New app - no BEV remote start?

[Kellykoz]

Just hung up with Ford Pass tech support. Advised they’ve purposely removed remote start from new app. Which incidentally simply appeared, no notice whatsoever!
As a long time Mache (my 2nd Mach) and disabled owner/driver, I travel with guide dog. This feature is must have for me!
Ford Pass 1st told me to delete app and reinstall. Thankfully I was smart enough not to take that step! I told her I can see screen in app (attached below) no slide to start for Mach, only gas vehicle.
She then suggested using key FOB, except she then confirmed it isn’t feature on Mach FOB. Sadly she had no reason for removal or if it will return. She alluded to a safety feature? Doesn’t make any sense if available for gas powered vehicles, right?
Sooooo only option she gave is contacting dealer to have get a remote start key FOB, usually around $100. Can Mach’s even accept that antiquated technology?
I feel like I’ve entered twilight zone and went back to the 80’s/90’s when we had to have remote start & window tinting added outside dealers from car audio storefronts.
Thoughts? Anyone else know anything?

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[Sikkun]

Press the big fan button.

 

[MadMax69CA]

Humm ... isn't a remote start on a BEV just the climate controls ... which is the fan icon ?

 

[RickMachE]

This thread is a great example of how @Ford Motor Company totally screwed up this new release. EVERYONE calls it REMOTE START. FORD called it REMOTE START. Then, some idiot, or some committee, changed it to CLIMATE.

This is closely followed by launching a feature called BlueCruise, which was handsfree driving, then deciding to incorporate all assisted driving under the name.

Next would be launching Charge Assist, and then renaming it to Public Charging.

You can't make this stuff up, can you? Even their own reps can't follow the illogic.

 

[Vulnox]

Yeah, it's just the fan button. We have a Mach-e and an F-150 PowerBoost and the screens look just like the representations OP provided. The slide is appreciated since I don't want to accidentally start my truck in a garage, but the MME you don't care so it's just turning on climate.

 

[Sikkun]

Because needing to turn on your CLIMATE for your dog isn't intuitive to hit the CLIMATE button....

 

[ReverendPete]

Hmmm, my version of FordPass (of which I got a new beta version in the last couple of days) on iPhone doesn't have the slide to start, it has a "Start" button in the upper right corner, but ONLY when the car is plugged in. Otherwise, I only have the Climate button, which shows whether it is plugged in or not.

I'm still not sure what the difference is between the two. It's not like you're starting up the electric motors. Maybe the "Start" button when it's plugged in is doing battery conditioning?

 

[Vulnox]

Hmmm, my version of FordPass (of which I got a new beta version in the last couple of days) on iPhone doesn't have the slide to start, it has a "Start" button in the upper right corner, but ONLY when the car is plugged in. Otherwise, I only have the Climate button, which shows whether it is plugged in or not.

I'm still not sure what the difference is between the two. It's not like you're starting up the electric motors. Maybe the "Start" button when it's plugged in is doing battery conditioning?

The slide is just for ICE vehicles.

 

[ReverendPete]

The slide is just for ICE vehicles.

Ahh, got it, thanks.

Still confused about the difference between the start button and the climate button...

 

[Sikkun]

Ahh, got it, thanks.

Still confused about the difference between the start button and the climate button...

Start will start charging your car to 100%.

 

[RickMachE]

Ahh, got it, thanks.

Still confused about the difference between the start button and the climate button...

Again, it makes no sense.

That Start button is to Start charging. In other words, ignore settings, Charge Now.

Makes sense, no? No.

 

[ReverendPete]

Makes sense, no? No.

Absolutely! Clear as mud!

That Start button is to Start charging. In other words, ignore settings, Charge Now.

Well, now I have some more feedback to give them about their app, like maybe re-label that button to "Charge Now"

 

[Vulnox]

Again, it makes no sense.

That Start button is to Start charging. In other words, ignore settings, Charge Now.

Makes sense, no? No.

They can take it back to the drawing board, and have a meeting where they discuss how to make it clearer, and agree that since you are REMOTEly STARTing the charge, they can label it remote start. Easy.

 

[RickMachE]

They can take it back to the drawing board, and have a meeting where they discuss how to make it clearer, and agree that since you are REMOTEly STARTing the charge, they can label it remote start. Easy.

Perhaps they will setup a taskforce to do so. It will release a decision soon...

 

[claytionthecreation]

Maybe one day UNICEF will get involved in the car business but until then we are stuck with Ford and their mess lol.

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