$15000 mark up..help!!!

[mkhuffman]

Regarding the top picture... Today, my dealer said they would not honor my signed copy because pricing changed since it was put in and Ford would not consider price protection. This is an Escape Plug-in and not a Mach-E but it still does not sound right. Why provide my ID and a signature on the page if it was just for an order that was not fixed at a price. They used the "this is not an invoice" as a reason to why the price isn't protected. Shady.

This is wrong and I think they are breaking a contract with you. This should be escalated to the owner of the dealership and then to Ford if not resolved. Ford should help you with this since you have a signed agreement. Others have been successful when Ford got involved and there was a signed agreement.

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[Mach-Tony]

This is wrong and I think they are breaking a contract with you. This should be escalated to the owner of the dealership and then to Ford if not resolved. Ford should help you with this since you have a signed agreement. Others have been successful when Ford got involved and there was a signed agreement.

Thanks! They claim they are asking the "Zone Manager" but let's be honest - they either give me a discount or sell it at a $5k markup. I doubt it will go in my favor lol

 

[DevSecOps]

Who knows if the OP is a troll or not, but for anyone facing ADM on these cars there are plenty of people, myself included who have wiped out all ADM when purchasing.

In my case it was because I contacted someone very high up at corporate who happens to be family. Others here have reached out to other various organizations and had success. Here's one such story and there's many more throughout the forum if you dig enough.

The moral of this is that even without a signature there's law regarding "acceptance and consideration". Consideration is when you leave a deposit. Therefore, I would assume that a court would find that both parties have accepted that offer, consideration was provided in the form of a deposit which in turn makes it binding. So placing an online order with a deposit is an acceptance of an "offer" by both parties and consideration by the buyer.

Those who have pushed the "acceptance and consideration" issue with dealers have been able to get them to cave under legal pressure.

Educate yourself on "acceptance and consideration" law through Google and realize that this is what most all major corporations rely upon when placing non-physical (no signature) orders.

 

[ponEpwr]

Who knows if the OP is a troll or not, but for anyone facing ADM on these cars there are plenty of people, myself included who have wiped out all ADM when purchasing.

In my case it was because I contacted someone very high up at corporate who happens to be family. Others here have reached out to other various organizations and had success. Here's one such story and there's many more throughout the forum if you dig enough.

The moral of this is that even without a signature there's law regarding "acceptance and consideration". Consideration is when you leave a deposit. Therefore, I would assume that a court would find that both parties have accepted that offer, consideration was provided in the form of a deposit which in turn makes it binding. So placing an online order with a deposit is an acceptance of an "offer" by both parties and consideration by the buyer.

Those who have pushed the "acceptance and consideration" issue with dealers have been able to get them to cave under legal pressure.

Funny story, my dealer pushed back on the price protection. After acknowledging it over the phone they told me I wasn't eligible in person when it came time to sign the paper work. This immediately set me off so I questioned the finance person making the call. What I got out of them was that they didn't understand the price protection but werent going to budge an inch in it. So I went a different direction and showed the sales agreement. They tried to say that's an order agteement and it wasn't a contract. I then showed them the signed order agreement. The first agreement I showed had sales tax and final out the door cost. I've never seen an order agreement with sales tax on it. Anyway they flat out told me they were not going to honor the order agreement and wouldn't acknowledge sales agreement as a sales agreement. I was baffled. Anyway, I just chalked it up to the financial person in over their head and talking out of their ass. It all got sorted out the following day. However, I'm 100% confident it would have been sorted out when/if escalated.

 

[mkhuffman]

Who knows if the OP is a troll or not, but for anyone facing ADM on these cars there are plenty of people, myself included who have wiped out all ADM when purchasing.

In my case it was because I contacted someone very high up at corporate who happens to be family. Others here have reached out to other various organizations and had success. Here's one such story and there's many more throughout the forum if you dig enough.

The moral of this is that even without a signature there's law regarding "acceptance and consideration". Consideration is when you leave a deposit. Therefore, I would assume that a court would find that both parties have accepted that offer, consideration was provided in the form of a deposit which in turn makes it binding. So placing an online order with a deposit is an acceptance of an "offer" by both parties and consideration by the buyer.

Those who have pushed the "acceptance and consideration" issue with dealers have been able to get them to cave under legal pressure.

Educate yourself on "acceptance and consideration" law through Google and realize that this is what most all major corporations rely upon when placing non-physical (no signature) orders.

Good advice. Also search "contract law", because that what is happening when you make an agreement with a dealer.

A contract is comprised of three parts: offer, acceptance and consideration. The dealer offers to sell you a car for a certain price, you accept it and then you give them $500 which is "consideration". If it is verbal, it will be the buyer's word vs. the seller's word. A court could rule in your favor, but who wants to go to court?

I wish Ford made the process more clear when people went on-line to submit an order request. The on-line process only starts the negotiations with the dealer, it doesn't specify the "out the door" price. Dealers love to add stuff, but that should be negotiated at the beginning when the buyer has all the leverage.

 

[yngwenli]

Even if us buyers should do some research and ideally, get a signed sales order from the dealership, I wonder what can be done if you are in a market where they won't do this? Hawaii comes to mind with 3 dealerships on Oahu.

You're now stuck at the whim of whatever ADM they choose since I hear none of them will sign anything. I think a buyer here recorded them and did all that stuff secretly, but that's just annoying hoops to have to jump through.

Bottom line is the process is not ideal yet. I suppose with an ADM, maybe if they raise the price enough like Tesla, maybe someone's 2021 $10k ADM is the 2023 MSRP.

I would like OP to chime in again, but maybe it's a Tesla fan-boi trying to spew how bad Ford is when none of this is even true.

 

[DennisD]

A big difference is you have a purchase agreement with Best Buy to purchase the TV for an agreed price. When you submit the order request through the Ford web site you are not establishing a purchase agreement with the dealer.

If you get a purchase agreement with the dealer and then the dealership tries to add ADM, then you have the same situation as with the TV from Best Buy. The OP didn't do that so your analogy isn't relevant.

Many people assume that when you go to a Ford Website and get delivery for said vehicle at a Ford Dealership, you should be able to purchase the vehicle for what it is listed for when ordered. Period.

On the order form, it lists all of the options and it adds on many extras. One would assume that this is what you will be paying when picking it up.

I realize that the Dealerships and Ford Motor Company are two separate entities in this particular sale, but that is not what the vast majority realize until it is too late. Now if you were ordering a Tesla from a "Ford" Dealership, I can see where people may look a little closer to the detail of the "contract" that wasn't signed in this instance.

While I totally see that there is not legal standing here, I cannot see for the life of me why Ford would allow this practice that is perceived by many as unfair, to exist.

Fortunately, when I went to order my car I had a signed agreement with Baxter that is indeed binding but I didn't realize that they could have charged more if I had not have had a purchase agreement. I remember when a handshake was good enough. Those days are gone along with the decent Dealerships IMO.

Ford set this up to be confusing and the Dealerships took full advantage and it sucks for those that find out too late.

Even though it is legal for them to do, I refuse to even give a hint of defense for their ill thought out plan for basically ripping the vulnerable people off.

 

[Buzz]

Hopefully Ford follows Teslas lead and dumps the dealerships soon. They’re not good for much except allowing us a place to test drive. Otherwise, a unjustifiable cost to FMC>Us. More focus on service stations, less on dealerships in my opinion. Dealerships are a thing of the past.

 

[shelnian]

This experience doesn't seem to match what they advertise online https://www.ford.com/buy/

 

[Chuck]

You get charged when it ships. But thanks for defending sketchy salesmen.

Why would you leap to the conclusion that I defended the sketchy salesmen. All I did was debunk a poor analogy.

 

[Mach-Tony]

I asked my dealer if they could sign a sales agreement with the pricing I will pay, since there is a VIN and invoice now. They said that California is a one contract state and could not do more than one sales agreement (assuming the finance rates and all of that would be on the first). I imagine if it was a cash sale, that could be possible. I was just looking for something from them that was signed with the final invoice pricing so I don't have to deal with this stuff again...

 

[Fsisung]

My dealership, Fox Ford of Grand Rapids, did the opposite of ADM! Not only did they honor the price protection, they also gave me a $500 discount for the “wait and confusion” on my part.
When the car came in, the windshield had a tiny bubble in it. They replaced that too!
My salesman explained that Ford offers no incentive for dealerships to sell the MME: Only $2K per car. That amounts to a $500.00 commission for the salesperson. So he basically gave me his commission for my wait and confusion.
There are a few good ones left!

 

[Chuck]

When you place an order for a new car on the Ford site you're actually placing it with the dealer. I suspect that most people choose a dealer near them without even knowing anyone at the dealer. You're buying something well north of $50,000 without ever meeting the seller. That's craziness right there.

BEFORE you place the order go into the Ford dealership and create a relationship. Get them to agree on selling at MSRP and get it in writing. If they won't do that then move on to another dealer.

Why anyone would just order online and hope for the best is beyond my comprehension.

 

[Jimrpa]

My dealer REQUIRES a SIGNED (by the purchaser and dealership) order form, that clearly shows the purchase price of the vehicle, along with ESTIMATED taxes, fees, and any dealer-added options or accessories. That way, the only “disputes” could be about the amounts of the “estimated” items (taxes, fees, and some small noise).
I always thought that was standard practice.

 

[Jimrpa]

Even if us buyers should do some research and ideally, get a signed sales order from the dealership, I wonder what can be done if you are in a market where they won't do this? Hawaii comes to mind with 3 dealerships on Oahu.

You're now stuck at the whim of whatever ADM they choose since I hear none of them will sign anything. I think a buyer here recorded them and did all that stuff secretly, but that's just annoying hoops to have to jump through.

Bottom line is the process is not ideal yet. I suppose with an ADM, maybe if they raise the price enough like Tesla, maybe someone's 2021 $10k ADM is the 2023 MSRP.

I would like OP to chime in again, but maybe it's a Tesla fan-boi trying to spew how bad Ford is when none of this is even true.

Paging @Kamuelaflyer ?

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