I just need to vent about how awful Fords service is…

[Sneezy]

I'm not having a wonderful time with my dealer but it doesn't hold a candle to what you are going through.
I had to wait a month for them to get the extra key fob as well as another part. She's in today...

In the defense of a dealer (and I do hate to say this but experience...) When they find issues they can't diagnose, they have to call the Manufacturer. I had a 2014 (miss you bee) Camaro SS that was subject to the key recall so I could not take delivery (by 1 day). I got new keys and didn't even make it home when all of the warning lights went off. Drove back to the dealer. The next day they said it was ready after updating the ABS sensor. I told them it wasn't the issue because I put 50 miles on the car during a test drive. I said it was the new key. Believe me, they did not.
We did this dance 3 times until I grabbed the manager and my salesman and asked if they drove the car 7 miles like I instructed. Nope, they admitted to not listening to me. Once again, I told them it was a key issue. They then after a freaking week, called GM and GM had reports of the chips in the new keys being 2mm to far away from the ignition sensor. It took 3 more days to get a new key that was correct.

My point is dealers just don't care. At least this has been my experience. We get a ton of BS from our Toyota dealer with my wife's 2018 Prius. I have to call them or walk in to make it stop because they see her and go ohhhhhhhh, what can we charge her for. Hey, you need 2 new tires. Uh, no. Not at 5/32's on a PRIUS. (We have snow tires as well)

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[stealthytolkien]

Great googly moogly! 4 parts sounds like a lot. Gone are the days of "That's your problem right there, you got a bad spark plug." For better and for worse! ?

I will call my service person and make sure this is on their radar. Thank you very much for all the help!

In all fairness, it's probably just one part. But TSB for such issues may tend to over-commit because it becomes a reputation issue if you go through 5 trial and error replacements. And I am sure that when they release the TSB, their engineers are able to resolve that issue by replacing one of those 5 parts but unfortunately, on a case by case basis, so they just include them all to get rid of you once and for all, which is great, and exactly what I would want.

 

[HuntingPudel]

Yea

In all fairness, it's probably just one part. But TSB for such issues may tend to over-commit because it becomes a reputation issue if you go through 5 trial and error replacements. And I am sure that when they release the TSB, their engineers are able to resolve that issue by replacing one of those 5 parts but unfortunately, on a case by case basis, so they just include them all to get rid of you once and for all, which is great, and exactly what I would want.

Yeah, could you imagine the dissatisfaction with a one part trial and error deal? If it was part number 5, the customer’s car would have been held up over a month due to parts ordering alone. I think listing and ordering all 5 parts is a good thing. ??

I have nothing to add about the other issues other than the brakes. Did they get the rears replaced? Are they still problematic? Any issues with the fronts (other than the dealer thinking you were a different customer)? ??

 

[moparguy]

You didn’t read all of it, did you?

He probably didn't, tbh, these shit boxes aka Mustang Mach Es are clogging service queues at Ford dealerships, so don't be surprised when dealers around you are truly full, after tons of updates, I still don't have a functional android auto, my driving modes are messed up, heating act up weird and that freakin door button that needs to be pressed 20 times to open the door.

 

[deanproxy]

He probably didn't, tbh, these shit boxes aka Mustang Mach Es are clogging service queues at Ford dealerships, so don't be surprised when dealers around you are truly full, after tons of updates, I still don't have a functional android auto, my driving modes are messed up, heating act up weird and that freakin door button that needs to be pressed 20 times to open the door.

? that door button is obnoxious af! I liked the concept, but the execution is awful. I shouldn’t have to press it more than once, and on average I have to press it 3-5 times each time I’m trying to get into my car.

 

[GreaseMonkey]

In all fairness, it's probably just one part. But TSB for such issues may tend to over-commit because it becomes a reputation issue if you go through 5 trial and error replacements. And I am sure that when they release the TSB, their engineers are able to resolve that issue by replacing one of those 5 parts but unfortunately, on a case by case basis, so they just include them all to get rid of you once and for all, which is great, and exactly what I would want.

3 times and lemon the car, that’s why

 

[BigMach-E]

He probably didn't, tbh, these shit boxes aka Mustang Mach Es are clogging service queues at Ford dealerships, so don't be surprised when dealers around you are truly full, after tons of updates, I still don't have a functional android auto, my driving modes are messed up, heating act up weird and that freakin door button that needs to be pressed 20 times to open the door.

I understand your frustration, and others that are dealing with myriad other issues, but it’s hardly a s&1tbox.

 

[stealthytolkien]

He probably didn't, tbh, these shit boxes aka Mustang Mach Es are clogging service queues at Ford dealerships, so don't be surprised when dealers around you are truly full, after tons of updates, I still don't have a functional android auto, my driving modes are messed up, heating act up weird and that freakin door button that needs to be pressed 20 times to open the door.

Why still use the car?

 

[SignMD]

You didn’t read all of it, did you?

I would have them keep it as long as possible. It will make the lemon law case easier. I have had 3 vehicles in the past 20 years fall under the lemon law and if you have so many issues I suggest you have then but it back or have it replaced. All car companies have lemons, unfortunately you seem have one. My 2022 GTPE is the first American car I have bought ever....and it's been flawless going on 2 years. My 2019 Audi-etron had a lot of issues too so Audi replaced it with a 2021. Document everything and get a hold of Ford.

 

[moparguy]

Why still use the car?

Ditching this shit box as soon as I get my new car, that's #1 and #2, not every person can unload it right now, if you bought it in 2022 and selling now, you are down $20k at least ... so most people are stuck ...

 

[moparguy]

I understand your frustration, and others that are dealing with myriad other issues, but it’s hardly a s&1tbox.

Prior to my Mach Es, I had a 2021 Bronco, owning a 2018 Fusion since 2019 no issues for me with those machines, these two Mach Es have been nothing but issues.

 

[stealthytolkien]

Ditching this shit box as soon as I get my new car, that's #1 and #2, not every person can unload it right now, if you bought it in 2022 and selling now, you are down $20k at least ... so most people are stuck ...

why not exercise lemon law and get a new car that you can then hopefully use OR have ford write you a buy back check?

 

[XCommunicado]

My 2 cents...I recently had the HVJB issue and other recalls for the PCM on my 2021. I took my car to the dealership, 1st time they had it for 7 hrs and wanted like you to keep the car to "diagnose" what I showed on the FordPass as the main recall, I had to come back the next week. I fortunately looked at another forum and someone suggested called the BEV team. I called, they opened up a case number, and also contacted the dealership. On the day of my appointment, the advisor railed that they have a policy of not giving loaners for recall work. Doesn't make sense but the BEV team told me that I would have one and had it in the text, so I called them and gave the phone to the advisor...after a short conversation and a "case number" the advisor went back to her manager for "approval"...20 min later I was "approved" yeah ok...whatever, got a 23 GTPE, wasn't expecting that, just any MME would have sufficed. 4 days later car is done, all recalls done...

BEV: 800-392-3673, just ask for the BEV team...

 

[deanproxy]

My 2 cents...I recently had the HVJB issue and other recalls for the PCM on my 2021. I took my car to the dealership, 1st time they had it for 7 hrs and wanted like you to keep the car to "diagnose" what I showed on the FordPass as the main recall, I had to come back the next week. I fortunately looked at another forum and someone suggested called the BEV team. I called, they opened up a case number, and also contacted the dealership. On the day of my appointment, the advisor railed that they have a policy of not giving loaners for recall work. Doesn't make sense but the BEV team told me that I would have one and had it in the text, so I called them and gave the phone to the advisor...after a short conversation and a "case number" the advisor went back to her manager for "approval"...20 min later I was "approved" yeah ok...whatever, got a 23 GTPE, wasn't expecting that, just any MME would have sufficed. 4 days later car is done, all recalls done...

BEV: 800-392-3673, just ask for the BEV team...

I’m new. What’s the BEV team?

 

[CompilerBreak]

This thread has turned into something else, just want to say, this sucks, and I hope your dealer can provide some better answers (and fixes), but I've found this isn't unique to Ford, our Volvo dealer had a 6 week wait for just an oil change... I don't even want to think about if we needed real repairs.

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