22 MME GT Base in shop less than 1 month in

[Norrin Radd]

Hi everyone! Hoping for some help and/or visibility to Ford or anyone that might be able to help. We recently picked up a 22 MME GT (base) less than a month ago, after waiting for the last recall fix. The recall was announced the day before we were originally supposed to take delivery, lol. The purchase part was actually very pleasant with the original dealership, as they offered to deliver the car to us an hour and a half away without a fee. They even brought down a Lightning Platinum for us to test drive, since they knew we had a reservation in for one. Less than a month in with the MME, on a morning commute to the city, I received a "Service Vehicle Soon" light on the dash. The app showed 2 errors, but the vehicle was still drivable in I guess what is referred to as "turtle mode". The errors in the app are:

Powertrain Malfunction / Reduced Power
High-Voltage Battery Warning

I took it into a different Ford dealership than the one we bought it from, since the original dealership was 1.5 hours away, and had no loaners (didn't want to make the wife drive that far to pick me up). The shop texted me today and I talked to them on the phone. They said it needs a "junction box", which I guess is an entirely new battery. Turns out they're backordered, of course, and the last one they had in the shop was in there for 3 months.

Any advice/tips would be extremely helpful, as I am pretty soured by this already and thinking twice about my Lightning reservation.

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[RickMachE]

No, the junction box is not the battery. The HVBJB is a part that has had some issues, and the software in your vehicle allowed you to drive it to the dealership.

You should call Ford immediately and ask for the BEV (Battery Electric Vehicle) team. They will open a case, and work with the dealership to expedite the process. The part is widely available, and you should have your car back quickly. They will ensure that the dealership is ordering the newest part, not the old one that is no longer available (and refers them to the new part).

 

[BigMach-E]

Advice:. Call around to other dealerships. This is not a whole new battery, it's a smallish but important part. It does require them to drop the battery to get at it though. Ask the dealerships about availability of the HVJB, there should be tons around at this point. Ask if they are EV certified. Ask if they have done this job before. Ask if they have the battery scissor lift. Don't give up on Ford. Call the Customer Service line, get in touch with the BEV team and open a case.

 

[HuntingPudel]

Ouch. When was the production date for your car? Cars that started production after May 25 should have the new design HVBJB and be less subject to this problem. Older cars have the older design and are more subject to the problem.

 

[Ford Motor Company]

Hi everyone! Hoping for some help and/or visibility to Ford or anyone that might be able to help. We recently picked up a 22 MME GT (base) less than a month ago, after waiting for the last recall fix. The recall was announced the day before we were originally supposed to take delivery, lol. The purchase part was actually very pleasant with the original dealership, as they offered to deliver the car to us an hour and a half away without a fee. They even brought down a Lightning Platinum for us to test drive, since they knew we had a reservation in for one. Less than a month in with the MME, on a morning commute to the city, I received a "Service Vehicle Soon" light on the dash. The app showed 2 errors, but the vehicle was still drivable in I guess what is referred to as "turtle mode". The errors in the app are:

Powertrain Malfunction / Reduced Power
High-Voltage Battery Warning

I took it into a different Ford dealership than the one we bought it from, since the original dealership was 1.5 hours away, and had no loaners (didn't want to make the wife drive that far to pick me up). The shop texted me today and I talked to them on the phone. They said it needs a "junction box", which I guess is an entirely new battery. Turns out they're backordered, of course, and the last one they had in the shop was in there for 3 months.

Any advice/tips would be extremely helpful, as I am pretty soured by this already and thinking twice about my Lightning reservation.

Good afternoon! Please send us a private message with your vin and Ford dealership information. I would like to look into your Mach E's warning concerns on my end.

 

[Norrin Radd]

No, the junction box is not the battery. The HVBJB is a part that has had some issues, and the software in your vehicle allowed you to drive it to the dealership.

You should call Ford immediately and ask for the BEV (Battery Electric Vehicle) team. They will open a case, and work with the dealership to expedite the process. The part is widely available, and you should have your car back quickly. They will ensure that the dealership is ordering the newest part, not the old one that is no longer available (and refers them to the new part).

Thanks, will be calling the dealership and Ford BEV team after work. Ford did reply to this thread and asked me to reach out to them directly, which I did. Appreciate the insight!

 

[Norrin Radd]

Ouch. When was the production date for your car? Cars that started production after May 25 should have the new design HVBJB and be less subject to this problem. Older cars have the older design and are more subject to the problem.

I should've looked at that before sending it into the shop. I have the window sticker page up in my browser, but it's not on there. I believe it was before 5/25, as it was a customer cancel purchase from a dealership. It must've been on the lot for a week or 2 when we saw it in the beginning of June.

 

[Norrin Radd]

Advice:. Call around to other dealerships. This is not a whole new battery, it's a smallish but important part. It does require them to drop the battery to get at it though. Ask the dealerships about availability of the HVJB, there should be tons around at this point. Ask if they are EV certified. Ask if they have done this job before. Ask if they have the battery scissor lift. Don't give up on Ford. Call the Customer Service line, get in touch with the BEV team and open a case.

I'll have them double check the availability, but they said the last car that had this issue was in the shop from May to August. Glad to hear it's a new part that's more readily available (hopefully). The dealership does have a MME Certified tech or 2 there, so that gives me some relief in them knowing how to fix it. Just worried they're trying to order the wrong part now. Looping in Ford and the BEV team, from feedback from some of the other awesome members here.

 

[chrisGT]

Ouch. When was the production date for your car? Cars that started production after May 25 should have the new design HVBJB and be less subject to this problem. Older cars have the older design and are more subject to the problem.

By the OP it sounds like his car was part of the recall stop sale, so it did not have the recall sw when it arrived at the dealer and probably it didn't have the new part either given the speculation that sw was installed in new cars after May 25.

 

[Norrin Radd]

By the OP it sounds like his car was part of the recall stop sale, so it did not have the recall sw when it arrived at the dealer and probably it didn't have the new part either given the speculation that sw was installed in new cars after May 25.

That is correct. The dealership did a stop delivery until the sw update was performed. They didn't do a final sale until we were happy with the recall resolution, but kept it on hold for us, so kudos to them.

From the shop, the build date was 1/17/22 and the release date (?) was 3/19/22.

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