🧭 Mach-E Build & Tracking Links

[minders]

The ordertrack.app site is giving me an error. Does it appear to be down for anyone else?

Yup. There was a double hard drive failure on the server. He's working on it. There was a note at the top the other day.

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[BlazejKaz]

Hi, I have a question, why does it say on the where is my mme page that the car is with the dealer, while the dealer still doesn't have the car?

 

[Scc18603]

Anyone know how to track Rail car AOK501779

 

[BudC]

Anyone know how to track Rail car AOK501779

Mine is on AOK 501977, so I'm interested in that, too

 

[Scc18603]

Mine is on AOK 501977, so I'm interested in that, too

I tried the CSX thing but it said the car would arrive in Chicago on March 21st.
Either I have a long wait, or it is old info.

 

[Joeo]

TTGX820752 - phone said Oct. 24 Oklahoma City.... that means it was there on that date? Nothing since then? Today is 11-8

 

[nIceWhite]

I called the automated system about my railcar and it says it has been "released by the customer" on a week ago in Kansas (previously at ramp 6M). What does that mean?

 

[astrorob]

i tried to track AOK 501589 on CSX and it said there was no status. is that normal for the first day after shipment?

edit: i also tried union pacific and the car was not found in the system.

 

[Joemuz]

Here are some helpful links for those waiting for production and delivery:
* copied from sister site Bronco6G.com


Order Tracking Using Ordertrack.app
https://www.ordertrack.app/

Tracking Using Palsapp
https://www.f150gen14.com/forum/threads/help-hacking-the-palsapp-site.9307/post-183472

Mach-E Order Tracker Tool w/ window sticker lookup
https://www.macheforum.com/site/threads/track-your-mach-e-order-by-vin.2062/

To the Ford site to check on status
https://shop.ford.com/vehicleordertracking#/

Another Window Sticker lookup tool - add your VIN at the end
https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=

To the Ford site that populates your Modules being turned on (this lets you know it’s actually built at the factory)
https://www.motorcraftservice.com/AsBuilt

And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

Here are some helpful links for those waiting for production and delivery:
* copied from sister site Bronco6G.com


Order Tracking Using Ordertrack.app
https://www.ordertrack.app/

Tracking Using Palsapp
https://www.f150gen14.com/forum/threads/help-hacking-the-palsapp-site.9307/post-183472

Mach-E Order Tracker Tool w/ window sticker lookup
https://www.macheforum.com/site/threads/track-your-mach-e-order-by-vin.2062/

To the Ford site to check on status
https://shop.ford.com/vehicleordertracking#/

Another Window Sticker lookup tool - add your VIN at the end
https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=

To the Ford site that populates your Modules being turned on (this lets you know it’s actually built at the factory)
https://www.motorcraftservice.com/AsBuilt

And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

I was just given the rail car number for my Mach E order. I was told it was on Burlington Normal. Any idea what website I could/should use to track the delivery using the rail car number?

 

[KyloRen]

Is anyone having issues with https://shop.ford.com/vehicleordertracking#/ ? for me, it is not loading at all. Tried all browsers and in all modes.. after I give vin number etc, and next page does not appear.. (It was working till yesterday)

 

[Keeperofthe7keys]

Is anyone having issues with https://shop.ford.com/vehicleordertracking#/ ? for me, it is not loading at all. Tried all browsers and in all modes.. after I give vin number etc, and next page does not appear.. (It was working till yesterday)

I experienced that until I disabled my tracker/cookie blocker, but you said you tried multiple browsers so maybe not the issue for you?

 

[KyloRen]

I experienced that until I disabled my tracker/cookie blocker, but you said you tried multiple browsers so maybe not the issue for you?

Its working now. It might have been my specific issue as they were updating my status at that time. Got an email on status update (moving delivery date) from Ford, and now it is working for me.

 

[CyberBill]

Is the OrderTrack.app site still broken?

I can access it, but it doesn't really give any information, and it says "Status Temporarily Unavailable". When I run it with the browser's console window open, I see a connection timeout.

 

[theriddler]

Anybody know if there is something going on with Ford site for tracking orders? All of a sudden it will not recognize my VIN any longer

 

[Golfer21]

Anybody know if there is something going on with Ford site for tracking orders? All of a sudden it will not recognize my VIN any longer

It’s doing same things for me. Assume some issue on Ford’s end…

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