My bad

[Ljrochon]

It’s been made clear to me that this accounting of my experience is not needed nor welcome here. Apologies for anyone’s time I’ve wasted.

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[thekat03]

They unfortunately probably have not gotten any information themselves. I don't blame the messenger. I blame Elon Musk for mass layoffs including the supercharger team, so who knows what the status of adapters is.

 

[AliRafiee]

I have to remember that response. A bunch of people keep asking me when the next Windows update is coming out.

 

[Snakebitten]

Was that really that offensive?
The worst you ever experienced?

 

[Vulnox]

Yeah this is a real customer service rep dilemma of a thread. It may only sound snarky because it highlights the fact that demanding "more frequent updates" isn't helpful when there isn't something to pass along.

Sometimes even with best effort there is a break in the chain that can't be controlled. Ford isn't manufacturing the adapters and I have yet to see a "promised" date, just estimated dates.

So either they don't communicate, and people complain, or they over-communicate even when there are no updates... and people complain.

This is not dismissing the situation itself, I am grateful I received my adapter and was frustrated during the first few delays. But this thread just feels like the worst kind of complaining, which is complaining because you interpreted the "tone" of someone who is doing the right thing and just doesn't have the information you want to hear. Makes me happy every day to not be in retail.

 

[Ljrochon]

Was that really that offensive?
The worst you ever experienced?

Worst I've ever seen? No, I never said that. Most unprofessional? Yes.

Yeah this is a real customer service rep dilemma of a thread. It may only sound snarky because it highlights the fact that demanding "more frequent updates" isn't helpful when there isn't something to pass along.

Sometimes even with best effort there is a break in the chain that can't be controlled. Ford isn't manufacturing the adapters and I have yet to see a "promised" date, just estimated dates.

So either they don't communicate, and people complain, or they over-communicate even when there are no updates... and people complain.

This is not dismissing the situation itself, I am grateful I received my adapter and was frustrated during the first few delays. But this thread just feels like the worst kind of complaining, which is complaining because you interpreted the "tone" of someone who is doing the right thing and just doesn't have the information you want to hear. Makes me happy every day to not be in retail.

The interpretation of tone and unprofessionalism comes from the 10 previous emails and 3 phone calls. Not just from this one interaction. Also no one demanded more frequent updates. I requested more meaningful communication. There was no communication when the adapter was delayed last time or this time, until I reached out. It's not hard to send a mass email to say hey we had some delays and were working on it. That never happened in Canada. They just left us all wondering.

 

[RickMachE]

I got this email today:

Dear Rick,

We here at Ford have no F'in idea when Elmo is going to send us more adapters. Jim Farley sent him a text asking where the next 90,000 are, and Elmo replied "Who 'dis?".

As soon as we get some more adapters, our 3rd party fulfillment house will ship them out, hopefully in the correct order this time.

Since we recognize the frustration this is causing, we're giving you a Delta airline ticket, good for travel, well, whenever they can fit you in.

Sincerely,

Mary "Fast Charge" Delaney

 

[Sikkun]

Dear Customer,

We are sorry we reached out to you to remind you there is no update when you keep contacting us, and we telll you there is no update.

We will now no longer reach out due to it being offensive.

Sincerely,
Ford.
PS. There is still no update.
PSS. There was never a promised delivery date, calling won’t change when you get it.

 

[Snakebitten]

So Canadians didn't receive the email that was posted here on the forum by multiple members?
That does sound like an oversight, but I would suspect the Canadian recipient of the free adapter is waiting for it to be delivered for the same reason us Yanks are waiting.

Or put another way, I'd consider the email others received as an email you should have received.

 

[Ljrochon]

So Canadians didn't receive the email that was posted here on the forum by multiple members?
That does sound like an oversight, but I would suspect the Canadian recipient of the free adapter is waiting for it to be delivered for the same reason us Yanks are waiting.

Or put another way, I'd consider the email others received as an email you should have received.

Had I received this communication it would be a different story but this was not sent to me and according to the individuals I’ve spoken to on the adapter team was not sent to any Canadian customer because they deemed it not necessary to update us.

This is the part I find offensive they didn’t think we were important enough to reach out too but they’re ok being snarky about it when they’ve been called out. For the record they are just as snarky and unprofessional on the phone as they are on email.

 

[Sikkun]

Seems like Canadians really need to work on their snark game if this is top tier snark

Wendy’s twitter account could help them out.

 

[Ljrochon]

Seems like Canadians really need to work on their snark game if this is top tier snark.

Top tier snark? No, again did not say that.

Very unprofessional? Yes.

For the record my intention here is not to complain, there’s no one here that can do anything so that would be a waste of time for all. My intention was simply to share the facts of the experience I had with a team of people who should be a lot more professional with customers who have done a lot for Fords bottom line. And to hopefully save anyone else from having to interact with them unnecessarily. If you don’t find that valuable then I apologize and we can move on.

 

[Sikkun]

Very unprofessional? Yes.

I fail to see what unprofessional about the response you have shared.

Maybe you have actual unprofessional messages. But this does not appear to be one.

 

[Ljrochon]

I fail to see what unprofessional about the response you have shared.

Maybe you have actual unprofessional messages. But this does not appear to be one.

As I stated earlier in the thread the unprofessionalism is from the entire experience over 10 emails and 3 phone calls.

 

[Kamuelaflyer]

I have to remember that response. A bunch of people keep asking me when the next Windows update is coming out.

Soon™. That should buy them a year or so.

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