Oh dear - my turn for the hvbjb failure 😞

[Mtm81]

Last night on way home - ‘service vehicle soon’ pops on dash . App fires off the high bolt age battery and drivetrain errors..

urrgh..

get it home , get it recovered to local dealer today and am now the proud user of a Vauxhall corsa ev for the foreseeable..

no idea how long it will take to get the parts after it’s officially ’diagnosed’ on the 2nd.

still hasn’t put me off the car , and I can’t wait to get it back ..

No idea when that will be though . ?

Sponsored

 

[HuntingPudel]

Sorry this happened to you. Hopefully your dealer can get the parts quickly and has an opening for a tech to work on it shortly after the parts arrive. ??

 

[GreaseMonkey]

As intrusive as changing the HVBJB is, it’s a fairly simple process. Had mine changed yesterday. Took less than 5 hours of actual work.

 

[Mtm81]

Cheers for the best wishes —
Honestly hasn’t put me off.

In my time I’ve owned lotus’ , Porsches, Nissan 350z’s, and an m2 and hand on heart, this mach-e is my favourite.

such a laugh to drive, and I’m sure it’ll be sorted quickly.. even if it’s not so I’m not driving this corsa for long..

 

[Mtm81]

Oh ffs… just had feedback from the dealership.

confirmed it’s the hvbjb (obviously) but cannot fix it as , becuase there is an active recall for that part/issue AND that recall is currently ‘on hold’ - they cannot do anything until they hear from ford.

So if I had broken down before the recall was issued to the uk (early dec I think?) they would have fixed it fine, but now becuase the pending recall ‘may’ mean it’s a different fix- they won’t do anything..

In touch with ford ev service team to try and sort it but seems they’re all stuck behind ‘computer says no’ mentality.

I’m pretty certain the recall when active won’t be any different to what the fix is when it breaks anyway but for some reason my dealership won’t budge.

Anyone got any advice before I start to go to defcon 5 with them? ?

 

[azerik]

Does the BEV team handle stuff in the UK like they do here? (Not that they are some ninja's or anything close but they tend to be able to kick a can a little harder down the road from what I've read)

 

[milepost1]

If HVJB fails dealers should fix it, it will also take care of recall. There is a Ford bulletin on this very subject. I can't find it but @Ford should be able to help you.

 

[mkhuffman]

If HVJB fails dealers should fix it, it will also take care of recall. There is a Ford bulletin on this very subject. I can't find it but @Ford should be able to help you.

I think you are referring to this:
https://www.macheforum.com/site/thr...replacement-powertrain-software-update.32557/

The OP lives in the UK, and Ford is subject to different laws and regulations there. The U.S. recall might be helpful, but it is probably not applicable and his dealer will likely reject it as irrelevant. They need something official from Ford in the UK.

 

[Mtm81]

Cheers for those - so reading all of those docs - including the original one (recall one) which actually has the same recall number as the UK recall number - it is basically saying all the same thing - replace the part.

Only difference appears that in some cases they replaced it with a refurb of an original part, but with adjustments, then they replaced it with a new part. Possibly with a minor change to a couple of other bits and pieces in terms of the work involved.

But in any event -the end game was to replace the part...


I'm not sure what else Ford UK 'could' say to my dealership..
Seems my car is stuck between Ford UK and the dealership trying to figure out what colour gloves the mechanic should wear whilst they do the repair instead of just fixing the bloody car..

 

[Deleted member 19354]

Last night on way home - ‘service vehicle soon’ pops on dash . App fires off the high bolt age battery and drivetrain errors..

urrgh..

get it home , get it recovered to local dealer today and am now the proud user of a Vauxhall corsa ev for the foreseeable..

no idea how long it will take to get the parts after it’s officially ’diagnosed’ on the 2nd.

still hasn’t put me off the car , and I can’t wait to get it back ..

No idea when that will be though . ?

I just checked the NHTSA website and nothing on my VIN. Should I be worried?

 

[mkhuffman]

I just checked the NHTSA website and nothing on my VIN. Should I be worried?

Yes. Sell everything you own and buy corn futures.

 

[HuntingPudel]

I just checked the NHTSA website and nothing on my VIN. Should I be worried?

If your MME was produced after May of 2022 or has had its HVBJB replaced since then, your VIN should not be on the list. ??

 

[BigG’s Mach e]

Oh ffs… just had feedback from the dealership.

confirmed it’s the hvbjb (obviously) but cannot fix it as , becuase there is an active recall for that part/issue AND that recall is currently ‘on hold’ - they cannot do anything until they hear from ford.

So if I had broken down before the recall was issued to the uk (early dec I think?) they would have fixed it fine, but now becuase the pending recall ‘may’ mean it’s a different fix- they won’t do anything..

In touch with ford ev service team to try and sort it but seems they’re all stuck behind ‘computer says no’ mentality.

I’m pretty certain the recall when active won’t be any different to what the fix is when it breaks anyway but for some reason my dealership won’t budge.

Anyone got any advice before I start to go to defcon 5 with them? ?

Cheers for those - so reading all of those docs - including the original one (recall one) which actually has the same recall number as the UK recall number - it is basically saying all the same thing - replace the part.

Only difference appears that in some cases they replaced it with a refurb of an original part, but with adjustments, then they replaced it with a new part. Possibly with a minor change to a couple of other bits and pieces in terms of the work involved.

But in any event -the end game was to replace the part...


I'm not sure what else Ford UK 'could' say to my dealership..
Seems my car is stuck between Ford UK and the dealership trying to figure out what colour gloves the mechanic should wear whilst they do the repair instead of just fixing the bloody car..

I had the same issue with my car a couple of weeks ago. Had the car for 15months and have done 25k miles in it. Had the service due soon notification so phoned the dealer to check when it was due a service and was told in another year and not to worry about it. Shortly after that I got the recall letter and after an hour on the phone to try and get this booked in I was told that the recall was on hold until at least the middle of 2024. What's the point in sending the recall letter if you won't be recalling it until next year?

Having owed several over cars over the years from BMW, Skodas and VWs the service from Ford UK and their dealer network is poor.

Where you told the recall would be middle of 2024 as well?

 

[Mtm81]

Not been told anything about why on hold but surely cannot be expected to wait until the summer for a repair?!

 

[smoke20]

My MME has been bulletproof for the short time I have owned it (10 months 9,000 miles). However, my wife's 2023 Volvo C40 has problems and Volvo is doing an amazingly poor job addressing a couple widely experienced problems while they continue to sell them. Sorry to hear about your contactor failure. In the eyes of the auto makers, I feel we are all just 'grains if sand' on a big beach...or lint on your sport coat... What would seem to be an unreasonable repair period to us, is (yawn) nothing to the auto maker. Hope you are back up soon.

Sponsored