Help!!! Grizzle-E Flashing Blue- Car Not Charging

[agoldman]

Welcome to life on the edge of new technology.

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[DiscWiz]

So today, I spent about 3 hours out and about in the car. The Display locked up, but a quick reboot, Down Volume and the right arrow next to the Audio toggle rebooted it. I just want to say WOW I so love this car!

 

[macchiaz-o]

So today, I spent about 3 hours out and about in the car. The Display locked up, but a quick reboot, Down Volume and the right arrow next to the Audio toggle rebooted it. I just want to say WOW I so love this car!

Please report the SYNC lockup through the feedback mechanism that you can find on the car's touch screen.

 

[cbassjr]

I had the same issue with my Grizzl-E Classic NEMA 14-50 (Gen 1), and the same solution/temp fix (flipping the dip switches to the 32A output setting). Called the company today, they were aware of the issue and less than 3 minutes later I was off the phone with a replacement scheduled to be shipped.

 

[txaggies07]

I had the same issue with my Grizzl-E Classic NEMA 14-50 (Gen 1), and the same solution/temp fix (flipping the dip switches to the 32A output setting). Called the company today, they were aware of the issue and less than 3 minutes later I was off the phone with a replacement scheduled to be shipped.

Same thing here. Did you get your replacement yet?

 

[cbassjr]

Same thing here. Did you get your replacement yet?

I did. It was shipped when they said it would, had it in hand a couple days later, and the new unit charges at full 40A.

 

[Endokendal]

I did. It was shipped when they said it would, had it in hand a couple days later, and the new unit charges at full 40A.

I also had the same problem and called the company and they said it was a known problem with about 1000 units, and she sent a replacement out the same day. I switched it out and so far so good.

 

[culkman]

I have same problem.
I purchased in Sep 2021. It should be NEMA 14-50(Gen2) I put DIP sw 32A but still blue led blinking. I contacted the technical support today. They said It would take 1 biz day to get the reply

 

[TRP]

From my experience their tech support is good, perhaps a bit slow, but they do help. I have a smart charger and can't get it to connect to my network, it charges the car just fine tho. I believe it's a problem with my network somehow but haven't sorted it out.

If they say it will be a day to get in touch, it may actually be a couple of days.....be patient

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