FordPass: What happened to Departure Times & Charge status?

[4TangledKites]

Used to be that while charging, I could monitor with Fordpass, change to 100% target, and deal with the location settings, etc. That seems to have recently (not sure when) disappeared for me. I also can't setup departure times in Fordpass anymore.

I have updated the Fordpass App. I also saw comments about a recent Power-Up messing up connected services...but I turned all that back on.

Did Ford intentionally remove these from Fordpass, or do I have a problem?

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[superdave80]

I'm able to monitor my charging, and I have the 'charge to 100%' button still. Seems to be working fine for me.

 

[ReverendPete]

You're not in the beta testing program for that app, are you?

 

[4TangledKites]

You're not in the beta testing program for that app, are you?

No I am not.

Part of my issue is I don't really know how long these features have been missing. I don't use the departure settings in the summer, so I haven't even looked for those in 6 months. I don't monitor charging often either. I needed 100% for a trip over the weekend is the only reason I noticed.

 

[kodiakng]

i had a similar issue (same features missing from fordpass) and found that a required connectivity settings had gotten turned off. check that settings->connectivity->connected vehicle settings->share vehicle data is turned on.

that returned all of the features again.

i have no idea why those features are lumped in with "share vehicle data" - i would have expected that to be part of the base fordpass connected vehicle section.

 

[4TangledKites]

i had a similar issue (same features missing from fordpass) and found that a required connectivity settings had gotten turned off. check that settings->connectivity->connected vehicle settings->share vehicle data is turned on.

that returned all of the features again.

i have no idea why those features are lumped in with "share vehicle data" - i would have expected that to be part of the base fordpass connected vehicle section.

That sounds like the issue...Thanks! I'm sure I don't have that selected (the description does NOT suggest I should need it for Fordpass). Unfortunately, I can't get back into the Connected Vehicle Settings right now. Can't believe after 2.5 yrs of the Mach E software is still a disaster.

 

[kodiakng]

That sounds like the issue...Thanks! I'm sure I don't have that selected (the description does NOT suggest I should need it for Fordpass). Unfortunately, I can't get back into the Connected Vehicle Settings right now. Can't believe after 2.5 yrs of the Mach E software is still a disaster.

agree - the descriptions on all of the data sharing options are so vague they could mean anything. they should describe specific functions they enable or disable. on the other hand, we may now know where the power-up release note writers did before.

i've found the APIM reboot (hold down vol-down + > track for a few seconds) will sometimes get the connected vehicle settings back.

ford is not bathing itself in glory in its tech platform.

 

[tobin1920]

Were you ever able to get this working @4TangledKites?

I haven't need to charge to 100% in a little while, but I just went to do it and found that the charging status bar is gone from FordPass. The only way I could figure out to do it from the car was to disable charging locations for now.

Connected Vehicle Features > Share Vehicle Data, Share Vehicle Location are both ON. I removed my PaaK, uninstalled and reinstalled FordPass, removed + re-added BT, re-added PaaK.. nothing I've tried is getting that status bar and 'Charge to 100%' override button to pop back up in FordPass.

I haven't been getting "Charging Complete" push notifications since I got the iPhone 15 PM on 9/22, and I see in FP > Vehicle > Battery Charge Logs that the last entry is also from 9/22 (I've charged daily as usual since then)... The timing of these issues all line up, I just can't figure out what setting needs to be toggled to get it all working again.

 

[Mach-Lee]

I haven't been getting "Charging Complete" push notifications since I got the iPhone 15 PM on 9/22, and I see in FP > Vehicle > Battery Charge Logs that the last entry is also from 9/22 (I've charged daily as usual since then)... The timing of these issues all line up, I just can't figure out what setting needs to be toggled to get it all working again.

Reset your text size to default and see if it shows up. If you set it too big it causes issues.

 

[tobin1920]

Reset your text size to default and see if it shows up. If you set it too big it causes issues.

Thanks for the tip - I was on default but tried toggling +/- 1 to see if it made a difference, but unfortunately no change. I turned every connectivity option on just to see, but still no change. I'm especially stumped by the fact that my charge history in fordpass stopped logging on 9/22 (when I swapped up to the 15 PM). I never got Charge Complete notifications on my new phone, and the Charge Status bar w/options is nowhere to be found on my new phone. I did an icloud restore and set up PaaK on the new phone, all went fine... except for these charge settings in FordPass.

 

[dcheng]

I'm hoping someone here has a solution to this. I've been experiencing something similar as well:
- No longer able to stop a charge or change to 100% from the FordPass app
- No longer able to see any Saved Locations or Previous Locations from the Preferred Charge Times. When I try to access this tile, I get the "Sorry, FordPass isn't responding. Please try again later." message at the top. It eventually goes away, but I still can't see anything.
- No longer able to see Battery Charge Logs. I just get a "Sorry, something's not right. Please try again!" message when I try to access this tile.
- I have downloaded the latest app from the Apple store
- I'm running iOS 16.6.1 on an iPhone 14 Pro
- I am on PowerUp 6.2.0 on my 22 CA Route 1
- I have removed the app, removed PAAK, set things back up, disabled and re-enabled Connected Vehicle Features
- I'm not sure how long this has been going on, but it's been at least a month for me. Prior to that, everything seemed to be working fine in FP.

Are there any other things I can try?

* edit for PowerUp version

 

[4TangledKites]

Were you ever able to get this working @4TangledKites?

Yes, the suggestion by @kodiakng resolved my issue.

 

[dcheng]

So it's definitely something on my phone as I tried to install on a different phone, and everything in FP worked as expected. Guess I'll troubleshoot further on my phone.

EDIT: It's my ad blocker. If I disable the ad blocker, FP works again. Not sure why they stopped as both the add blocker and FP have been on my phone for over a year. Just wanted to add the edit in case this happens to others.

 

[tobin1920]

Thanks for the tip - I was on default but tried toggling +/- 1 to see if it made a difference, but unfortunately no change. I turned every connectivity option on just to see, but still no change. I'm especially stumped by the fact that my charge history in fordpass stopped logging on 9/22 (when I swapped up to the 15 PM). I never got Charge Complete notifications on my new phone, and the Charge Status bar w/options is nowhere to be found on my new phone. I did an icloud restore and set up PaaK on the new phone, all went fine... except for these charge settings in FordPass.

my specific issues are resolved. If anyone ever has any of these charge settings-related issues in FordPass...

• Charge Logs not updating
• Charging banner missing, no button to charge to 100% from app
• Vehicle > Charging > Preferred times is missing

... do a General (might be Vehicle) > FordPass Connect Reset > Reset All.

When I got my new phone in September, I only did a Phone as a Key Reset. Something must have happened when I set up FordPass on my new phone that broke some link in these settings, but doing a Reset All flushed it out and now all is well. Seems a little obvious in hindsight, considering how many other things I tried before that...

 

[Gilles]

my specific issues are resolved. If anyone ever has any of these charge settings-related issues in FordPass...

• Charge Logs not updating
• Charging banner missing, no button to charge to 100% from app
• Vehicle > Charging > Preferred times is missing

... do a General (might be Vehicle) > FordPass Connect Reset > Reset All.

When I got my new phone in September, I only did a Phone as a Key Reset. Something must have happened when I set up FordPass on my new phone that broke some link in these settings, but doing a Reset All flushed it out and now all is well. Seems a little obvious in hindsight, considering how many other things I tried before that...

I had the same problem and Reset All fixed it. It's a pain as you have to reset entry code, startup code, phone as a key. Keep in mind you will need the factory code (card you got when you got the Mach-e) to reset the entry code.

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