Car Profile Issues

[OON7]

I had it happen once and rebooted sync while driving and it hasn't come back. Not sure how smart the while driving part was but hey, it worked!

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[SnBGC]

I had this issue right after one of the recent updates, but it went away pretty quickly and has not recurred. The different behavior is strange.

No two cars are the same. We have 3 of these things and they each have different quirks. So far my car is in the lead.

 

[SnBGC]

I had it happen once and rebooted sync while driving and it hasn't come back. Not sure how smart the while driving part was but hey, it worked!

The majority of my Sync reboots happen while driving. I don't have time to park and wait. Places to go, people to see.

 

[SnBGC]

The Sync reboot is likely helping. That’s what I’ve had to do to be able select my profile again after it gets stuck on Guest.

You are correct.
I decided not to hard reboot the Sync system this morning to see how my day would go. My profile loaded normally on my first three drives. On the 4th drive, the guest profile loaded. So, I still have the issue apparently.

 

[Av8tor]

You are correct.
I decided not to hard reboot the Sync system this morning to see how my day would go. My profile loaded normally on my first three drives. On the 4th drive, the guest profile loaded. So, I still have the issue apparently.

Me too, I know right away when it's dark out, because the ambient lighting is purple instead of blue or orange for my last setting. During the day, I don't catch it right away and am already driving when I notice it.

 

[CarDreams]

It happened three times yesterday. It was highly annoying. I had to delete the other fake profiles I created and create new profiles each time to switch. I didn't notice the first time and of course, my car kept rolling because it was in the guest profile and not in the profile I expected it to be in. Good thing I caught it before hitting the car in front of me.

@Ford Motor Company This is a software bug.

 

[Ford Motor Company]

It happened three times yesterday. It was highly annoying. I had to delete the other fake profiles I created and create new profiles each time to switch. I didn't notice the first time and of course, my car kept rolling because it was in the guest profile and not in the profile I expected it to be in. Good thing I caught it before hitting the car in front of me.

@Ford Motor Company This is a software bug.

Hey! If you send over a DM with your VIN and Ford Dealer info, I can look into your concerns on my end.

 

[Sneezy]

I have had this as well. Add into that the profile options partially get overwritten.
Ford's programmers suck. Mines now charging to 100% instead of 90 like it's programmed for.

 

[CarDreams]

Clicking the "open doors" button on the keyfob defaults it to my profile 100% of the time, prior to entering the car. This has been my workaround until the release an update that patches the problem.

 

[New2EV]

I love this forum. I was frustrated that the car wouldn't load my profile. Tried everything I could think of. A quick search on here and now I realize my misery has company. I don't feel so bad now.

 

[mkhuffman]

It seems to be worse when I carry a fob instead of just using PaaK. Has anyone else noticed that? I wonder if there is some conflict between my PaaK and the fob that is causing the car to get confused regarding the profile. It shouldn't, because both my fob and phone are registered to the same profile, but who knows. I just notice it is much worse when I carry my fob.

 

[generaltso]

Hey! If you send over a DM with your VIN and Ford Dealer info, I can look into your concerns on my end.

Collecting individual VINs isn’t going to help. Instead, can you check with the right department at Ford and confirm that they know about this bug and are working on a fix? We’ll wait here for you to get back to us. Thanks.

 

[CarDreams]

Collecting individual VINs isn’t going to help. Instead, can you check with the right department at Ford and confirm that they know about this bug and are working on a fix? We’ll wait here for you to get back to us. Thanks.

Yeah, I didn't even respond to that automated response.

 

[Gimme_my_MME]

Collecting individual VINs isn’t going to help. Instead, can you check with the right department at Ford and confirm that they know about this bug and are working on a fix? We’ll wait here for you to get back to us. Thanks.

The bug is known about and a fix is in place for future OTA's and a fix for the current issue is in progress

 

[generaltso]

The bug is known about and a fix is in place for future OTA's and a fix for the current issue is in progress

Thank you! This is the type of confirmation I was looking for.

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