01/03/22 Build Week Chat

[jfwyant1966]

Still seeing May

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[Rapid Ed]

Hi 1/3 gang...just checking in and seeing how everyone is doing. Any updates or everyone is still looking at that late May Delivery Date?

Mine just arrived, but it was one of the (few?) 1/3 week vehicles NOT placed on chip hold.

I know it's cold comfort at this point, but it's worth the wait (nearly 8 months in my case).

 

[Bigfeets]

Mine arrived in KC 1/28. First delivery date (2/4) pushed back to 3/6. Talked to the dealer Friday, and they confirmed the car was still sitting in KC. Then got message from Ford yesterday that delivery is pushed back to 3/26. When I checked the Ford site today (which is a daily OCD ritual), to my surprise, it said the car is 'Delivered". Called the dealer, and they confirmed it was just delivered this morning and we can pick it up tomorrow

Now I need to go back and review all the threads on making sure we get the original price from 7/10/2021 when we ordered.

 

[Bigfeets]

Mine just arrived, but it was one of the (few?) 1/3 week vehicles NOT placed on chip hold.

I know it's cold comfort at this point, but it's worth the wait (nearly 8 months in my case).

 

[TTT]

Hi 1/3 gang...just checking in and seeing how everyone is doing. Any updates or everyone is still looking at that late May Delivery Date?

I sometimes wonder if I'll get my Lightning first.

I suspect our cars are parked so that the chips could go into the launch of the F150 Lightning - that has to go perfectly for Ford and we are lower priority at this point.

 

[PupSideDown]

After waiting nearly eight months, we finally picked up our 2022 Premium, ER, RW Grabber Blue beauty yesterday. Still figuring out all the features, and getting used to the car, but it is the GOAT. Well worth the wait.

The buying experience was not optimal, and Ford may need to step up their outreach/support to dealers. Whether you order online (as I did) or at a dealer, the process doesn't have to be this murky and frustrating. Inaccurate, conflicting messages from Ford, and dealers hurt the brand as well as the customer.

Despite having several conversations with the dealer staff about price protection, and sharing documentation linked from other forum members, the dealer did not honor the price protection. They would only agree to refund the $2k overcharge when/if they were reimbursed by Ford. It didn't sound like they had any plan to actually pursue the refund, and, by that point, we had been sitting in the veal pen at the dealers for 3 hours, so had had enough.

This was a cash purchase, so unclear why it dragged on for so long. Once all the papers were signed, the sales guy just handed us the key fobs, and said 'Your car is parked out front. Bye', or words to that effect. I have never purchased a car and not had a chance to at least do a rudimentary check, with the dealer staff present, before driving away. My past experiences have included at least getting to look the vehicle over, and the sales person generally spends some time going over things, and answering questions.

The dealer staff was cordial. There hadn't been any unpleasantness, so it seemed a bit odd. I did gather, from comments made that they are also frustrated with a lack of transparency and communication from Ford related to online sales. I also got the worrisome sense that they haven't had much experience with BEVs, so seemed reluctant to address questions, or provide much information.

Most of this may just be location related. Kentucky is not exactly on the cutting edge of, well, anything. So a dealership that caters to buyers who prefer coal rollers, may not be attuned to a couple of old, hippy, vegans, with their solar panels, and EV. We are a little worried about any future service the car will need, so may need to find another dealer more comfortable with the MME. Hope to see some posts from any other MME owners in Kentucky who may have some recommendations.

 

[heisnuts]

After waiting nearly eight months, we finally picked up our 2022 Premium, ER, RW Grabber Blue beauty yesterday. Still figuring out all the features, and getting used to the car, but it is the GOAT. Well worth the wait.

The buying experience was not optimal, and Ford may need to step up their outreach/support to dealers. Whether you order online (as I did) or at a dealer, the process doesn't have to be this murky and frustrating. Inaccurate, conflicting messages from Ford, and dealers hurt the brand as well as the customer.

Despite having several conversations with the dealer staff about price protection, and sharing documentation linked from other forum members, the dealer did not honor the price protection. They would only agree to refund the $2k overcharge when/if they were reimbursed by Ford. It didn't sound like they had any plan to actually pursue the refund, and, by that point, we had been sitting in the veal pen at the dealers for 3 hours, so had had enough.

This was a cash purchase, so unclear why it dragged on for so long. Once all the papers were signed, the sales guy just handed us the key fobs, and said 'Your car is parked out front. Bye', or words to that effect. I have never purchased a car and not had a chance to at least do a rudimentary check, with the dealer staff present, before driving away. My past experiences have included at least getting to look the vehicle over, and the sales person generally spends some time going over things, and answering questions.

The dealer staff was cordial. There hadn't been any unpleasantness, so it seemed a bit odd. I did gather, from comments made that they are also frustrated with a lack of transparency and communication from Ford related to online sales. I also got the worrisome sense that they haven't had much experience with BEVs, so seemed reluctant to address questions, or provide much information.

Most of this may just be location related. Kentucky is not exactly on the cutting edge of, well, anything. So a dealership that caters to buyers who prefer coal rollers, may not be attuned to a couple of old, hippy, vegans, with their solar panels, and EV. We are a little worried about any future service the car will need, so may need to find another dealer more comfortable with the MME. Hope to see some posts from any other MME owners in Kentucky who may have some recommendations.

Congratulations on your new purchase. I am sure the next few weeks will erase most of the bad taste of the ordering process.

I am sorry to hear of the sales process. No question the dealers should be better prepared for EVs. However, with Ford putting the MSRP at the invoice price of the car, telling it's dealers not to add ADM and accept X-plan pricing, and then set up this reservation model where the customer orders online and then bugs the dealer for the next 28+ weeks as to when they will be getting their new car, I can see why the dealer is not too thrilled to be selling this car.

Now, if the price of gas keeps going up and reaches over $5 per gallon as a national average, I think the EV market is going to get even crazier than it already is currently.

 

[jimmythekid]

After waiting nearly eight months, we finally picked up our 2022 Premium, ER, RW Grabber Blue beauty yesterday. Still figuring out all the features, and getting used to the car, but it is the GOAT. Well worth the wait.

The buying experience was not optimal, and Ford may need to step up their outreach/support to dealers. Whether you order online (as I did) or at a dealer, the process doesn't have to be this murky and frustrating. Inaccurate, conflicting messages from Ford, and dealers hurt the brand as well as the customer.

Despite having several conversations with the dealer staff about price protection, and sharing documentation linked from other forum members, the dealer did not honor the price protection. They would only agree to refund the $2k overcharge when/if they were reimbursed by Ford. It didn't sound like they had any plan to actually pursue the refund, and, by that point, we had been sitting in the veal pen at the dealers for 3 hours, so had had enough.

This was a cash purchase, so unclear why it dragged on for so long. Once all the papers were signed, the sales guy just handed us the key fobs, and said 'Your car is parked out front. Bye', or words to that effect. I have never purchased a car and not had a chance to at least do a rudimentary check, with the dealer staff present, before driving away. My past experiences have included at least getting to look the vehicle over, and the sales person generally spends some time going over things, and answering questions.

The dealer staff was cordial. There hadn't been any unpleasantness, so it seemed a bit odd. I did gather, from comments made that they are also frustrated with a lack of transparency and communication from Ford related to online sales. I also got the worrisome sense that they haven't had much experience with BEVs, so seemed reluctant to address questions, or provide much information.

Most of this may just be location related. Kentucky is not exactly on the cutting edge of, well, anything. So a dealership that caters to buyers who prefer coal rollers, may not be attuned to a couple of old, hippy, vegans, with their solar panels, and EV. We are a little worried about any future service the car will need, so may need to find another dealer more comfortable with the MME. Hope to see some posts from any other MME owners in Kentucky who may have some recommendations.

Sorry to hear about your experience with the dealer and price protection. It's my understanding the dealer will "automatically" receive the credit within 45 days without doing anything, per the item below. This was more or less the start of the thread where I got the more detailed info on price protection.

Just wanted to let you know in case you want to follow up in 45 days or so (and maybe threaten them with a bad review if they care about that, some dealers at least in some locations do). But I get it, sometimes it's just not worth the aggravation, and apparently they are not required to pass the rebate on to the customer. Enjoy your new MME and congratulations!

***

Hi All!

I wanted to follow up on something that I posted about price protection. I have since deleted these since I have found out the information is wrong.

I had detailed a process (from memory) that I recalled from my dealer days. This process has changed.

For retail orders placed BEFORE a price increase. Price protection is AUTOMATIC and there is nothing the dealer needs to do to get it.

For those of us who ordered before the December price increase, the dealer will automatically receive a credit in the amount of the increase as long as the unit is reported sold in the name of the person who ordered it.

In my case the increase is $2000. The MSRP went from $57140 to $59140. When the dealer reports my unit sold (to me) they will receive a $2000 credit from Ford within 45 days.

My dealer confirmed this with the Vehicle Order Processing Center (VOPC in Ford acronyms). They also confirmed with Ford that they would take $2000 off whatever applicable plan price is shown on the vehicle invoice.

What should be stressed is that Ford will pay the dealer the adjustment as long as the vehicle is reported in your name. It is not dependent on the adjustment being passed to you, so the dealer CAN use that as a defacto form of ADM.

If your dealer would like to confirm that they will receive the credit, have then contact the VOPC.

 

[PupSideDown]

Congratulations on your new purchase. I am sure the next few weeks will erase most of the bad taste of the ordering process.

I am sorry to hear of the sales process. No question the dealers should be better prepared for EVs. However, with Ford putting the MSRP at the invoice price of the car, telling it's dealers not to add ADM and accept X-plan pricing, and then set up this reservation model where the customer orders online and then bugs the dealer for the next 28+ weeks as to when they will be getting their new car, I can see why the dealer is not too thrilled to be selling this car.

Now, if the price of gas keeps going up and reaches over $5 per gallon as a national average, I think the EV market is going to get even crazier than it already is currently.

I already love this car, so I am over the ordering process I honestly think the massive investment Ford has committed to EVs, and growing public demand for them, will push the dealers and manufacturers to improve the customer interface. Clearly, the staff at the dealer were outside their comfort zone, and no one likes to be in that spot.

 

[PupSideDown]

Sorry to hear about your experience with the dealer and price protection. It's my understanding the dealer will "automatically" receive the credit within 45 days without doing anything, per the item below. This was more or less the start of the thread where I got the more detailed info on price protection.

Just wanted to let you know in case you want to follow up in 45 days or so (and maybe threaten them with a bad review if they care about that, some dealers at least in some locations do). But I get it, sometimes it's just not worth the aggravation, and apparently they are not required to pass the rebate on to the customer. Enjoy your new MME and congratulations!

***

Hi All!

I wanted to follow up on something that I posted about price protection. I have since deleted these since I have found out the information is wrong.

I had detailed a process (from memory) that I recalled from my dealer days. This process has changed.

For retail orders placed BEFORE a price increase. Price protection is AUTOMATIC and there is nothing the dealer needs to do to get it.

For those of us who ordered before the December price increase, the dealer will automatically receive a credit in the amount of the increase as long as the unit is reported sold in the name of the person who ordered it.

In my case the increase is $2000. The MSRP went from $57140 to $59140. When the dealer reports my unit sold (to me) they will receive a $2000 credit from Ford within 45 days.

My dealer confirmed this with the Vehicle Order Processing Center (VOPC in Ford acronyms). They also confirmed with Ford that they would take $2000 off whatever applicable plan price is shown on the vehicle invoice.

What should be stressed is that Ford will pay the dealer the adjustment as long as the vehicle is reported in your name. It is not dependent on the adjustment being passed to you, so the dealer CAN use that as a defacto form of ADM.

If your dealer would like to confirm that they will receive the credit, have then contact the VOPC.

Thanks. I will be pleasantly surprised if they follow through on the rebate. At this point I want to keep a positive relationship with the dealer, in hopes that any future servicing, or whatever, will go ok. They do care about the reviews, and already sent a request to do one. I'll probably just give the car a high score and leave it at that.

 

[Bigfeets]

After waiting nearly eight months, we finally picked up our 2022 Premium, ER, RW Grabber Blue beauty yesterday. Still figuring out all the features, and getting used to the car, but it is the GOAT. Well worth the wait.

The buying experience was not optimal, and Ford may need to step up their outreach/support to dealers. Whether you order online (as I did) or at a dealer, the process doesn't have to be this murky and frustrating. Inaccurate, conflicting messages from Ford, and dealers hurt the brand as well as the customer.

Despite having several conversations with the dealer staff about price protection, and sharing documentation linked from other forum members, the dealer did not honor the price protection. They would only agree to refund the $2k overcharge when/if they were reimbursed by Ford. It didn't sound like they had any plan to actually pursue the refund, and, by that point, we had been sitting in the veal pen at the dealers for 3 hours, so had had enough.

This was a cash purchase, so unclear why it dragged on for so long. Once all the papers were signed, the sales guy just handed us the key fobs, and said 'Your car is parked out front. Bye', or words to that effect. I have never purchased a car and not had a chance to at least do a rudimentary check, with the dealer staff present, before driving away. My past experiences have included at least getting to look the vehicle over, and the sales person generally spends some time going over things, and answering questions.

The dealer staff was cordial. There hadn't been any unpleasantness, so it seemed a bit odd. I did gather, from comments made that they are also frustrated with a lack of transparency and communication from Ford related to online sales. I also got the worrisome sense that they haven't had much experience with BEVs, so seemed reluctant to address questions, or provide much information.

Most of this may just be location related. Kentucky is not exactly on the cutting edge of, well, anything. So a dealership that caters to buyers who prefer coal rollers, may not be attuned to a couple of old, hippy, vegans, with their solar panels, and EV. We are a little worried about any future service the car will need, so may need to find another dealer more comfortable with the MME. Hope to see some posts from any other MME owners in Kentucky who may have some recommendations.

 

[NGE OC]

Hi 1/3 gang...just checking in and seeing how everyone is doing. Any updates or everyone is still looking at that late May Delivery Date?

i was once in the 1/3 build week, but got changed to 1/10. my deliv date is JUNE 13.

 

[devmach-e]

Hi 1/3 gang...just checking in and seeing how everyone is doing. Any updates or everyone is still looking at that late May Delivery Date?

Still on a chip hold. Still a late May delivery day. Still sad that I don't have my car.

 

[Craigeddy111]

Chip hold. June 2nd. No change.

 

[Mme4me]

Chip hold. 5/27 guesstimated delivery. With suspected GOM accuracy

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