Front Camera Fault & Pre-Collision Assist Not Available Errors

[SnBGC]

My theroy has been that the software updates that are being pushed through are not compatible with certain components of hardware in the vehicle.

I fear there are only more issues to come as additional software is pushed thru.

Sadly, that has been my experience so far with this car so I would say you hit the nail right on the head there.

I knew you'd come around to my way of thinking eventually ?

I get it eventually.

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[MachEnation]

This is a weird issue. While it's fairly "frequent"--it's NOT constant. In fact, I had the fault yesterday and within a few minutes, pre-collision assist was back along with adaptive cruise. The fault never returned.

Drove the car for an hour today -- no faults at all. Everything was fine.

The (very good) service manager at my local dealership is working with Ford Engineering on a game plan BEFORE I bring my car in. Once he's confident they (might) have a passable solution, he'll have me bring it in. I'll report back once I learn anything new.

 

[SnBGC]

This is a weird issue. While it's fairly "frequent"--it's NOT constant. In fact, I had the fault yesterday and within a few minutes, pre-collision assist was back along with adaptive cruise. The fault never returned.

Drove the car for an hour today -- no faults at all. Everything was fine.

The (very good) service manager at my local dealership is working with Ford Engineering on a game plan BEFORE I bring my car in. Once he's confident they (might) have a passable solution, he'll have me bring it in. I'll report back once I learn anything new.

Agreed. Quite weird. More frequent when it is hot out and less frequent when it is cooler. Or it seems that way at least. Definately not a constant issue. Most times the system works. When it drops, it always returns to normal within a couple miles. So far at least...

 

[Bayviews88]

This is a weird issue. While it's fairly "frequent"--it's NOT constant. In fact, I had the fault yesterday and within a few minutes, pre-collision assist was back along with adaptive cruise. The fault never returned.

Drove the car for an hour today -- no faults at all. Everything was fine.

The (very good) service manager at my local dealership is working with Ford Engineering on a game plan BEFORE I bring my car in. Once he's confident they (might) have a passable solution, he'll have me bring it in. I'll report back once I learn anything new.

I’m in the same boat after two visit to the service side of the dealership for the same problem, and a hardware module replacement. Let me know when you hear So I can give my dealer some updated advice. They haven’t brought Ford engineering in yet. I’m also still getting intermittent faults and will take my car in but my fractured wrist is healing from surgery.

 

[Bongjovi]

This is a weird issue. While it's fairly "frequent"--it's NOT constant. In fact, I had the fault yesterday and within a few minutes, pre-collision assist was back along with adaptive cruise. The fault never returned.

Drove the car for an hour today -- no faults at all. Everything was fine.

The (very good) service manager at my local dealership is working with Ford Engineering on a game plan BEFORE I bring my car in. Once he's confident they (might) have a passable solution, he'll have me bring it in. I'll report back once I learn anything new.

This is how it starts.

intermittent and then one day it turns off never to come back

 

[Bongjovi]

Agreed. Quite weird. More frequent when it is hot out and less frequent when it is cooler. Or it seems that way at least. Definately not a constant issue. Most times the system works. When it drops, it always returns to normal within a couple miles. So far at least...

I don’t believe it is heat that is causing this issue.

this is the second summer that I owned the vehicle and I am in Florida. No issues all last year

issues began after two OTA software updates were installed on May 16 and 17. Intermittent Faults began appearing on May 18 with the final fault of no return on or about July 1

 

[dr.cal.fan]

Add me to the list. A front camera fault that started shortly after BlueCruise was installed. Shuts down all cruise control and collision assistance.

Happens most frequently in hot weather, but more specifically when I'm driving into the sun - driving eastward in the morning or driving west late afternoons.

I took it to the dealership (Harrold Ford, Sacramento) this week to fix. They re-installed all software updates. That did not work. I still have the same problem.

I hope @Ford is noticing the pattern here and figuring out a solution.

 

[SnBGC]

I don’t believe it is heat that is causing this issue.

this is the second summer that I owned the vehicle and I am in Florida. No issues all last year

issues began after two OTA software updates were installed on May 16 and 17. Intermittent Faults began appearing on May 18 with the final fault of no return on or about July 1

Yeah, the heat may not be the cause.....but it might make it more frequent. It does seem that the warmer the temp, the more frequent the errors.

For example.....it rained here most all of last night and this morning the temps were low 80s (which is pretty cool for this time of year). Cool and overcast and for the first time ever, Blue Cruise Hands-Free remained enabled for the entire drive into work (excluding the exchange from US-60 to I-10 of course). My morning commute is 2 freeways. US-60 for about 16 miles and it's dead arrow straight. Prior to this morning, BC would drop about 8-10 times on that portion of the freeway. This morning it was hands free the entire way. Then of course it dropped when US-60 ends and merges into I-10 but then it picked up right after that and for the next 5 miles or so it was hands-free.

It makes me wonder if the cooler weather is allowing the front camera to function better and that is allowing BCHF to remain engaged for longer periods. This is just my second week with BCHF and up until this morning it would never remain engaged here in town for more than a few miles.....even on the dead straight section of the freeways. I always thought that was weird. Maybe the camera fault is affecting the performance of BCHF as well?

 

[Haydn12]

We didn't have any issues until after getting the PowerUp update 2.8.2. It was fine during June which was quite hot. We are also in Phoenix area.

 

[kirkus02]

I've started getting the fault messages. It's about once a week. For those of you where the camera has stopped working, how long did you get the intermittent messages before it went kaput? Weeks? Months?

 

[SnBGC]

I've started getting the fault messages. It's about once a week. For those of you where the camera has stopped working, how long did you get the intermittent messages before it went kaput? Weeks? Months?

I have been experiencing the fault messages for about 2 months now. System still functions the majority of the time. I only get the fault messages about 7-10 times per week. Each episode lasts for around 3-5 minutes and then everything is good again.

 

[MuckyMach-e]

I'm leaning towards that small area of the windshield on the inside of the vehicle having something in the line of sight of the camera. I used a small q-tip but that's all I had and a Spritz of shop air to blow the fuzzies out if there were any. Making sure that the IPMA camera seats correctly into place is crucial as well and it's always good to do the alignment whether it needs it or not.
On another note we should always connect a battery charger when updating/reprogramming modules because some modules take hours to update which can turn into days when your updating several modules. There is also a service procedure to correct the auxiliary battery from draining while the high voltage battery charges which involves several modules to be updated if your having this issue.

Hey chilliskate74, have you had any further camera / pre-collision detection faults since your “fix”? Keen to know before I try this myself. Is it possible that the camera module was not seated properly and removing it and plugging it back in again actually resolved the issue?

 

[chilliskate74]

Hey chilliskate74, have you had any further camera / pre-collision detection faults since your “fix”? Keen to know before I try this myself. Is it possible that the camera module was not seated properly and removing it and plugging it back in again actually resolved the issue?

The Mach E didn't have any issues for about a week and a half then it started all over again as I monitored it from the connected vehicle data. I have responded to Ford about it being a software issue, but haven't received a reply as of yet.

 

[MuckyMach-e]

The Mach E didn't have any issues for about a week and a half then it started all over again as I monitored it from the connected vehicle data. I have responded to Ford about it being a software issue, but haven't received a reply as of yet.

Oh, that’s a pity. Thanks for the prompt reply. Has anyone on this forum had the issue successfully resolved?

 

[TheSteelRider]

Well, over the weekend we took an approximately 30-mile round trip on BlueCruise. No camera faults, BC worked flawlessly the entire time. So, my particular situation is significantly better after the IPMB replacement. It's likely I did have a true hardware failure. Now, it just seems like I'm back to really sporadic front camera faults, but most of the time it seems to work now after the part replacement.

I will continue to post updates if it improves or degrades over time.

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