding my not getting OTA updates anymore (I'm stuck on 22-PU0706-SCH-POPA). Have some minor annoyances - seats not retaining settings, Profiles going bonkers, etc. Also, no BlueCruise (as I was waiting for that to be rolled out OTA). Nothing earth shattering - just annoying.
Ford said to work with my dealer - but they have never heard of the case number Ford referenced (CAS-325***092-Z2****) - blanked out for privacy.
No idea what these "CAS" numbers are as I never opened a case with Ford - that is what I was TRYING to do. So weird.
My dealer has graciously offered to take in my car on 11/11/2022 to see if they can get the modules updated under warranty.
Fingers crossed....
Ford said to work with my dealer - but they have never heard of the case number Ford referenced (CAS-325***092-Z2****) - blanked out for privacy.
No idea what these "CAS" numbers are as I never opened a case with Ford - that is what I was TRYING to do. So weird.
My dealer has graciously offered to take in my car on 11/11/2022 to see if they can get the modules updated under warranty.
Fingers crossed....
OP
OP
SoriceConsulting
Well-Known Member
- First Name
- Sal
- Joined
- Oct 10, 2020
- Threads
- 29
- Messages
- 469
- Reaction score
- 469
- Location
- NJ, USA
- Website
- sorice.com
- Vehicles
- 2023 GTPE, Rapid Red
- Occupation
- IT Consultant
- Thread starter
- #20
Yes, dealer updated the car as I recall. But I’ve since moved on to a 2023 GTPE…
Sponsored
