Electric drive oil pump.

[MJ's Mach E]

Received the Powertrain malfunction/reduced power message on 5th of August on the Ford app regarding my 2022 Mach E GT-PE.
Message said to call dealer for service.
Called on 7th of August & got service appointment for 15th of August.
Didn't drive it except to the dealership on the 15th.
Fortunately, the power never reduced.
The vehicle is at Ford Dealer now & been there since Tuesday August 15th. Service Writer called on the 16th stating that issue was the Electric Drive Service Pump and part(s) would be in by end of the week.
Parts are in but now waiting for a Technician to work on it.
Asked what that part did but she didn't know.
So, question #1: What does this thing do?
Question #2: Anyone else experience is part failure?
Question #3: Should I start a case with Ford on this?
Thanks in advance,
MJ

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[Mach-Lee]

See below:

Oil Pump Failure / Service Vehicle Soon - Facts and Info (P0C2A/P2796/P2797)

The oil pump lubricates the gears in the rear drive unit, and is also used to extract heat from the motor.

I recommend you make a case if you feel things aren't progressing satisfactorily.

 

[RickMachE]

Service Writers aren't trained to answer questions like that. I'd be concerned IF the tech doesn't work on it this week and you don't get the car back, but otherwise, no issue.

Yes, a few others have posted this, I can think of one in particular.

 

[lwatkin9]

Received the Powertrain malfunction/reduced power message on 5th of August on the Ford app regarding my 2022 Mach E GT-PE.
Message said to call dealer for service.
Called on 7th of August & got service appointment for 15th of August.
Didn't drive it except to the dealership on the 15th.
Fortunately, the power never reduced.
The vehicle is at Ford Dealer now & been there since Tuesday August 15th. Service Writer called on the 16th stating that issue was the Electric Drive Service Pump and part(s) would be in by end of the week.
Parts are in but now waiting for a Technician to work on it.
Asked what that part did but she didn't know.
So, question #1: What does this thing do?
Question #2: Anyone else experience is part failure?
Question #3: Should I start a case with Ford on this?
Thanks in advance,
MJ

Yes, I just got my MME 2021 Premium back, because of this service. It took about 2 weeks. I would definitely suggest starting a case. Prior to this the charging module went out and the car was in the shop for about a week!

 

[MJ's Mach E]

Yes, I just got my MME 2021 Premium back, because of this service. It took about 2 weeks. I would definitely suggest starting a case. Prior to this the charging module went out and the car was in the shop for about a week!

Thanks for the info. Dealer got part last Friday. Still not scheduled for the repair. Starting a case today.
I hope you are on the good side of new car gremlins.
MJ

 

[Ford Motor Company]

Received the Powertrain malfunction/reduced power message on 5th of August on the Ford app regarding my 2022 Mach E GT-PE.
Message said to call dealer for service.
Called on 7th of August & got service appointment for 15th of August.
Didn't drive it except to the dealership on the 15th.
Fortunately, the power never reduced.
The vehicle is at Ford Dealer now & been there since Tuesday August 15th. Service Writer called on the 16th stating that issue was the Electric Drive Service Pump and part(s) would be in by end of the week.
Parts are in but now waiting for a Technician to work on it.
Asked what that part did but she didn't know.
So, question #1: What does this thing do?
Question #2: Anyone else experience is part failure?
Question #3: Should I start a case with Ford on this?
Thanks in advance,
MJ

Hi there, Duffey. These electrical pump repair concerns doesn’t sound like something we want you to experience with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you on my end. To send a private message, just click on our username and select "Start Conversation".

 

[DevSecOps]

Service Writers aren't trained to answer questions like that. I'd be concerned IF the tech doesn't work on it this week and you don't get the car back, but otherwise, no issue.

Yes, a few others have posted this, I can think of one in particular.

Nice to know you still think of me Rick. Love you too!

 

[MJ's Mach E]

Hi there, Duffey. These electrical pump repair concerns doesn’t sound like something we want you to experience with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you on my end. To send a private message, just click on our username and select "Start Conversation".

⁸

 

[MJ's Mach E]

Did you get my PM?
Duffey

 

[MJ's Mach E]

⁸

Did you get my PM?
Duffey

 

[horsiedad]

I had this problem with my 2021 Mach-E GT PE. My dealer fixed the problem, but I don't think it was ever quite right again, since the car seem to make an additional noise that wasn't there prior to this issue occurring. The dealer said it wasn't an issue and did not pursue it further.

 

[MJ's Mach E]

I had this problem with my 2021 Mach-E GT PE. My dealer fixed the problem, but I don't think it was ever quite right again, since the car seem to make an additional noise that wasn't there prior to this issue occurring. The dealer said it wasn't an issue and did not pursue it further.

Don't you hate that? Of course it's not an issue for the dealer because he doesn't have to listen to an unusual noise that erodes your confidence in Ford, the Mach E, and the dealership.
So sorry you're not completely satisfied with the repair.

 

[Jack Roberts]

I had this problem with my 2021 Mach-E GT PE. My dealer fixed the problem, but I don't think it was ever quite right again, since the car seem to make an additional noise that wasn't there prior to this issue occurring. The dealer said it wasn't an issue and did not pursue it further.

Maybe what he’s saying is the noise should have been there all along and that’s why it failed but now that you can hear it everything is fine.

 

[CottonHill]

Received the Powertrain malfunction/reduced power message on 5th of August on the Ford app regarding my 2022 Mach E GT-PE.
Message said to call dealer for service.
Called on 7th of August & got service appointment for 15th of August.
Didn't drive it except to the dealership on the 15th.
Fortunately, the power never reduced.
The vehicle is at Ford Dealer now & been there since Tuesday August 15th. Service Writer called on the 16th stating that issue was the Electric Drive Service Pump and part(s) would be in by end of the week.
Parts are in but now waiting for a Technician to work on it.
Asked what that part did but she didn't know.
So, question #1: What does this thing do?
Question #2: Anyone else experience is part failure?
Question #3: Should I start a case with Ford on this?
Thanks in advance,
MJ

I believe I have the same issue, or similar. My 21 select is in the shop right now because I’ve had the wrench, but no decrease in performance for about two months now. They first said it was something trivial. Something about a data transmission error with the USB ports…though, I never used them before. As soon as I left, it came back on. Then they stated that it was an electrical issue with the transmission coolant pump. They said it’ll be two to three days, so we’ll see. Otherwise, this is the first “major” issue I’ve had and I’m at 18k and some change.

 

[MJ's Mach E]

I believe I have the same issue, or similar. My 21 select is in the shop right now because I’ve had the wrench, but no decrease in performance for about two months now. They first said it was something trivial. Something about a data transmission error with the USB ports…though, I never used them before. As soon as I left, it came back on. Then they stated that it was an electrical issue with the transmission coolant pump. They said it’ll be two to three days, so we’ll see. Otherwise, this is the first “major” issue I’ve had and I’m at 18k and some change.

I believe that the pump issue is specifically called out in the scan tool that is used by the dealer. If you suspect it's the pump it's best to not drive your Mach E because if the pump fails much more damage will be the result.
An electrical issue with the pump? I think the pump is mechanically driven. There's an electrical circuit that monitors the pump. (Is it working or not...)
Hopefully someone else who really knows how this pump thing works can chime in.
Good luck.

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