Congrats! Hopefully your dealership experience goes good.Finally made it to the dealership. Hopefully, today is the day I pick it up. 87 days to ship
my finally arrived at the dealer today and because of recall can’t take delivery.I was signing paperwork when a stop sale recall came in. I walked away without the car. There is supposed to be a fix available in the third quarter. The dealer indicated 3rd quarter for Ford starts in July.
Omg that's horrible! Did you at least get your deposit refunded?Cross-post from reddit, tldr; my Mach-e was apparently "totaled" during shipping:
I test drove a Select AWD at Varsity Ford nearly 1 year ago and immediately walked back into the dealership and ordered a Premium ER AWD Mach-e. I will never receive this car and no one was ever going to tell me. Ghosted by Ford, ghosted by the dealer. Screw Ford, screw Varsity Ford. I have a lovely Fjord blue Volvo C40 that my partner and I absolutely love (the top critiques of this car are valid, I just don't care). Anyway, I still wish I could at least have had the chance to drive the Mach-e I dreamt about for nearly a year.
Here is my timeline:
BTW, my experience with Sesi Volvo in Ann Arbor has been excellent. Their good reputation is well earned. They were very upfront about their EV warts and deficiencies, set my expectations appropriately. When I ran into the common TCAM issue, it was fixed in less than a week (it was still drivable, so only needed a loaner for a day) and the car has been perfect ever since. Can't recommend them highly enough.
- Ordered 07/29/2022 at the dealer and received the email confirmation same day (no money down required)
- Order updated 10/01/2021 for the 21->22 model year conversion
- Order (re)confirmed 10/21/2021
- 11/04/2021 got the scheduled for production email: week of January 10, 2022
- 12/23/2021 got the production date changed email: week of January 24, 2022
- 01/29/2022 got the "built" email with estimated dealer deliver Feb 15-21
- 02/05/2022 got the "shipped" email with estimated dealer delivery Feb 19-25
- 02/21/2022 got the "shipment updated" email to March 11-17. This was my last communication from Ford.
- Called the sales guy (Bill, nice guy) a couple times in March, a couple times in April, a couple times in May, last time I think in June I left a message that was not returned. Bill never had any information that was as good as what I could get by the various hacks documented here.
- Chatted with Ford a couple of times, called a couple of times. Similar lack of information.
- 06/03/2022 called Ford again and was more persistent. Got sent to marketing and they told me the vehicle was damaged beyond repair during shipping. That status had been entered in its record in APRIL. The rep basically told me the issue had nothing to do with Ford, I needed to speak to my dealer for any resolution. My sales guy has not returned my message and no update since. I'm irritated but only just enough to write this post, not enough to harass them any further.
Now I have this off my chest. Thanks for listening if you made it this far into my self-pity post.