sockmeister
Well-Known Member
- Joined
- Sep 24, 2020
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- 2021 Mustang Mach-E4x
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- SW Engineer
Wow, this thread has blown up since the adventures some of us had earlier in the year. Seems like Ford finally got aggressive about this after racking up some excessive API usage bills.
The problem is, they're not going about it the right way. Blindly locking folks out, with no clear communication OR process in place for the help teams to deal with it is just causing a major headache. I believe that they'll get to the point where a developer API is available and mature with rate limits and everything else, but they're just moving slowly.
For those who are still locked out, it's a matter of getting a hold of the right team that can unlock your account. You've got to get your case transferred to the IT Security Team and they can unlock it.
Definitely sign out of whatever apps related to your car's data that you've ever opened an account with (and if you want to risk it in the future, just log in with a secondary sacrificial account that's tied to your main account. That's what I've done).
The reason the accounts get flagged is because of the user-agent passed to the server when making an API call doesn't match their own app's. It's completely stupid.
I feel for you all who are in that boat right now -- I was locked out for a few months before finally getting to the right department.
The problem is, they're not going about it the right way. Blindly locking folks out, with no clear communication OR process in place for the help teams to deal with it is just causing a major headache. I believe that they'll get to the point where a developer API is available and mature with rate limits and everything else, but they're just moving slowly.
For those who are still locked out, it's a matter of getting a hold of the right team that can unlock your account. You've got to get your case transferred to the IT Security Team and they can unlock it.
Definitely sign out of whatever apps related to your car's data that you've ever opened an account with (and if you want to risk it in the future, just log in with a secondary sacrificial account that's tied to your main account. That's what I've done).
The reason the accounts get flagged is because of the user-agent passed to the server when making an API call doesn't match their own app's. It's completely stupid.
I feel for you all who are in that boat right now -- I was locked out for a few months before finally getting to the right department.
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