New (from Dealer) 2023 GTPE ... only updated to Revision 640 ... looks like this car has had no OTA updates at all ... suggestions?

[HalifaxDC]

I bought a new 2023 GTPE from a west coast dealer last week, and subsequently drove it home to the east coast. After getting home, I started adjusting the car settings, and noticed that the car was at:

Sync4 Software Version: 22326_PRODUCT
Revision: 640

Moreover, although the car is supposed to be set up on a 3-year BlueCruise package, there is no "BlueCruise Map Version" ... there is only "Hands Free Driving Available Thru 03-09-2074" ... which leads me to believe that BlueCruise is probably NOT activated on the car (I never used it on the drive home, so it's certainly possible).

I have a 2022 Select, that I intend to sell now that I have the GTPE, and it is updated to Revision 1049, and actually has a BlueCruise Map Version, so I expected at least that much on the new GTPE.

My first (obvious) take is that the dealership never bothered updating the car before they gave it to me. The less obvious thing is whether they just forgot or didn't bother to do it ... OR ... is the car's OTA system "stuck" (for lack of a better word), as I have seen mentioned on this forum, and the dealership was unable to do the updates.

Any advice on who to contact at this point (Selling dealer, although 2,000 miles away? Ford itself? Local Ford dealership (although I have no intention of paying out of my own pocket to get the updates I should have had)?

Or is this something that I might be able to solve myself?

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[generaltso]

Any advice on who to contact at this point

Just wait.

 

[Vulnox]

Your Sync 4 version isn't an indicator of what Power-up you are on. While I haven't kept a super close eye on the evolution of the subject, I don't believe there is a way to know your power-up version from the screen unless you recently received one and can see the recent installed version.

You are looking at your Sync 4 version which on its own is largely meaningless as that is your infotainment system, not the vehicle or its power-ups.

Your BlueCruise may be fine, BlueCruise IS hands-free driving. You can log into your owner.ford.com account (or create one and associate it with your car) then go to connected services and see if it lists your BlueCruise expiration.

I wish more of this stuff was easy to see from the car itself, but the owner.ford.com site is more useful typically.

 

[Vulnox]

Also should note that the vehicle comes from the factory with typically all the power-ups available to the date of manufacture. It's not common for the dealer to do any module updates beyond that. So you not receiving any power-ups since it was delivered isn't odd on its own. My 2023 F-150 didn't receive it's first power-up for about four months, but it came from the factory with newer module programming than most of the F-150s already on the road since the factory versions are usually slightly ahead.

 

[HalifaxDC]

Your Sync 4 version isn't an indicator of what Power-up you are on. While I haven't kept a super close eye on the evolution of the subject, I don't believe there is a way to know your power-up version from the screen unless you recently received one and can see the recent installed version.

You are looking at your Sync 4 version which on its own is largely meaningless as that is your infotainment system, not the vehicle or its power-ups.

Your BlueCruise may be fine, BlueCruise IS hands-free driving. You can log into your owner.ford.com account (or create one and associate it with your car) then go to connected services and see if it lists your BlueCruise expiration.

I wish more of this stuff was easy to see from the car itself, but the owner.ford.com site is more useful typically.

Looks like it's on Power-Up 4.2.2.2, and it looks like that was the last thing that was updated, with nothing since June / 2023.

 

[Vulnox]

Looks like it's on Power-Up 4.2.2.2, and it looks like that was the last thing that was updated, with nothing since June / 2023.

Ah gotcha,

I don't think it's stuck, as far as I know that mainly just plagued the 2021 MY, but again could be mistaken. The Power-Up frequency has never been really even, also understand that it requires the 12V battery to be at a good state and typically the car will go into deep sleep mode when it's low and not get any updates. It sounds like the car was on the lot for a while, so it almost certainly went into this state.

Now that it's been driven a bit and the 12v is likely back to a healthy level I imagine you will see a power-up come within the next month and possibly a steady stream of them to get caught up shortly after. But I don't think anything is wrong. Unlike a lot of update systems, the Ford one is a push to the VIN, not a request from the car where it just gets anything that is out there. So until Ford next tries to push to your VIN it's just a waiting game.

 

[rugedraw]

I've come across several 2023 Mach E's and Lightnings at that sync level that are not showing anymore updates for certain modules even though that is not the latest Sync version. I would need the VIN to confirm if that is the case for you. Whether that is the case or not, if you are going to wait on the OTA process to get to you, then all you can do it wait. If the updates you need to progress through the process are not showing for you on the server, then there is nothing you can do even with FDRS and a Mongoose to get the APIM and a few other modules fully updated.

The BC expiration date of 2074 does not mean BC isn't working.

 

[hartmms]

Some OTA won't install until the 12v battery is at high SoC. Your cross country drive should have ensured it's charged enough, but if the battery is bad like my 2023 GT was, it might not get above 80%.

 

[vsguru]

On my '23 Premium, I waited for several months before moving from 4.2.2. There will be several updates that will come over time, many to prepare the vehicle for further updates. I had all the same concerns as you do, but eventually, over time, they started coming. Patience is needed. As for Blue Cruise, make sure you follow the previous suggestions to login into your Ford.com account and double check that Connected Services are all set up. My Blue Cruise worked from day one, as long as I was in a Blue Cruise enabled area.

 

[HalifaxDC]

The BC expiration date of 2074 does not mean BC isn't working.

Well, it might mean that.

Logging onto my Ford account on my desktop computer, all Connected services are Active (including BlueCruise until 2027).

However, after a 20 mile drive on a Florida Interstate which is part of the BlueCruise network, I can confidently say that BlueCruise is not functional on the car. No Bluecruise, no Bluecruise icon at the bottom of the screen behind the steering wheel ... and apparently the car is not connecting OTA with Ford while driving, because the LTE icon at the top of the screen (two opposite-facing arrows, plus pointer) was not showing up at all.

 

[rugedraw]

Well, it might mean that.

Logging onto my Ford account on my desktop computer, all Connected services are Active (including BlueCruise until 2027).

However, after a 20 mile drive on a Florida Interstate which is part of the BlueCruise network, I can confidently say that BlueCruise is not functional on the car. No Bluecruise, no Bluecruise icon at the bottom of the screen behind the steering wheel ... and apparently the car is not connecting OTA with Ford while driving, because the LTE icon at the top of the screen (two opposite-facing arrows, plus pointer) was not showing up at all.

In that case, I would need the VIN to dig deeper.

 

[MacherAWD]

Well, it might mean that.

Logging onto my Ford account on my desktop computer, all Connected services are Active (including BlueCruise until 2027).

However, after a 20 mile drive on a Florida Interstate which is part of the BlueCruise network, I can confidently say that BlueCruise is not functional on the car. No Bluecruise, no Bluecruise icon at the bottom of the screen behind the steering wheel ... and apparently the car is not connecting OTA with Ford while driving, because the LTE icon at the top of the screen (two opposite-facing arrows, plus pointer) was not showing up at all.

Did your previous select have BC are you familiar with it? There are a number of settings you need to turn on. Go through all of the vehicle settings, turn on lane centering, auto braking, and then try again. As for connected services and connected features in the vehicle settings, same thing is everything on?

 

[HalifaxDC]

In that case, I would need the VIN to dig deeper.

3FMTK4SX3PMA60365

Any help would be appreciated.

When I called Ford, the lady I spoke with said that the only OTA activity that she could see was a successful update of "something" (she didn't know what) on April 18th, and a failed attempt at an update on April 21st (again, she didn't know what the attempted update was, or why it failed). No record of anything at all before that.

I was basically travelling in the car non-stop from midday on April 16th until early morning on April 19th (just driving, and then sleeping while the car was recharging at the charging stations), and that would have coincided with the time the April 18th update happened.

 

[HalifaxDC]

Did your previous select have BC are you familiar with it? There are a number of settings you need to turn on. Go through all of the vehicle settings, turn on lane centering, auto braking, and then try again. As for connected services and connected features in the vehicle settings, same thing is everything on?

Yes, the other car has BlueCruise so I am familiar with it. All the settings in the new car are as they should be.

 

[rugedraw]

3FMTK4SX3PMA60365

Any help would be appreciated.

When I called Ford, the lady I spoke with said that the only OTA activity that she could see was a successful update of "something" (she didn't know what) on April 18th, and a failed attempt at an update on April 21st (again, she didn't know what the attempted update was, or why it failed). No record of anything at all before that.

I was basically travelling in the car non-stop from midday on April 16th until early morning on April 19th (just driving, and then sleeping while the car was recharging at the charging stations), and that would have coincided with the time the April 18th update happened.

The update that installed was GWM update 4.2.1 and the one that failed was APIM update 4.2.2.2. The reason why 4.2.2.2 failed is not clear; I've seen that error message plenty of times when an OTA fails, but have never been able to decipher what it means. I don't see any different DTC codes being reported before or after the update. Maybe a minor config issue that is preventing BC from working. I've seen it happen a lot recently. Give me a bit to confirm.

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