Dealer is taking weeks to get recall updates accomplished.

[DMWARD]

We took our Mach E to the dealer on June 20. They still have it.
There apparently is a failure loading one of the software modules.
Each download takes several hours.

The service adviser told us that the module update has failed 8 times, because of some piece of firmware (box).
Ford will not provide a replacement until the update fails 16 times.

This all seems really weird to me.

Has anyone else had this experience?

Car was working perfectly before we took it into the dealer for the recall upgrade.
It took the deal until Friday to come up with a loaner vehicle even though Ford says one will be provided in the recall notice.

Not the best PR messaging to have flying around the internet.

Dealer claims to have done other upgrades without a problem.
Not sure how much of this is dealer incompetence and how much is Ford incompetence.

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[SnBGC]

There are many experiences like you describe. Some cars won't take the software updates. Sounds like there are a dozen or more reasons but the results are about the same.

My car is one of the affected vehicles as well. The dealer attempted some updates in April that failed and then the OTAs all loaded in May and some things are not functioning correctly (PaaK and Lane Centering) or at all (BlueCruise).

FYI.....it could be several weeks to several months before they figure out how to install the software in your car.

 

[DMWARD]

They finally came up with a loaner. A new Bronco, so life is good. They certainly won't get it back till they can confirm the Mach E is all up to date and functioning as expected. LoL

The Service Advisor said that the problem with updating the software had to do with a hardware component. It apparently costs $2000 so Ford is demanding 16 failed attempts before the send the part.

Not at all sure how confident I'll be if it uploads successfully on the 15th try.

 

[SnBGC]

They finally came up with a loaner. A new Bronco, so life is good. They certainly won't get it back till they can confirm the Mach E is all up to date and functioning as expected. LoL

The Service Advisor said that the problem with updating the software had to do with a hardware component. It apparently costs $2000 so Ford is demanding 16 failed attempts before the send the part.

Not at all sure how confident I'll be if it uploads successfully on the 15th try.

Such a mess!
It isn't hardware and Ford knows it. That is why they won't approve the replacement part. The hardware worked fine when you dropped off the car. What changed? The software.

You stand a better chance of connecting with one of the users on here with an FDRS license and the experience to trouble shoot the process and let them give it a try.

Unless you are fine doing without your car until they figure it out. Whichever works better for you. Good luck.

 

[DYohn]

The dealer had my car for over 4 weeks to accomplish the glass recall work and updates.

 

[DMWARD]

That was also a long time. Fortunately my wife — It's her Mach E — was out of the country for about 20 days and they were able to get it finished the day before she got home. I took in in the day after she left. LoL

Until she fell in love with the Mach E and decided to get one, she has been an Audi driver for nearly 20 years. One thing for sure. Ford dealer service departments are not close to the standard of the Audi dealer we used.

 

[Fixbear]

The car is very fussy over the power supply and how it is attached for longer upgrades. And if they are using their normal floor charger, the clamps may be worn and causing a problem.

 

[TOBG]

There are many experiences like you describe. Some cars won't take the software updates. Sounds like there are a dozen or more reasons but the results are about the same.

My car is one of the affected vehicles as well. The dealer attempted some updates in April that failed and then the OTAs all loaded in May and some things are not functioning correctly (PaaK and Lane Centering) or at all (BlueCruise).

FYI.....it could be several weeks to several months before they figure out how to install the software in your car.

I had to switch dealers to get 22B08 applied to get my car unstuck from 1.7.1. My old dealer whined every time I wanted an update complaining about the time it took to do an update. I hope they work it out for you. It gets exasperating at timez

 

[Carsinmyblood]

They finally came up with a loaner. A new Bronco, so life is good. They certainly won't get it back till they can confirm the Mach E is all up to date and functioning as expected. LoL

The Service Advisor said that the problem with updating the software had to do with a hardware component. It apparently costs $2000 so Ford is demanding 16 failed attempts before the send the part.

Not at all sure how confident I'll be if it uploads successfully on the 15th try.

Ford can see each attempt, so they aren't going to fudge it.

 

[DMWARD]

The car is very fussy over the power supply and how it is attached for longer upgrades. And if they are using their normal floor charger, the clamps may be worn and causing a problem.

One would expect that this sort of thing would be well documented by Ford for the dealer personnel.

Based on my experience as an Authorized Inspector for the FAA, if aircraft maintenance facilities exhibited the level of competence that appears to be the situation with the Mach E based on the forum posts. There would be about 3 planes available in the US fleet to carry passengers. LoL

 

[DMWARD]

Ford can see each attempt, so they aren't going to fudge it.

If Ford can see each attempt one would think they can also see why it Ab Ends and offers a solution before the count reaches anything near 16.

 

[JohnFoxeSheets]

We took our Mach E to the dealer on June 20. They still have it.
There apparently is a failure loading one of the software modules.
Each download takes several hours.

The service adviser told us that the module update has failed 8 times, because of some piece of firmware (box).
Ford will not provide a replacement until the update fails 16 times.

This all seems really weird to me.

Has anyone else had this experience?

Car was working perfectly before we took it into the dealer for the recall upgrade.
It took the deal until Friday to come up with a loaner vehicle even though Ford says one will be provided in the recall notice.

Not the best PR messaging to have flying around the internet.

Dealer claims to have done other upgrades without a problem.
Not sure how much of this is dealer incompetence and how much is Ford incompetence.

Bummer about the long time to update your car. But which recall are you referring to? I ask because the updates for the HVBJB recall (22S41) weren't announced until June 28. Also, that recall is supposed to only take 0.6 hours (36 minutes), so even if it fails repeatedly, it should not take several hours for each download.

 

[DMWARD]

Bummer about the long time to update your car. But which recall are you referring to? I ask because the updates for the HVBJB recall (22S41) weren't announced until June 28. Also, that recall is supposed to only take 0.6 hours (36 minutes), so even if it fails repeatedly, it should not take several hours for each download.

There are two recalls one for several software fixes and one for Blue Cruise. (I guess technically, that's not an update. The problem is apparently with one of the functional software modules and some piece of hardware with which it interacts. That's why the 16 tries before they will replace the hardware.

I am reluctant to suggest they also do the latest recall. But then again, why not get it all done at once, while we have a loaner. Those seem to be in limited supply.

 

[DMWARD]

There are two recalls one for several software fixes and one for Blue Cruise. (I guess technically, that's not a recall.) The problem is apparently with one of the functional software modules and some piece of hardware with which it interacts. That's why the 16 tries before they will replace the hardware.

I am reluctant to suggest they also do the latest recall. But then again, why not get it all done at once, while we have a loaner. Those seem to be in limited supply.

 

[Fixbear]

One would expect that this sort of thing would be well documented by Ford for the dealer personnel.

Based on my experience as an Authorized Inspector for the FAA, if aircraft maintenance facilities exhibited the level of competence that appears to be the situation with the Mach E based on the forum posts. There would be about 3 planes available in the US fleet to carry passengers. LoL

Yes, but the actual tech doing the work has to read it. Many do not. Or half read it. Some service managers just don't allow the time. The problem is with piece-work. Nice for the dealer, sucks for the mechanic.

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