HVBJB, BECM repair turnaround times - Data Collection

[LectricGT]

Considering that contactor failures seem to be predominant issue, I think it might be useful to try and build a rough dataset around this problem to help those that experience this failure understand what they can expect if/when it happens to them.

If you had a HVBJB (contactor) failure, please consider posting the following:

1. Your Mach-E trim level (e.g. Select, Premium, GT, GTPE) and drivetrain (RWD or eAWD)​

2. Date when your Mach-E was towed in for service (month/year is fine)​

3. Total time your Mach-E was in for repair. If you know general lead time for waiting on parts, that would be helpful to include​

4. Did your failure occur pre or post recall software update (22S41)?​

It appears that this update has been rolled back as of 09Jul-2022.​

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5. Anything else you feel may be relevant to add (e.g. second replacement, failure occurred after xx conditions, etc.)​

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NOTE: I will be adding mine to this thread once I get it back.


EDIT: If your Mach-E was not towed, you are welcome to include it, provided that the diagnosis was a faulty HVBJB.

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[Neil4Real]

Are you specifically wanting towed vehicles? If it is post recall software update, there is a very small chance you need a tow as the car still drives.

 

[LectricGT]

I'll accept ones that weren't towed, provided that it was clearly identified as a contactor failure. It is also my understanding that the recall only addresses loss of power and that if the vehicle has been turned off, it will remain immobile (I could be entirely misinformed with this).

There's been a number of cases where a 12V battery problem has been incorrectly reported as a contactor failure and wanted to make sure those were excluded.

Thanks.

 

[Ro4dR4ge]

2021 MME GTPE
Towed to dealer (Caruso Ford of Long Beach, CA) on 6/23/22
Diagnosed Error Code P0563
Repair finished 7/8/22, picked up on 7/9/22.
Service Advisor told me my vehicle was not part of the recall (could not explain why, probably just covering his own ass for making a mistake) so they installed replacement part LK9Z 10666B. He seemed to be unaware that there was an upgraded replacement part.

 

[LectricGT]

Towed in 10 June. Repair finished 11 July, back out 12 July.

Ended up replacing the 12V AGM battery in addition to the HVBJB, BECM. My guess is that it ran completely flat waiting for repairs.

Overall a bit of a disappointing service experience from the dealership. Would have been nice if the dealer would have at least washed/detailed things, considering that they were grinding the concrete floor in the service area, and the window was left down (to gain entry without power). Car was a mess, inside and out.

 

[rawrr_dinosaurs]

I just received word my powertrain malfunction warning is HVBJB. I was able to drive it straight into the dealership the morning of 8.4 they began diagnosis 8.5 and told me today they are waiting on a part and a repair ETA. I will provide an update once it is complete.

I had the recall completed at the dealership 7.28 exactly a week prior to the failure

 

[honourx]

I just received word my powertrain malfunction warning is HVBJB. I was able to drive it straight into the dealership the morning of 8.4 they began diagnosis 8.5 and told me today they are waiting on a part and a repair ETA. I will provide an update once it is complete.

I had the recall completed at the dealership 7.28 exactly a week prior to the failure

Any upate?

 

[rawrr_dinosaurs]

Any upate?

oops forgot, repair was completed 8/18 or 14 days from when I dropped it off.

 

[JonesLisa]

1. 2022 MACH E GTPE EAWD

2. DROVE to the dealership 8/31/22

3. Service called today and said 1-2 weeks.

4. I had the recall done on 8/9/22

5. I was driving in the rain down the highway in Unbridled Mode, not going crazy fast but passing others driving like they do in the rain in Florida. Suddenly the SERVICE VEHICLE SOON popped up and I knew exactly hat was happening. We drove it home in Whisper Mode and let it ride home slow and steady. I was not going to be another example of the STOP SAFELY NOW, Sorry to all of you.
We brought it into the dealership and of course. The HVBJB needs to be replaced. I already did the recall for what the... ???

 

[changitojuanito]

Considering that contactor failures seem to be predominant issue, I think it might be useful to try and build a rough dataset around this problem to help those that experience this failure understand what they can expect if/when it happens to them.

If you had a HVBJB (contactor) failure, please consider posting the following:


My response:

1. Premium - RWD​

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2. 08/20/2022​

3. Estimated repair completion - 09/14/2022​

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4. 22S41 & 22S29 sw update done on 08/03/2022​

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5. Not sure if any of this is relevant but I was on my way to Sequoia (drove from LA, car broke down by Porterville, CA). I was merging onto the highway and as I was accelerating to match the speed of traffic, the car began "jerking" - almost as if it was struggling to move forward. I got the alert to "Stop safely" and pulled over to the safety lane. I was able turn the car on and enable to the "emergency tow" function, but I was not able to drive it.​

 

[JonesLisa]

1. 2022 MACH E GTPE EAWD

2. DROVE to the dealership 8/31/22

3. Service called today and said 1-2 weeks.

4. I had the recall done on 8/9/22

5. I was driving in the rain down the highway in Unbridled Mode, not going crazy fast but passing others driving like they do in the rain in Florida. Suddenly the SERVICE VEHICLE SOON popped up and I knew exactly hat was happening. We drove it home in Whisper Mode and let it ride home slow and steady. I was not going to be another example of the STOP SAFELY NOW, Sorry to all of you.
We brought it into the dealership and of course. The HVBJB needs to be replaced. I already did the recall for what the... ???

UpDATE!

I was told 4-8 weeks now.

UPDATE:
We are on the way to pick it up.
it was done last week Tuesday but sorry, not picking it up when I am trying to prepare for the Hurricane that will be here tomorrow.
I will let you know how the car pick up goes. It was operating at 70%. Let’s see.

 

[JohnFoxeSheets]

UpDATE!

I was told 4-8 weeks now.

My understanding from others on the Forum is that you should call Ford and specifically ask to speak to the BEV team. Get them to open a case for you. It seems that this helps to get dealers to move quicker. @Ford Motor Company, it would be great if you can help Lisa.

 

[RMoore]

I already did the recall for what the... ???

Isn’t getting the SVS message the reason? So you didn’t get stranded with SSN?

 

[JonesLisa]

I did not get stranded because I knew that was next. I took it to the dealership right away. Now I have no car and my wait time is 4-8 weeks.

 

[JonesLisa]

We have a case #. Asking for an EV rental now.

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