DISCHARGED at charger

[Jank]

Hi there. This doesn't sound like an experience we want you to have with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you with this fault warning concern on my end.

Thank you I sent info.

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[Hibtone]

What kind of fast charger was she at? EvNoGo? Discharge Point? De-electrify America?

 

[Jank]

Hi there. This doesn't sound like an experience we want you to have with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you with this fault warning concern on my end.

So far FORD has been such a disappointment on this. They have sent me messages and put me in touch with social media people. It is laughable. I have 2 e-transits ordered and a Lightning reservation. What a mess. Still laughing that they wanted to give me a jump for my discharged battery. Oh well...

 

[SnBGC]

So far FORD has been such a disappointment on this. They have sent me messages and put me in touch with social media people. It is laughable. I have 2 e-transits ordered and a Lightning reservation. What a mess. Still laughing that they wanted to give me a jump for my discharged battery. Oh well...

I have to agree.
The feigned concern coming from the manufacturer (or agents) is insulting at times.
I cancelled my Lightning reservation and got my small deposit back while I still can.
The eTransit that I ordered came in but they didn't honor my FIN plan so I passed on it.
Currently looking at other manufacturers for my van and truck needs. I know I will have to wait but at least I now feel like the price is less dynamic and the timelines are more dependable. Not sure what will happen of course.....it's a roll of the dice either way I guess.

To me it sounds like your car has a very serious fault. I hope it's not dangerous for the techs when they start to dig into it. With luck, your HVB will be totally discharged by the time it gets to the dealership and that will be a much safer situation for the techs.

 

[Jank]

Thank you I sent info.

Support contacted me again wanted me to regurgitate all the information they already know that provided them my VIN number as well as my Ford pass in my phone number It's amazing that social media is the place this has to be arbitrated for ANY level of support.

 

[Jank]

What kind of fast charger was she at? EvNoGo? Discharge Point? De-electrify America?

EvGo

 

[2021-MMEx-RT1]

I hope it was an honorable discharge...

/otherwise no veteran status for your service!

 

[Jank]

I hope it was an honorable discharge...

/otherwise no veteran status for your service!

It was very honorable

Took tons of credibility
hours out of the day
$150 tow a
20% reduction in the charge
Several Uber rides

Then a fee to recharge the vehicle so far.

Total cost
Priceless...

 

[Jank]

Just noticed the logs and the notifications of the repeat failures are now missing from fordpass. Guess I may need to rely on my screenshots. Now does not include all the events.

 

[Mach1E]

Support contacted me again wanted me to regurgitate all the information they already know that provided them my VIN number as well as my Ford pass in my phone number It's amazing that social media is the place this has to be arbitrated for ANY level of support.

I understand that you’re frustrated because something went wrong.

That said, what are you expecting Ford to do?

You NEED to take the car to the dealer service center for diagnostics and possible repair.

That’s Step 1. Can’t move to step 2 (solution) until you do step 1.

Ford customer service on the forum has 1 job- get you to step 1 quickly and smoothly.

They can’t do anything until they figure out the problem. And the problem may or may not be a car problem.

I see 3 potential problems-
1. Car is broken
2. Charger was broken
3. User error

Ford can only fix #1 and it starts with step 1- a trip to the dealer.

 

[alexgorod]

3. User error

What user error could cause battery discharge?

 

[Jank]

I understand that you’re frustrated because something went wrong.

That said, what are you expecting Ford to do?

You NEED to take the car to the dealer service center for diagnostics and possible repair.

That’s Step 1. Can’t move to step 2 (solution) until you do step 1.

Ford customer service on the forum has 1 job- get you to step 1 quickly and smoothly.

They can’t do anything until they figure out the problem. And the problem may or may not be a car problem.

I see 3 potential problems-
1. Car is broken
2. Charger was broken
3. User error

Ford can only fix #1 and it starts with step 1- a trip to the dealer.

The driver's on a business trip on the way back

Provide some level of reasonable support by phone not just respond to third-party forums like this

When you can't even call the Ford dealer during business hours for support locally and have them answer the phone makes it difficult.

Having Ford roadside assistance only being able to drive you to a closed floor dealership versus taking you to a charging station.

Not erase my logs in FordPass

I fully expect that it will need service and I actually think it was likely a problem with the charger but with no customer service it is often something it has to be forensically figured out.

All of these are learnings for all of us. I recognize that I'm a beta guinea pig with a product that very few people have been trained on. Ford's transparency has not been adding to any level of credibility despite the fact that I love the vehicle.

Other times when I've tried to get the vehicle in for service it is between 3 weeks and 6 weeks. I will work to arrange service when the vehicle was returned but is actively in use and there is not a substitute.

 

[generaltso]

Having Ford roadside assistance only being able to drive you to a closed floor dealership versus taking you to a charging station.

Why couldn’t they tow the car to a charger? Were there none within the 35 mile limit?

 

[Jank]

Why couldn’t they tow the car to a charger? Were there none within the 35 mile limit?

Ford roadside assistance did tow it to the closest reliable fast charger but that's not included so they charged $150 for it The assistance is only available to tell you to a dealer recording to what my wife was told

 

[generaltso]

Ford roadside assistance did tow it to the closest reliable fast charger but that's not included so they charged $150 for it The assistance is only available to tell you to a dealer recording to what my wife was told

That’s incorrect. And you should be able to get the $150 reimbursed since you didn’t know.

https://www.ford.com/support/how-to...electric-vehicle-battery-roadside-assistance/

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