Ford really needs to get it together.

[hellb0y]

I have none of the issues you described here - I have an Emporia charger though.

Sponsored

 

[Mr. Toejam]

M emporia is turning 4 yrs old in Dec. hasn’t missed a beat. Works great with the Emporia panel monitoring system. I can throttle back to charge with excess solar power only. We charge our Mach-e and Bolt with it. It is installed in a deck box in our driveway. So it is dry, but subject to the heat in So Cal and still works at full power.

 

[rad1234]

Back in january i bought a 2025 maverick lariat for my wife and I to share. We both loved it. In 3 months of ownership i had no issues.

I ended up getting an opportunity for work that warranted another vehicle so we went with a used 2024 mach e awd premium extended range due to the distance i would be driving for work. I got the 2000$ (cad) rebate for the ford pro charger, installed it professionally on a 60amp breaker, and set it to 48a. And everything was good.

A few days after getting the car, the charger kept faulting overnight. Now this is a major issue. I need this car to go to work. I drive 200km a day and I need it charged when I leave for work in the morning. Luckily my wife could charge at work so we swapped vehicles but I wasn't happy about it.

I thought it might have been a bad installation, but after reading online, I turned off phone as a key and this seemed to fix it for a bit. A few weeks goes by and it starts faulting out again.

I called ford support and they said it was due to the preset charging times. Okay. I deleted that. Now I'm paying more for electricity because I don't want to go out at 9pm in my underwear to plug my car in so I have to leave it charging from 6pm to 5:30am, off peak hours. Annoying but whatever. Then I do a bit of digging and this has been a known issue since last year.

Couple more weeks goes by and things are fine, and then last night I wake up to another charging fault because my sirus radio, which i don't even use, updated overnight and for whatever reason the radio updating warrants the charger faulting out. My wife had to take it yet again to work, costing us more money in extra gas.

So now I've had to turn off phone as a key, turn off my schedule charging times, and now turn off automatic updates. great experience.

Ford get your shit together. This is unacceptable and the main selling feature of an ev should be the home charging experience. This should be #1 priority. I dont care about your stupid premium connectivity crap when i cant even drive my car to work because it didnt charge.

This should be figured out. I seriously don't understand how buying your flagship charger results in such a disconnected and broken experience for so many people without so much as an acknowledgment or roadmap for fixing it.

I can't believe what a difference my 2025 maverick is compared to my mach e. The maverick feels like a fully fledged product and my mach e feels like a half assed prototype left abandoned. Both vehicles from the same company both made around the same time with "relatively" similar software. Entirely shocking.

Precisely why I bought a "dumb" charger. No WiFi, no programming. I figure the more complex something is, the more chance it breaks. Had the garage wired for 50 amp service, but set the Grizzl-e at 24. Year and a half, no problems. Cord and outlet are just barely warm. I sleep well at night. We don't have time of use rates.

 

[rad1234]

Precisely why I bought a "dumb" charger. No WiFi, no programming. I figure the more complex something is, the more chance it breaks. Had the garage wired for 50 amp service, but set the Grizzl-e at 24. Year and a half, no problems. Cord and outlet are just barely warm. I sleep well at night. We don't have time of use rates.

 

[ChasingCoral]

I use a charge point(pro install)on two EV for 4 years--------no issues!

I've used my Clipper Creek for 4-1/2 years with no charging issues. For some reason my 4-1/2 year old car with 55,000 miles doesn't act like a "half assed prototype left abandoned".

 

[ChasingCoral]

Anyone else notice that the OP just joined the Forum Wednesday for what appears to be the express purpose of complaining.

Troll perhaps?

 

[NotAStang]

Anyone else notice that the OP just joined the Forum Wednesday for what appears to be the express purpose of complaining.

Troll perhaps?

Yeah I'm a troll because I'm asking ford to fix a software bug that's been known about for over a year on a critical function of my $60,000 golf cart and $2000 extension chord.

Almost like my frustration was driven to the point of creating an account for the sole purpose of expressing my frustration with fords software in an open forum? But yeah anyone who has valid criticism is a troll.

To give some context why I don't want a dumb charger, and why this is such a big issue, my utility company offers an ultra low overnight charging plan, 2.8 ¢/kWh rate from 11 PM to 7 AM daily, otherwise it's 12.2¢/kWh. That's literally over 4x the cost to charge.

My charger pulled over 1000kWh last month, and that will be going up as it gets colder now. that's the difference between $122 and $28 a month. That's why I'm frustrated. Because fords software bugs were literally costing me an entire phone plan outside of plugging my car in manually at 11pm.

The suggestion Brian provided works, so i will just do that until the software update is released. It's still frustrating.

 

[thekat03]

So i bought the Ford charger for 2 reasons:
-ability to do v2h
-80a max output.

Although the mach e can't do either of these, my plan was to "future proof" the installation so I wouldnt have to replace the unit going forwards. Seeing that it's made by a reputable company such as Siemens, I didn't think I'd have any issues with it.

The problem with trying to future-proof and get a level 2 charger capable of V2H is there isn't a standard for V2H yet. Different vehicles do it differently. You spent a lot of money on a charger in hopes of not needing to replace it in several years, but it still may not be compatible with your next vehicle's V2H function. You picked a charger based on company reputation, while picking based on the charger itself may have been better. Clippercreek, Chargepoint, Wallbox, and Emporia have excellent reliable chargers, and you could bought 3 of them for the price of the Ford Siemens charger. Sorry you are having issues.

 

[A-A-Ron]

I'm not sure if I can but I shouldn't have to. This is a $60,000 glorified power wheels and a $2000 charger from ford motor company co-built with Siemens. There should be absolutely 0 issues.

The problem is you bought Schrödinger’s charger which is simultaneously so good you refuse any advice to troubleshoot it and such junk you want to bitch and moan about it.

 

[Schmedlack]

Anyone else notice that the OP just joined the Forum Wednesday for what appears to be the express purpose of complaining.

Troll perhaps?

You got it Mark.... In my boyhood, my mom and I saw an irate, red faced customer in a department store. She told me..... "Nobody likes a complainer". These true little words have stuck with me for a lifetime.

 

[Space_Pony]

You got it Mark.... In my boyhood, my mom and I saw an irate, red faced customer in a department store. She told me..... "Nobody likes a complainer". These true little words have stuck with me for a lifetime.

If we didn't have complainers, we wouldn't have forums, would we?

 

[Maui]

See attached (and below picture) – Ford engineering team is aware of the issue and is testing the solution now. It will require an OTA to charger – so make sure you charger is connected. From the previous timeline I was provided, it shouldn't be far away.

Below is what I do every time I plug in to avoid this situation in the meantime – I hit that button twice every time I plug in and I have not faulted out in several months. It will usually fault out in less than 5 min, if it does.

Are there people just jerking this out without hitting the button? That surprises me.

 

[ChasingCoral]

Yeah I'm a troll because I'm asking ford to fix a software bug that's been known about for over a year on a critical function of my $60,000 golf cart and $2000 extension chord.

Almost like my frustration was driven to the point of creating an account for the sole purpose of expressing my frustration with fords software in an open forum? But yeah anyone who has valid criticism is a troll.

To give some context why I don't want a dumb charger, and why this is such a big issue, my utility company offers an ultra low overnight charging plan, 2.8 ¢/kWh rate from 11 PM to 7 AM daily, otherwise it's 12.2¢/kWh. That's literally over 4x the cost to charge.

My charger pulled over 1000kWh last month, and that will be going up as it gets colder now. that's the difference between $122 and $28 a month. That's why I'm frustrated. Because fords software bugs were literally costing me an entire phone plan outside of plugging my car in manually at 11pm.

The suggestion Brian provided works, so i will just do that until the software update is released. It's still frustrating.

So, you opened an account for the express purpose of calling the car a "half assed prototype left abandoned". When the problem is the charger.

Did you read existing threads on the Ford Charge Station Pro? It doesn't seem like it. You didn't post in those threads.
Did you engage with the community? Nope.
Did you ask polite questions about your concern? Nope.

Instead, if you had bothered to look up the many posts on the Ford Charge Station Pro you would have found that many people here have had issues with this $1300 charger that is severe overkill for a Mustang Mach E. You would have been able to see if others had similar issues and engaged intelligently on the topic.

But hey, it's a free country. If you want your very first post to the Forum to be a shouting inflammatory post, insulting the vehicle over a problem in the charger, go for it. Just don't be surprised if folks don't roll out the red carpet and bow down before your brilliance.

Merriam Webster defines and internet trolling as "to antagonize (others) online by deliberately posting inflammatory, irrelevant, or offensive comments or other disruptive content". Yep. Definitely seems to be the way you introduced yourself to the Forum.

Welcome aboard!

 

[canuck1975]

Y'all need Reddit in your lives of you want to complain about whiners. lolol

 

[MetalCord]

Ive gotten so used to using the charger as a dumb charger that I can't be bothered to use the band-aid solution. I'll just wait until this alleged update appears. IF it appears. My Charge Station Pro is connected and waiting, Ford!

Sponsored