tlynn14
Member
- First Name
- Tracy
- Joined
- Aug 3, 2023
- Threads
- 1
- Messages
- 13
- Reaction score
- 9
- Location
- Austin, TX
- Vehicles
- 2023 MME GT
- Thread starter
- #1
My '23 GT was towed to a dealer the morning after a mostly uneventful road-trip this past week, and I am so irritated!
My vehicle was manufactured May 2023 and I purchased new in July 2023 from dealer; since then it's been a dream to drive and other than my learning curve, it's my favorite vehicle I have ever owned. Typically, I trickle charge at 120V using the mobile charger (not a problem at all for me since I use the car in-town only and typically only drive less than 40 miles in a day and even that is rare, 3-4 times a month). I know that for some people that wouldn't work, but we'd need to upgrade our garage panel or install a new outlet that connects to a larger panel on the other side of the house and that will create some aesthetic issues and/or expense that I have been happy to avoid given that our current set-up works just fine. I usually keep vehicle plugged in (so battery can be cooled as needed and I recharge to 90%) when home because we live in the Central Texas heat! We have an ICE SUV so there is always another vehicle to drive. I digress.
So, the roadtrip from Central Texas to Baton Rouge, LA was mostly uneventful other than finding that the area around LSU has a pretty poor supercharging infrastructure for non-Tesla or Rivian vehicles! I supercharged to the suggested levels in the A Better Route Planner app without issue, and Blue Cruise was amazing to use on I-10! The only minor hiccups we encountered were 1) someone, not me, left on one of the vanity lights overnight (on the mirror on the fold-down sunshade - but there wasn't any problem noted when starting up or anything), then 2) pixelation issues on the touchscreen when using Google Maps, that eventually resolved when we exited and reopened the app, 3) I had 10K mile service done on 7/31 (at about 9200 miles), left for LSU on 8/1 and made the return trip 8/3. As soon as we hit around 10K miles, I started seeing a "Service Vehicle Soon" message, and assumed it was related to the 10K and they didn't reset it when I had the service performed (seriously, I don't think they did anything at all, I should have marked my tires to be sure they even rotated them! I went in with my tires at around 36psi assuming they would inflate them to 39 as part of service, and they didn't even check that), and 4) update 6.8.0 showed as "not completed," but "software installed." Also a note for the 10K service... I asked why my vehicle health shows as Good not Excellent in the Fordpass app, even after tires inflated properly, given that I'd had no issues and was only at 9200 miles, and the service advisor saw a message (yellow yield sign thing, can't remember exactly what it looked like)... basically something about too many attempts to contact/update - I can't remember the verbiage- but basically said just come back if any issues. This never showed in my app, only when he did the stuff on his computer.
It was the following morning, 8/4, when I saw the lights first appear on starting the vehicle (Powertrain Failure wrench, red Stop Safely light) and noticed the 21 gray "jail bars" on the energy use indicator. I actually drove about 15 miles with the car like this, not familiar with the symbols. My previous ICE car had a wrench when oil change was due, so thought nothing of it, and I assumed that maybe there was something related to 10K service going on. It wasn't until I came here to the forums to check that I got nervous!! I used emergency tow to get the car to the dealer on a Sunday afternoon (closed) and finally was able to speak with someone to check the car in yesterday morning 8/5. I got the feeling my service advisor is not super familiar with Mach-E instrumentation/display, and am already kind concerned. Car is at a different dealer than the one I used for 10K service last week because that seemed like a joke. We don't have highly rated Ford Service in our area (Austin, TX), so I have to take what I can get.
Anyway, sorry for the long read, but wanted to include all the details/clues in case this resonates with anyone and there are any theories... I already feel like I might have to advise Ford Service on this one! My VIN is 3FMTK4SEXPMA45442 if anyone has one of those fancy tools I keep seeing abbreviated!! Thanks in advance.
My vehicle was manufactured May 2023 and I purchased new in July 2023 from dealer; since then it's been a dream to drive and other than my learning curve, it's my favorite vehicle I have ever owned. Typically, I trickle charge at 120V using the mobile charger (not a problem at all for me since I use the car in-town only and typically only drive less than 40 miles in a day and even that is rare, 3-4 times a month). I know that for some people that wouldn't work, but we'd need to upgrade our garage panel or install a new outlet that connects to a larger panel on the other side of the house and that will create some aesthetic issues and/or expense that I have been happy to avoid given that our current set-up works just fine. I usually keep vehicle plugged in (so battery can be cooled as needed and I recharge to 90%) when home because we live in the Central Texas heat! We have an ICE SUV so there is always another vehicle to drive. I digress.
So, the roadtrip from Central Texas to Baton Rouge, LA was mostly uneventful other than finding that the area around LSU has a pretty poor supercharging infrastructure for non-Tesla or Rivian vehicles! I supercharged to the suggested levels in the A Better Route Planner app without issue, and Blue Cruise was amazing to use on I-10! The only minor hiccups we encountered were 1) someone, not me, left on one of the vanity lights overnight (on the mirror on the fold-down sunshade - but there wasn't any problem noted when starting up or anything), then 2) pixelation issues on the touchscreen when using Google Maps, that eventually resolved when we exited and reopened the app, 3) I had 10K mile service done on 7/31 (at about 9200 miles), left for LSU on 8/1 and made the return trip 8/3. As soon as we hit around 10K miles, I started seeing a "Service Vehicle Soon" message, and assumed it was related to the 10K and they didn't reset it when I had the service performed (seriously, I don't think they did anything at all, I should have marked my tires to be sure they even rotated them! I went in with my tires at around 36psi assuming they would inflate them to 39 as part of service, and they didn't even check that), and 4) update 6.8.0 showed as "not completed," but "software installed." Also a note for the 10K service... I asked why my vehicle health shows as Good not Excellent in the Fordpass app, even after tires inflated properly, given that I'd had no issues and was only at 9200 miles, and the service advisor saw a message (yellow yield sign thing, can't remember exactly what it looked like)... basically something about too many attempts to contact/update - I can't remember the verbiage- but basically said just come back if any issues. This never showed in my app, only when he did the stuff on his computer.
It was the following morning, 8/4, when I saw the lights first appear on starting the vehicle (Powertrain Failure wrench, red Stop Safely light) and noticed the 21 gray "jail bars" on the energy use indicator. I actually drove about 15 miles with the car like this, not familiar with the symbols. My previous ICE car had a wrench when oil change was due, so thought nothing of it, and I assumed that maybe there was something related to 10K service going on. It wasn't until I came here to the forums to check that I got nervous!! I used emergency tow to get the car to the dealer on a Sunday afternoon (closed) and finally was able to speak with someone to check the car in yesterday morning 8/5. I got the feeling my service advisor is not super familiar with Mach-E instrumentation/display, and am already kind concerned. Car is at a different dealer than the one I used for 10K service last week because that seemed like a joke. We don't have highly rated Ford Service in our area (Austin, TX), so I have to take what I can get.
Anyway, sorry for the long read, but wanted to include all the details/clues in case this resonates with anyone and there are any theories... I already feel like I might have to advise Ford Service on this one! My VIN is 3FMTK4SEXPMA45442 if anyone has one of those fancy tools I keep seeing abbreviated!! Thanks in advance.
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This is what I am most afraid of! Happy I was able to have towed from home and didn't end up on the side of the road in this crazy heat.
