Ford Pass/Modem issues

[Trojanrobmc]

Thanks in advance for reading this, and hopefully someone can help me.

About a week ago, I noticed that Ford Pass was no longer communicating with my vehicle. Well, not entirely. The Climate/Lock/Unlock/Start Charging/etc buttons would not work, although the car was still communicating information about battery charge levels. So I decided to reset the Ford Pass app by uninstalling it, and reinstalling it on my phone... and now it won't even connect. So I have nothing.

Another thing I've noticed is that the traffic info (red/orange/yellow) that typically shows up on busy freeways and streets in the navigation app is not showing up at all. No live traffic info. This makes me think there's some problem with the modem, although I'm not sure.

I took it to the dealer, and at first they said everything was working normally. But then I demonstrated how the app wouldn't connect (the tech even tried to get his own phone to connect and it wouldn't work), and they agreed there was a problem. They're going to get the info to someone at Ford Tech, and hopefully reply soon.

In the meantime, I've read lots of information on the forums. I've disconnected fuses 11, 18/19 and 20/21... to no avail. (BTW, after one of these fuse resets, I now have the "stop safely" warning appearing on the dash. Not sure what that's about; hopefully it goes away) I've reset the Ford Pass Connect and even done a factory reset. Sirius XM still works, as does Blue Cruise.

Any thoughts/suggestions?

Sponsored

 

[Maquis]

Check that the vehicle communication settings are turned on.

 

[Dysan911]

Yeah under settings / Connectivity at the top there should be a Toggle "Connected Vehicle Features" aka telematics. Make sure that is toggled on.

If all else fails disconnect the 12v for about 10mins. You can access the negative side of the battery by opening the frunk and popping out that vented panel across the top near the bottom of the windshield. It just snaps in and out.

 

[Jerrytball]

Yeah under settings / Connectivity at the top there should be a Toggle "Connected Vehicle Features" aka telematics. Make sure that is toggled on.

If all else fails disconnect the 12v for about 10mins. You can access the negative side of the battery by opening the frunk and popping out that vented panel across the top near the bottom of the windshield. It just snaps in and out.

If you don’t feel like pulling the negative cable off the battery you can do like I did when I had this issue. You can just open up the fuse panel on the passenger foot well and pull out the 19 and the 11 fuse.

 

[rugedraw]

@Trojanrobmc VIN? PM is fine.

 

[Trojanrobmc]

Thanks for the replies.

I've already tried pulling both fuse 11 and 19 and left untouched for 30 minutes; no dice. I'm wondering if leaving them out for even longer might help? Doesn't make sense to me, but you never know.

Vehicle communication settings are indeed turned on. The TCU modem must be making SOME communication though, because if I switch vehicle communication settings OFF, I'm instantly delivered an email alerting me to the change.

We'll see what the dealer says.

 

[rugedraw]

Your modem shows as not authorized. You have an OTA sitting in your queue now that was sent early this morning, but your car is not pinging back the mothership to accept it. Because of this, I am unable to pull any codes your car is reporting.

About a week ago, you got GWM update ECG-24.2.4.9 sent to you. I can't say for sure that somehow this update messed up your connectivity, but the timing lines up. The update in your queue now is ECG-24.2.4.9.1.

 

[Trojanrobmc]

Your modem shows as not authorized. You have an OTA sitting in your queue now that was sent early this morning, but your car is not pinging back the mothership to accept it. Because of this, I am unable to pull any codes your car is reporting.

About a week ago, you got GWM update ECG-24.2.4.9 sent to you. I can't say for sure that somehow this update messed up your connectivity, but the timing lines up. The update in your queue now is ECG-24.2.4.9.1.

Last night at midnight there were no updates; but now I see this one this morning. I'm downloading it now, install it, and we'll see if it helps.

 

[rugedraw]

Yea, it shows the file is download and ready to install, yet your modem is still unauthorized and I can't pull connected data. Are you on wifi?

 

[Trojanrobmc]

Yea, it shows the file is download and ready to install, yet your modem is still unauthorized and I can't pull connected data. Are you on wifi?

Yes, I’m on WiFi. That’s the only way it can find updates. According to my car, it says it’s still downloading and not ready for installation yet.

 

[Jerrytball]

Yes, I’m on WiFi. That’s the only way it can find updates. According to my car, it says it’s still downloading and not ready for installation yet.

If it’s under warranty, take it to the Ford dealer and let them do the diagnostics. I took mine. They gave me a Rent-A-Car for 10 days free I had to pay for seven extra but Ford reimbursed me for that. Ended up I had a bad RFA module And now I’m finally starting to get updates and as Javier said mine was not phoning Home to the mothership either so you might wanna have that checked out. Although the RFA may not have anything to do with the modem when they replaced mine, I started working all the sudden .

 

[Trojanrobmc]

Yea, it shows the file is download and ready to install, yet your modem is still unauthorized and I can't pull connected data. Are you on wifi?

So… as I’m sitting in the car waiting for the update to download (which hasn’t happened yet), I finally was able to connect FordPass! And traffic info is showing up again. So maybe it’s waking up?

 

[rugedraw]

So… as I’m sitting in the car waiting for the update to download (which hasn’t happened yet), I finally was able to connect FordPass! And traffic info is showing up again. So maybe it’s waking up?

The update fixed your connectivity issue! Congrats! Your modem is online now and all connected data seems to be working.

Edit: Wait, PTS shows it is still pending to install. Idk what's going on, but your modem is online now.

 

[Trojanrobmc]

The update fixed your connectivity issue! Congrats! Your modem is online now and all connected data seems to be working.

Edit: Wait, PTS shows it is still pending to install. Idk what's going on, but your modem is online now.

Yeah, I have to head out right now with our family and we'll be using the other car. So I had to disconnect the wifi that the car was on (my iphone) and head out.

For some reason, it did NOT give me the option to set up PAAK, so maybe I'll try to figure that out later.

 

[Trojanrobmc]

The update fixed your connectivity issue! Congrats! Your modem is online now and all connected data seems to be working.

Edit: Wait, PTS shows it is still pending to install. Idk what's going on, but your modem is online now.

Also, for some reason, under connected services, it says BlueCruise and Navigation have “cancellation pending.” I’m sure this will be worked out over time.

Sponsored