Update 6.13.0 caused Driver Monitor Camera Fault

[HoosierMachE]

I've been experiencing this issue as well for the past three weeks or more. Of course this happened right after renewing BlueCruise for $800. I got tired of waiting for an OTA to come so I scheduled a service appointment at my dealership. Now I'm wondering if I'm wasting my time if this can only be repaired with an OTA update.

Sponsored

 

[san]

Hi Mustang Mach-E Owners –

If you received software update 6.13.0 on your Mustang Mach-E and are experiencing issues with Ford BlueCruise, we apologize for any inconvenience this has caused you. We want to let you know that if you are impacted by this, we are working to address the issue so that you can enjoy hands-free highway driving. As soon as the fix is available it will be sent via an over-the-air software update called ‘Priority Update: BlueCruise Driver Camera’ - so keep an eye out!

As a friendly reminder, to help ensure you are up to date on your software updates make sure you:

1. Turn ON Automatic Software Updates — this keeps updates coming as they roll out.
2. Set a recurring schedule — choose a time that is most convenient for you when your vehicle is typically parked, like overnight.

Once the software update is available, if you are still experiencing an issue using BlueCruise, please contact the Ford Customer Service Center at (800) 392-3673 or your local dealer.

Thank you for your patience.

Whenever Ford makes an official statement like this, is there a way for the forum mods to pin it to the top or advertise it somehow? Announcements like this tend to get lost in the middle of the thread sometimes.

 

[RMacon808]

My Ford dealership has identified the Driver Facing camera fault issue as not just software, or at least the severity of the software issue requires replacement of hardware. The feedback from the service center indicated they could not communicate at all with the module that controls the camera.

To me this is truly a hardware failure or the last OTA update "bricked" the camera module and it can't be corrected with it still installed in the car.

Ford is servicing my 2023 Mach E today -- will add more updates when available.

 

[HoosierMachE]

My Ford dealership has identified the Driver Facing camera fault issue as not just software, or at least the severity of the software issue requires replacement of hardware. The feedback from the service center indicated they could not communicate at all with the module that controls the camera.

To me this is truly a hardware failure or the last OTA update "bricked" the camera module and it can't be corrected with it still installed in the car.

Ford is servicing my 2023 Mach E today -- will add more updates when available.

I am also at my dealership today. I'm waiting to hear their diagnosis. It seems more than a coincidence that this issue occurred after the update.

 

[bbulkow]

Re getting service in norcal. I also found service departments don't answer the phone. Instead i had to make an appointment online, then when i came in for the first time, the advisor gives me a phone number to text (maybe a work cell number but looks more like a system associated with a computer?), now i can talk to them, but only this advisor.

The first time i had a last minute emergency and wanted to know if i could bring in the car later. But no one answered the phone and i didnt have the advisors number yet. So i lost my slot and rescheduled, which was annoying.

It is very strange. i am very happy to use text instead of voice or mail, but why not a number for the service organization as a whole instead of an individual who might be sick or on vacation? And for new customers? It is very strange.

They do seem to have enough ev techs now. Or they have realized most issues are not ev specific (most other Fords have sensors and sync and software updates) and are not related to the battery drive train.

This advisor is efficient and answers texts in less than an hour which is fine. I do think texts are very efficient. But i don't understand why there can't be a main text number for service, or why they can't call back when a message is left.

 

[HoosierMachE]

I am also at my dealership today. I'm waiting to hear their diagnosis. It seems more than a coincidence that this issue occurred after the update.

UPDATE: the dealer had my car all day today and called 30 minutes before closing to tell me they need to keep my car for a few more days so they can reach @Ford Motor Company to figure out the issue.

 

[AaronForceOne]

I brought mine to the dealership and they say the a camera module needs to be replaced, which is it, software or camera module?

Update: I got my car back from the dealership today and took it for a drive after to test it out. The camera and Blue Cruise seemed to work, but then I noticed that lane repositioning and lane change assist weren't working. Went into the driver assistance settings and noticed those options were grayed out. I tried turning it on and lane repositioning would just turn off 2 seconds later and the lane change assist button would hesitate and not toggle correctly and stayed grayish. Contact Ford help and they had me reset the screen then reset the car. Neither worked. It was the end of the day and I didn't contact the dealership yet. Since Ford posted it might be resolved with an OTA update, I'll wait for that and see if it fixes it before I give my car up for another week or two. I'm getting tired of paying for a car sitting at the dealership.

 

[jbr]

I have a 2022 AWD Premium and encountered the same error this morning.
Ford, we appreciate the update but waiting until March for a resolution just isn't acceptable. This is a safety issue, not just for Blue Cruise, but for Driver Alert monitoring.

 

[phil]

The joy of just being on 6.3 which I got only a week ago.

So happy I lag months behind others In the OTA department

sorry that all of you have to deal with these issues. Always wonder what QC they go thru on their software.

Does the lag actually help? Or does it give you exactly the same problems a few months later?

 

[kennethjk]

Does the lag actually help? Or does it give you exactly the same problems a few months later?

I really don’t know but I haven’t had any major issues with my OTA’s so maybe by the time I get them they are fixed.

 

[phil]

I really don’t know but I haven’t had any major issues with my OTA’s so maybe by the time I get them they are fixed.

That's what I was wondering. I have seen no indication that they retrospectively fix update bugs - I imagine that would be too complicated and instead they just add the patch to a subsequent, higher-numbered update.

But if they really did fix updates after the fact, I would gladly sign up for the Late Access Program or LAP.

 

[kennethjk]

I think I spoke too soon.

I have noticed the last couple of times I have charged to 80%, Fordpass shows the car at 80% yet when I get into the car it is 82 or 85 % def not 80%.

once I drive the car and check Fordpass it then shows the same % that the car shows.

anyone else having this issue. It started after 6.3 or 6.4 OTA

 

[hack-e]

I saw that issue (charge above set %} probably around the 6.3.0 update but it went away with the next update. I can't even fathom how that bug was caused.

 

[RMacon808]

UPDATE OF ISSUE ON MY 2023 PREMIUM AWD:

Background: At the time of 1st service attempt of issue, Ford dealer had said they couldn't communicate with camera module at all and ordered a new part. Due to some weather issues on West Coast part was delayed several days, but was received at dealership about a week after ordering.

Solution:

Dealership needed the car for about half a day in total to verify condition again and replace the camera module. Here is the text from the service receipt:

1 - LJ8Z*3G590*D MODULE - DRIVER STATUS MONITOR
AUTH CODE: 8544

PERFORMED ROAD TEST, VERIFIED CONCERN, CRUISE CONTROL IS INOPERATIVE. PERFORMED QUICK TEST, FOUND U2018:51 IN CMR. FOUND PPT L. L1 U2018 RETURNS, YES. L2 REMOVE FRUNK PANELS TO ACCESS BATTERY, ATTACHED CHARGER, PERFORM PMI OF CMR. PROGRAMMING FAILED, ATTEMPTED TO PROGRAM AGAIN, PROGRAMMING FAILED A SECOND TIME, INSTALL A NEW DRIVER STATUS MONITOR CAMERA MODULE. REMOVED LEFT FRONT DOOR WEATHERSTRIPPING, ACCESSED CMR MODULE, REPLACED MODULE, PERFORMED PMI, PERFORMED POST REPAIR ROAD TEST ON THE INTERSTATE, VERIFIED ALL BLUECRUISE FUNCTIONS WORK.

I took the car on an approx. 350 mile trip right after this repair, first half (approx 175 miles) was in heavy rain and I couldn't get BlueCruise to engage at all, or even get the notice that BlueCruise was available. Driver Assist functions did periodically work (hands on wheel self-driving). I don't recall BlueCruise before being so susceptible to rain, but return trip had only periodic very light showers and BlueCruise available and worked well about 80% of time. Driving was all on I-5 corridor between Seattle and Portland - I've not attempted BlueCruise anywhere between these points previously so I can't verify what part of the BlueCruise outages may have been due to mapping fidelity itself of the software vs. environmental effects (rain) vs. some other weird bug.

Summary: Still sounds like the Driver Status Monitor module was truly bad, but unknown what was root cause. Replacing module at dealer appears to have solved the issue. Total cost $0.

I'm happy to have BlueCruise back online of course, but I'm still wary of what was the cause of this and whether or not the OTA update specifically dealing with the driver camera had anything to do with it.

I will say that after the first cross-country trip in the car, having BlueCruise available was a game-changer for managing fatigue and improving overall driving experience. Nice to let someone else drive for a little bit

 

[HoosierMachE]

I posted this in another thread, but thought I'd share here too.

For those wondering about being credited by Ford due to the loss of your BlueCruise, you'll have to wait. I called Ford today about whether I should cancel my subscription until the issue is fixed, or if there are plans for crediting owners effected by this issue. I was politely told that there are no current plans to credit anyone. I was told that I was the first person to call about this, which was pretty surprising. The service rep was aware of the service bulletin. Her best guess was that Ford wouldn't do anything for customers until the issue is resolved. Her advice was to wait to see if there is any communication from Ford on crediting customers for loss of BlueCruise during this camera fault. I let her know that I would be filing a dispute through my credit card if this wasn't resolved by March. I'm going to keep my subscription for now and assume Ford will do the right thing and compensate us. Just wanted to follow up here for anyone wondering about this, but didn't feel like calling Ford.​

Sponsored