Front Camera Fault & Pre-Collision Assist Not Available Errors

[yag219]

I'm sorry... WEATHER is preventing an OTA from coming through??

Please for heaven sake take it to a dealership that knows ANYTHING about how things work... OMG.

And take it to a dealer that will listen to you and read the TSB... gotta push them hard sometimes

Yep, I am learning this the hard way, I also called them out on the weather part, sounds like a joke to me. Don't plan on going back here if it continues this way

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[AaronForceOne]

Purchased 23 MME CR1 in Feb 23. Started getting error messages intermittently in April/May, brought to dealer in June 23, replaced camera module. Still had issues, brought back in July 23, replaced coax and ipma. Picked up in Aug. No issues until Jan 2, 2024. It concerns me more now that error messages don't show up, it just doesn't do hands free or lane keeping. Will still do advanced cruise control. I can get the camera fault error message to show, but only after going into the menu to turn off advanced cruise control and then turning it back on. Then I immediately get the error message. But that is the only time it shows. It used to show constantly. Idk what is worse, getting the error message all the time or not getting it at all. Either way blue cruise isn't working again. It's a shame since I love this car so much.

 

[txaggies07]

Wish I had seen this before. I am about 4k miles out of warranty and have intermittent camera errors. It wasn't bad enough for me to deal with my shitty dealer but I passed 36k miles without realizing it.

 

[ToddH]

I've had similar problems and have paid to have it fixed with new hardware. It still didn't work properly. My warranty had expired because I had over 36k miles. So I received the December message of pay $600 for 3 years (or other payment options) of Blue Cruise or they shut it off. It's shut off. Since Blue Cruise has never worked properly I'm not paying. My adaptive cruise control and lane centering work better w/o bc. When I go on a long trip, I'll activate it for one month and while it's active see if they can finally get it to be a safe lvl 2 feature. For now, it's not. It has suddenly turned off all driver assistance features when in hands' free mode without warning leaving me in a reactive state to keep the car and occupants safe as well as drivers near me. If it hits a bump, sometimes that will cause it to turn off. This is not a front camera fault although I used to get that message. The repair apparently fixed that problem. But not the shut down problem.

Right now, I'm not happy with Ford. My dealer is ok. I've contacted Ford Customer Care but no results. They just refer me to the dealer and the dealer is at a loss for a fix, particularly with bc turned off.

I thought we had bc free for 3 years as an early adopter (March 3, 2021). I did some digging and it was for one year and I finally got bc in April 2022. So I got about 20 months free. I also had 13 months w/o bc.

Months of promises of software updates to improve bc and it still is a mess.

I don't care if it's hardware or software, whether it's under warranty or not, I should have had a safe product. BC on my car is not safe. I won't consider a longer subscription at any price until I can be assured it's fixed.

 

[TallNate]

So far so good here. I had TSB 23-2155 completed on November 8 with the new coax wiring, and now after 30 days have not seen the errors once. Was previously getting the 2 alternating error messages a couple of times per month. (2021 First Edition)

Update - no errors in 65 days since I got the new coax. Glad this TSB finally came out, which seemed to take forever.

 

[Carlos J. Marrero]

Hi. Two days ago I picked up my Mach at the dealership since they were applying it in TSB 23-2155. Those who have seen the newsletter know that if the vehicle only indicates that the DTC U3000:49 stored in the IPMA, the remedy it gives is to reset the IPMA without having to change any cable. Someone from the thread has the TSB been applied in this way and the problem has been solved without having to change cables?

 

[stephywephy88]

Hi. Two days ago I picked up my Mach at the dealership since they were applying it in TSB 23-2155. Those who have seen the newsletter know that if the vehicle only indicates that the DTC U3000:49 stored in the IPMA, the remedy it gives is to reset the IPMA without having to change any cable. Someone from the thread has the TSB been applied in this way and the problem has been solved without having to change cables?

I can say for me, no. I had that diagnostic code and they reset IPMA (twice actually) then the diagnostic code changed to the other one and I needed to bring it back in for cable replacement. Has been good ever since. So if you get more dashboard errors, your diagnostic code may have changed like mine did (I got printouts of both codes to compare them). On the other hand, maybe luck will be on your side!

 

[Silver Pony]

My local Ford replaced the impa module and the front camera and then updated the software on 2/14/2024. As of today, 2/22/2024, the car is functioning properly.

 

[dliunatic]

So frustrated right now... my bumper-to-bumper warranty recently expired and had this issue supposedly fixed in September 2023 at AutoNation Ford Frisco. Recently got this error popping up again after another dealer (Five Star Ford Dallas) completed the HVJB recall. Turns out they said I need to replace the Image Processing Module AGAIN... but this time without having the warranty in place the repair would cost about $3600 before tax. They apparently submitted it to Ford for assistance, just got their response they will pay for a portion of the repair but I'd still have to pay $1,057.38

Details:
VERIFIED CUSTOMER CONCERN FRONT CAMERA FAULT SERVICE REQUIRED. SCANNED CODES RETRIEVED CODE U3000:89 CAMERA MODULE GENERAL ELECTRICAL FAULT. CHECKED TSB'S AVAILABLE FOUND TSB 23-2155 STATING PROBLEM WITH IPMA, FRONT CAMERA, AND COAX CABLE TO IPMA FROM. WILL NEED TO LOWER HEADLINER, RUN NEW COAX CABLE FROM IMAGE PROCESSING MODULE TO VISION ASSIST CAMERA, AND REPLACE CAMERA


Five Star Ford Dallas apparently can't do service part warranty since AutoNation apparently didn't follow TSB 23-2155 which came out in May 19, 2023... so basically pointing fingers and my car has been unavailable for a couple more weeks.

@Ford Motor Company anything that you can do to help?

 

[Gimme_my_MME]

So frustrated right now... my bumper-to-bumper warranty recently expired and had this issue supposedly fixed in September 2023 at AutoNation Ford Frisco. Recently got this error popping up again after another dealer (Five Star Ford Dallas) completed the HVJB recall. Turns out they said I need to replace the Image Processing Module AGAIN... but this time without having the warranty in place the repair would cost about $3600 before tax. They apparently submitted it to Ford for assistance, just got their response they will pay for a portion of the repair but I'd still have to pay $1,057.38

Details:
VERIFIED CUSTOMER CONCERN FRONT CAMERA FAULT SERVICE REQUIRED. SCANNED CODES RETRIEVED CODE U3000:89 CAMERA MODULE GENERAL ELECTRICAL FAULT. CHECKED TSB'S AVAILABLE FOUND TSB 23-2155 STATING PROBLEM WITH IPMA, FRONT CAMERA, AND COAX CABLE TO IPMA FROM. WILL NEED TO LOWER HEADLINER, RUN NEW COAX CABLE FROM IMAGE PROCESSING MODULE TO VISION ASSIST CAMERA, AND REPLACE CAMERA


Five Star Ford Dallas apparently can't do service part warranty since AutoNation apparently didn't follow TSB 23-2155 which came out in May 19, 2023... so basically pointing fingers and my car has been unavailable for a couple more weeks.

@Ford Motor Company anything that you can do to help?

I'd check the connection and A pillar for the bend before paying that

 

[dtbaker61]

I'd check the connection and A pillar for the bend before paying that

I had mine blink up error message again (36k miles), and this time I did not even take down the camera cover, I just gave it a good whack while driving to re-seat the connector (and out of frustration), and it corrected itself.

 

[23skidoo]

****UPDATE****
The fix is to get the coaxial cable replaced by the dealer. Theres is a TSB out for it now.
Ford TSB 23-2137
23-2137 Ford Technical Service Bulletin (tsbsearch.com)
****UPDATE****

This TSB has been superseded by TSB 23-2155. Looks like the fix is still to replace the cable.

However as of today my dealer informed me the Ford is putting Mach-E TSBs on hold temporarily since they are addressing software issues that may affect the outcomes of doing the TSBs. I have a HVBJB replacement appointment coming up in a couple weeks and we are waiting to see if the hold is lifted by then.

 

[SlicerOnSteam]

Purchased 23 MME CR1 in Feb 23. Started getting error messages intermittently in April/May, brought to dealer in June 23, replaced camera module. Still had issues, brought back in July 23, replaced coax and ipma. Picked up in Aug. No issues until Jan 2, 2024. It concerns me more now that error messages don't show up, it just doesn't do hands free or lane keeping. Will still do advanced cruise control. I can get the camera fault error message to show, but only after going into the menu to turn off advanced cruise control and then turning it back on. Then I immediately get the error message. But that is the only time it shows. It used to show constantly.

This was my exact experience as well. But fear not, the forums have assured me it's all my own fault for being dumb enough to buy a 2021 model instead of the much better 2023 model with the bugs worked out.

If you complain about error messages, they make the messages go away while the errors persist, another problem solved the Ford way!

 

[SlicerOnSteam]

I had mine blink up error message again (36k miles), and this time I did not even take down the camera cover, I just gave it a good whack while driving to re-seat the connector (and out of frustration), and it corrected itself.

You know that big warning they have to put on nicotine products? Ford should be required to put a real consumer comment like this one on all of its ads.

 

[leeman]

Damn I just took mine in for the 20,000 mile service so now I get this air constantly oh well back to the dealer.

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