mikeho

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Well, the good thing about technology is that it's fixable without having to worry about the integrity of the car itself. As someone who works in tech, I can tell you that getting good test coverage for your software and getting enough live testers before launch is really, really difficult while you're under a crunch.

No one's tried to unify all the charging networks together under one authentication scheme and none of these charging networks have car-as-an-infrastructure (i.e. plug-and-charge) capabilities built-in, so they're building all of this from scratch as much as Ford is. With this many moving parts going on, things are sure to break.

My Chevy Bolt had a few software issues for the 3.5 years that I owned it, but from a software perspective, it was a pretty basic car with not much upgrade capabilities (no PaaK, no wireless Android Auto/CarPlay, no Co-Pilot 360 equivalent). With the new Bolt, I'm sure they'll have even more software issues coming up.

I'm just glad that most of the software that Ford is comfortable is working well. For example, the pre-collision assist is pretty spot on and the Co-Pilot 360 is pretty eerie (it's as close to self-driving as I've seen on the freeway, since the lane-keeping is pretty accurate). Not to mention all the electronics in the car seem to be mostly working well. I've had a few glitches where a modal, that should disappear after some time or by tapping outside of it, locked up the screen until I restarted the car.
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rannebergerme

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if you're using safari, turn off all the pop up blocker, etc. stuff and the website works
@jksu Iā€™m having this same issue. I tried clearing cache, cookies, chrome, incognito, etc and still couldnā€™t get it to work. I enter the address and it just keeps me in a loop of asking me to update my primary address.

I do notice though that the ā€˜stateā€™ field is the only one thatā€™s not showing a green check mark each time I selected DC sI my guess is that it has something to do with that.

Called Ford support and theyā€™re escalating it to someone. Had me provide VIN and screenshots so maybe theyā€™ll actually provide a solution.
 

CaptainET

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I'm new to EV and can't charge at home, but public chargepoint is only couple blocks away. I have same issue, get to (i believe) last step to activate and nothing. so I started an individual account with charge point and have been able to use public charger that way. I must be missing something though, because I'm not sure how plug and charge would possibly work since I can't remove plug from it's housing unless I swipe card first. What don't I understand?
 

benk016

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I'm new to EV and can't charge at home, but public chargepoint is only couple blocks away. I have same issue, get to (i believe) last step to activate and nothing. so I started an individual account with charge point and have been able to use public charger that way. I must be missing something though, because I'm not sure how plug and charge would possibly work since I can't remove plug from it's housing unless I swipe card first. What don't I understand?
Plug and Charge only works with Electrify America.
 

CaptainET

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OK, so for chargepoint public charging , must have your own individual acct and access card , I'll catch on eventually. I don't have any EA chargers in my area. Hopefully they'll work it out before I take a road trip one day.
 


benk016

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OK, so for chargepoint public charging , must have your own individual acct and access card , I'll catch on eventually. I don't have any EA chargers in my area. Hopefully they'll work it out before I take a road trip one day.
I think you can activate chargepoint stations from the screen in the car and charge it to your ford account, it just doesn't support plug and charge.
 

TheSeg

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OK, so for chargepoint public charging , must have your own individual acct and access card , I'll catch on eventually. I don't have any EA chargers in my area. Hopefully they'll work it out before I take a road trip one day.
If your phone supports it, you can have your phone be the access card (no need for a physical ChargePoint card sent to you).

I don't have visibility on Android, but in iOS you can add the "card" to your wallet from the ChargePoint app. From there it will show up when tapping at the station.
 

BFaulkner

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Plug and Charge only works with Electrify America.
I believe in addition to Electrify America, you should also be able to use Greenlots....both Electrify America and Greelots are showing up on my Plug & Charge screen. I haven't tried to charge at Greenlots though.
 

Mirak

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Where do I add a payment method to FordPass? I don't see it in the app. I don't have a vehicle added to FP yet - I am picking up my MME tomorrow but trying to set up a few things in advance. I already have a Ford.com account and have at least entered that into the FordPass app. Do I need to go to Ford.com to add a payment method? When I go to "wallet" under my account in Ford.com, it doesn't seem to be working.

UPDATE: The ford.com website wasn't working in my PC browser, but the mobile website worked to add the payment method to my wallet.
 
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Blue PonyE

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Still unable to activate FordPass Charging. The only thing that shows up in connected services is Connected Built-in Navigation with a trial expiration date of 02/23/24.

I tired deleting the FordPassout App and my Mach E, then reinstalling. Didn't help.
 

prdude

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Still unable to activate FordPass Charging. The only thing that shows up in connected services is Connected Built-in Navigation with a trial expiration date of 02/23/24.

I tired deleting the FordPassout App and my Mach E, then reinstalling. Didn't help.
I just picked up my MME this afternoon and added FordPass Network charging, as well as my credit card, to connected services under My Account at ford.com. However, plug and play is not yet showing up as on option in FordPass. I figure I'll sleep on it and check FordPass again in the morning
 

PCPilot

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I'm right there with you and I've been trying to fix it since I took delivery a month ago. I was on the phone with Ford for 2 hours again today and still nobody could figure it out. They started a new ticket.
 

prdude

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I just picked up my MME this afternoon and added FordPass Network charging, as well as my credit card, to connected services under My Account at ford.com. However, plug and play is not yet showing up as on option in FordPass. I figure I'll sleep on it and check FordPass again in the morning
update: this morning, plug and play showed up for me in FordPass, and I was able to turn it on. After some time, I got a message that it was successfully activated. Next step is to check it on a charger somewhere, whether P&P actually functions!
 

ChasingCoral

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My plug and charge seems to be all set up on my phone, however, ...
Iā€™ve had the same problems with the spinning wheel and the ā€œno connected servicesā€ message. They seemed to have cleared up on their own with time.

In practice, I have used EA twice. It wasnā€™t exactly plug and charge. I had to use a credit card to get it started. So far, on my credit card there are only two $50 pending charges so. Iā€™m not sure yet if I will actually get charged the real amount or if they will disappear.

On another note, I learned that EA charges very fast up to 80% then slows down a lot. Didnā€™t know that.
The Mach E has a unique charging curve. On 350 kW EA chargers it has various phases:
1. jumps up to around 150-160kW for a few minutes,
2. then drops, settling in at around 115kW until 40%
3. Around 40% it drops off to around 105 kW for a while
4. Around 60% it tapers to around 80 kW until 80%
5. At 80% it drops off to around 15 kW
6. There's supposed to be a final taper at around 95% but I've never taken DCFC above ~80%.

You can see these at
https://www.macheforum.com/site/thr...rlin-gb-fe-delivered.3298/page-14#post-126280
and description of a couple more at
https://www.macheforum.com/site/threads/my-travels-with-marlin-gb-fe-delivered.3298/post-129560

Good news for you @Tampamike is P&C and EA charging have been fairly reliable in FL. You do have to keep an eye on it, though. The issues have been:
1. P&C not working (almost always works fine when you start from the EA app using your own $)
2. Make sure it goes over 100kW at the start before walking away
3. Watch for phantom charging faults mid-charge

I have had two cases where stations had serious issues I couldn't resolve myself, including a station that worked fine before. Calling EA you will reach really helpful customer service folks who are glad to restart chargers and work with you until the charging runs fine.
 
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ChasingCoral

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Here's a step-by-step for charging from the FordPass app sent to me from Ford:
Ford Mustang Mach-E How to Enable Plug & Charge in 7 Steps Activate Chargi
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