Recall #25S65 - 12V battery discharge may cause door lock-out (Vehicle Entrapment Allegations). Stop Sales issued by Ford

[Aza]

61% SOC is kinda low.

Mine reports 12.5V and 89% (after I refreshed the data) and it's been sitting overnight. I did have it charge back up yesterday afternoon when I got home from running errands.

You may want to try doing the BMS learned values reset before you go out for a nice long drive to see if you can get that SOC back up to at least 80% or so.

BMS LV Reset:
Without pressing the brake pedal, press the start button to put the vehicle in Accessory mode.

With your foot off the brake, flash the high beams with the stalk 5 times, and then depress and release the brake pedal 3 times, and observe the small red battery icon in the instrument cluster flash three times to acknowledge.

Press the start button to shut the vehicle off.

Start the vehicle and go out for a drive to completely charge the 12V battery up.

Thanks, Mike! I will definitely do that.

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[CameraCarl]

Has anyone with Android seen the 12v battery reading?

Not me. Android v. 15

 

[DonM]

The issue is, if the 12v battery dies, you can exit the vehicle by pulling the handle hard which will mechanically open the door (rather than using the electric door pop) but it bypasses the lock. If you get out and shut the door - the door will remain locked and you can't get back in. The concern is that you might do that with a young child in the back seat.

Thanks. So you're saying that normally, the interior handle does an electronic door pop, and there's no problem? I wasn't aware that the problematic situation only occurs when the 12v is already dead and you have to pull extra hard on the handle to get out. That means you can anticipate this problem if you pull the handle normally and the door doesn't open. That's really important and hadn't been mentioned yet that I saw.

 

[A-A-Ron]

Thanks. So you're saying that normally, the interior handle does an electronic door pop, and there's no problem? I wasn't aware that the problematic situation only occurs when the 12v is already dead and you have to pull extra hard on the handle to get out. That means you can anticipate this problem if you pull the handle normally and the door doesn't open. That's really important and hadn't been mentioned yet that I saw.

Right, normally it's electronically released - it's not all that hard to get the mechanical release to activate - it's just that the door already popped open. Next time you open the doors, pull the handle like normal and you'll feel the door open and you can continue to press the door handle a bit further - that's the mechanical release at that point.

In an emergency - you just try to open the door normally and it'll open (unlike Tesla - where the mechanical release is a different handle and unaware victims have burned and drown in the cars unable to open the doors).

 

[HuntingPudel]

I hope this means the 2025s stuck under the stop sale order can be updated and released soon. ?

If things work out similar to the HVBJB issue, the dealer hold will be for about 3 weeks after the hold was issued. Fingers crosssed for y'all who are waiting on your already delivered vehicles on hold. ??

 

[Star Lord]

Problem is you can open the door but you can't then close it. So now your stuck with a dead car and a door that can't shut. God help you if you're in a dark freezing cold place in the middle of the night when this happens waiting 2 hours for Ford Roadside to send the wrong tow truck because they didn't know about Mach E towing requirements like I was.

 

[RickMachE]

Problem is you can open the door but you can't then close it. So now your stuck with a dead car and a door that can't shut. God help you if you're in a dark freezing cold place in the middle of the night when this happens waiting 2 hours for Ford Roadside to send the wrong tow truck because they didn't know about Mach E towing requirements like I was.

Clearly you never watched The Red Green show. Duct tape my boy, duct tape.

 

[Star Lord]

Clearly you never watched The Red Green show. Duct tape my boy, duct tape.

If the ladies can't find you handsome at least they should find you handy.

 

[E90alex]

Problem is you can open the door but you can't then close it. So now your stuck with a dead car and a door that can't shut. God help you if you're in a dark freezing cold place in the middle of the night when this happens waiting 2 hours for Ford Roadside to send the wrong tow truck because they didn't know about Mach E towing requirements like I was.

You can close it. You just won’t be able to open it again from the outside.

So you can get back in the car and close it no problem. And use the manual release again to open it. Just have to be extra cognizant to not accidentally close it behind you when you get out.

 

[Star Lord]

You can close it. You just won’t be able to open it again from the outside.

So you can get back in the car and close it no problem. And use the manual release again to open it. Just have to be extra cognizant to not accidentally close it behind you when you get out.

Nope. It's an electric latch. No power the latch stays open and the door will not close. I know. It happened to me.

 

[Susanne76]

Sorry if this has already been answered but if you are outside the car and are locked out, do the jump-start procedures work?

 

[E90alex]

Nope. It's an electric latch. No power the latch stays open and the door will not close. I know. It happened to me.

If it wouldn’t close then there would be no need for the recall because if the door won’t close then no one can’t get trapped. The whole point of the recall is the door closes and won’t open again from the outside.

You probably experienced a slightly different specific failure mode. As in the 12V failed right after you opened the door. Or you popped opened the door right before hitting the stop button. So the door presenter popped out but couldn’t electronically retract. Thereby not allowing you to close the door.

 

[Aza]

61% SOC is kinda low.

Mine reports 12.5V and 89% (after I refreshed the data) and it's been sitting overnight. I did have it charge back up yesterday afternoon when I got home from running errands.

You may want to try doing the BMS learned values reset before you go out for a nice long drive to see if you can get that SOC back up to at least 80% or so.

BMS LV Reset:
Without pressing the brake pedal, press the start button to put the vehicle in Accessory mode.

With your foot off the brake, flash the high beams with the stalk 5 times, and then depress and release the brake pedal 3 times, and observe the small red battery icon in the instrument cluster flash three times to acknowledge.

Press the start button to shut the vehicle off.

Start the vehicle and go out for a drive to completely charge the 12V battery up.

So I followed the steps you posted. Went for a drive and then reached back out to the EV Advisor line. Now they say it’s 97%. Thank you again!

 

[Star Lord]

If it wouldn’t close then there would be no need for the recall because if the door won’t close then no one can’t get trapped. The whole point of the recall is the door closes and won’t open again from the outside.

You probably experienced a slightly different specific failure mode. As in the 12V failed right after you opened the door, so the door presenter popped out but couldn’t electronically retract. Thereby not allowing you to close the door.

I can tell you exactly what happened to me while you are speculating on what happened to me. I think I'll believe me.

 

[E90alex]

I can tell you exactly what happened to me while you are speculating on what happened to me. I think I'll believe me.

Then explain how people can get trapped in the car if the door won’t close

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