Newly Designed FordPass 5.0 App®: What to Know

[Snakebitten]

I came to see if I could find any help on this exact topic. Mine is a 2023 GT experiencing the same issues. However, mine started back on June 19th. I had it at a body shop to fix a scratch (someone keyed all the cars next to the fence at the dealership) and it stopped working. I have the same ECG-24.2.4.9 update as the last update installed. My car still reports that it is at the body shop in the ford pass app. I have no charging data in the app since the 19th and cannot turn on climate. Can lock/unlock doors with the buttons, but not windows.

Calling Ford Pass support, they had me turn off all connectivity features and drive around a bit, then then turn connectivity back on. This didn't work. Finally support asked their manager and they said it's a "known issue" and to keep my car connected to WIFI at home for an update sometime. I don't like this answer obviously. I'm going to call them again to see if I can get someone else, or I'll take it to the dealer to see if there's something they can do.

There is/was ONE SPECIFIC issue, that I know of, where the GWM (Or TCU?) received an update that crippled LTE connectivity. The only solution Ford could offer using OTA, was to deliver an update over Wi-Fi that would fix the LTE issue.

Unless that very specific issue is in fact the issue that is causing FordPass to not update, I think the advice to leave the car connected to Wi-Fi is bogus.

These kinds of issues are why some find things like Forscan/FDRS essential support tools for ownership of these modern software defined vehicles. You need software to diagnose software issues so you can use software to fix software. ??

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[lifebythemile]

Hi (Especially Ford rep)

I am not able to change my charge level or charge times via the app. FordPass 5.2.0.

Everything below the Fan icon is light blue. When I press the option I want, the image changes like it is trying to open the process and goes back to the menu.

I am using an iPhone with iOS 18.3 Beta (If you are going to tell me that betas are buggy don't waste your time. I know)

Good to know I'm not the only one having those same issues with the App. I'm also running FordPass 5.2.0 with iOS 18 Beta 3 on a 14 Pro.

 

[crl]

Good to know I'm not the only one having those same issues with the App. I'm also running FordPass 5.2.0 with iOS 18 Beta 3 on a 14 Pro.

same here (13 pro max)...most selections beyond the main page just bounce and bounce back

 

[RandyMache]

I can't open the map. The location and public charging buttons do nothing, almost always. I've gotten the location button to work a handful of times.

I am on a Samsung s23 ultra. Cleared the app data. Uninstalled. Restarted phone. Given it location permissions explicitly.

Nothing is helping.

As it's officially released I don't have the option to go back anymore.

How do I report a bug?

Has anyone found a workaround?

Not sure where the bug is, my maps work every time.... I do have iPhone 15 max.

 

[azerik]

I actually don't have problems in the app, only failed remote starts.

 

[Mach-Lee]

Is my app bugged or what? I don't see it...

FYI the missing "Prepare Cabin Off Plug" option in Android FordPass is supposed to be fixed in 5.3, can you confirm the fix?

 

[DeusEx]

FYI the missing "Prepare Cabin Off Plug" option in Android FordPass is supposed to be fixed in 5.3, can you confirm the fix?

Update hasn't been made available to me in Google Play yet. I've been the checking the last few days since the 5.3.0 thread came out. I'm hoping it becomes available soon.

 

[Larry Paul]

Hi Mustang Mach-E owners! If you recently updated your FordPass® app, you may have noticed it looks a little different. We are pleased to share that we have rolled out a newly designed app that is easy to use and efficient, to help you better manage your vehicle remotely. Here is what is new:

• Simplified Experience: We have reduced the number of steps it takes to access functions and made it easier to find them. As an EV owner, you can enjoy a simplified slider for target charge. Also, instead of having to press and hold to turn the vehicle ‘on’, it is now a simple tap.
• Apple Watch Integration: If you have an Apple Watch, in addition to lock/unlock and remote start/stop, you will also be able to use the following features from your wrist:
  • View battery level and range
  • View charging status, including: Charging speed, next departure time based on when desired charge is reached, current preferred charging window
  • View vehicle location
  • Activate horn and lights remotely

We are also continuing to improve the in-app experience with this latest version. If you notice a feature you previously used before is no longer there, don’t worry. The feature can still be accessed via your in-vehicle touchscreen.

We love to hear from our owners so let us know what you think and if you have any questions about FordPass!

EDIT (5/28/24):
Many of you had additional questions, so we wanted to provide some supplemental information about the newly designed FordPass app. Some of your exact features may vary depending on your vehicle model.

• All about service: To reach the service dashboard, click the tool icon on the bottom right of your screen. You will find a vehicle health status list that includes the odometer reading and tire pressure. If you’d like to add your vehicle service history, this can be done via Ford.com.
• Trip Planning: While there’s no trip planning feature in FordPass right now, you can still use your in-vehicle touchscreen to access this feature. We’re exploring a simpler, more reliable version of this feature for FordPass.
• Google Maps: To turn your Google Maps consent on or off, go to your Account settings, then Legal & Privacy, then Privacy.
• Beep Beep: To reach the horn and lights feature, go to the location section right on the front screen.
• Lock from anywhere: To tell if the vehicle is locked or unlocked, just click on your desired lock/ unlock state. The vehicle will then confirm “locked” or “unlocked” with a green check.
• Tailgate party: Depending on your vehicle’s capability, Phone As A Key™ Bluetooth controls for the windows, trunk/frunk, and tailgate are found in the "Bluetooth Controls" menu right alongside all your other primary controls.
• Add a friend: If your Ford vehicle is already connected in FordPass, you can find and manage any new vehicle user access requests by selecting your vehicle in the app, then selecting Vehicle Details. From there, you can approve or deny any new user access requests.

Please note: FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

Thank you Ford for finally rolling out BC1.3 and other upgrades. Two questions:

1) When is the mileage logging feature that was “temporarily” removed in the summer of 2023 that is “coming back soon”? This while slightly buggy, was great and I really would like that feature restored as soon as possible.

2) How do I find my current mileage of my car on the app?

Best regards,

Larry

 

[DeusEx]

Thank you Ford for finally rolling out BC1.3 and other upgrades. Two questions:

1) When is the mileage logging feature that was “temporarily” removed in the summer of 2023 that is “coming back soon”? This while slightly buggy, was great and I really would like that feature restored as soon as possible.

2) How do I find my current mileage of my car on the app?

Best regards,

Larry

You'll find mileage under service, vehicle health.

 

[Sobmartin]

Hope they are testing on ios8. FordPass does’t work on. Beta 5

 

[GoneGump]

I came to see if I could find any help on this exact topic. Mine is a 2023 GT experiencing the same issues. However, mine started back on June 19th. I had it at a body shop to fix a scratch (someone keyed all the cars next to the fence at the dealership) and it stopped working. I have the same ECG-24.2.4.9 update as the last update installed. My car still reports that it is at the body shop in the ford pass app. I have no charging data in the app since the 19th and cannot turn on climate. Can lock/unlock doors with the buttons, but not windows.

Calling Ford Pass support, they had me turn off all connectivity features and drive around a bit, then then turn connectivity back on. This didn't work. Finally support asked their manager and they said it's a "known issue" and to keep my car connected to WIFI at home for an update sometime. I don't like this answer obviously. I'm going to call them again to see if I can get someone else, or I'll take it to the dealer to see if there's something they can do.

Update: I don't know if you found a resolution. I still have ECG-24.2.4.9, but my problem has cleared. I reported the issue on the "FDRS" mega-thread, and learned that my car reported a date from the year 2000 in an interaction with Ford about updates. We don't know if that caused the trouble, but I found and re-set the time auto update function (even though the date and day of week were showing correctly on screen) and my problem is gone. I hope that helps.

 

[NiceandSimpleMache]

Do anyone know how to get your app to connect to your Control Bluetooth wise? I been trying to find away to connect it to roll my windows up/down and to open my trunk?

Need help

 

[garyd9]

Do anyone know how to get your app to connect to your Control Bluetooth wise? I been trying to find away to connect it to roll my windows up/down and to open my trunk?

Need help

Set up PAAK and be within bluetooth range of the car.

 

[avdonr]

Do anyone know how to get your app to connect to your Control Bluetooth wise? I been trying to find away to connect it to roll my windows up/down and to open my trunk?

Need help

You will find those controls under the “Bluetooth Controls” button. To the right of the unlock button.

If you lost phone as a key access you can remove the current phones and add it again under settings.

 

[NiceandSimpleMache]

I'm getting this when I retry doing my PAAK. Anyone can help?

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