Juicebox is changing their app - again!!

[kdryden99]

I was happy with my juicebox, but it crapped out on me. Its been a week and they haven't shipped my new one out, even though i left a deposit for advanced replacement. Ive had to rely on public charging which is fine since there's a 100kw literally 2 mins from my house but it sucks that im paying more to charge now.

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[MisterSofa]

No it didn't.

It would stop charger after an hour or so. To me, that is unusable.

 

[dcbr]

I am pleased with my Juicebox charger, but given all the idiosyncrasies and bugs in the app, I see no or little advantage of using it over the charging functions in the Ford Pass app.

 

[kennethjk]

My juicebox was super hot, too hot. I had called last year and they told me all was ok.

I left for florida and a week ago called them to complain again. This time they sent me a new unit.

as an FYI, I checked the other day and the old units plug measured approx 130 degrees

received the new unit yesterday and reading was 87 degrees. Much better and safer . Both readings for old and new unit were at 40 amp. I had downrated the old unit to 32 amp to reduce temp on it.

this leads me to the next question. I can’t seem to change the charging speed down from 40 amp with the new app. I changed the amp from 40 to 32, no change.

I change pad the the kw from 9.5 to 7 and no change

any thoughts?

I did like the old software better. It just worked.

 

[Mach-Lee]

My juicebox was super hot, too hot. I had called last year and they told me all was ok.

I left for florida and a week ago called them to complain again. This time they sent me a new unit.

as an FYI, I checked the other day and the old units plug measured approx 130 degrees

received the new unit yesterday and reading was 87 degrees. Much better and safer . Both readings for old and new unit were at 40 amp. I had downrated the old unit to 32 amp to reduce temp on it.

this leads me to the next question. I can’t seem to change the charging speed down from 40 amp with the new app. I changed the amp from 40 to 32, no change.

I change pad the the kw from 9.5 to 7 and no change

any thoughts?

I did like the old software better. It just worked.

New NEC requirements dictate that the amperage can only be changed by a “qualified person” AKA not the homeowner. ChargePoint did the same thing and removed it in their app after initial setup. You probably have to call customer service now to change the amp setting, but maybe someone else knows.

 

[ArthurDOB]

This thread made me order a ChargePoint Flex.

 

[Graction]

My juicebox was super hot, too hot. I had called last year and they told me all was ok.

I left for florida and a week ago called them to complain again. This time they sent me a new unit.

as an FYI, I checked the other day and the old units plug measured approx 130 degrees

received the new unit yesterday and reading was 87 degrees. Much better and safer . Both readings for old and new unit were at 40 amp. I had downrated the old unit to 32 amp to reduce temp on it.

this leads me to the next question. I can’t seem to change the charging speed down from 40 amp with the new app. I changed the amp from 40 to 32, no change.

I change pad the the kw from 9.5 to 7 and no change

any thoughts?

I did like the old software better. It just worked.

When you say no change do you mean the app wouldn’t save the new amp setting or it was still charging at the original rate after changing it?

 

[kennethjk]

When you say no change do you mean the app wouldn’t save the new amp setting or it was still charging at the original rate after changing it?

The amp or kw did change in the juicebox app but the KW shown in Fordpass was still 8 no matter what the Juicebox app said.

 

[TheSteelRider]

Back in January when Enel X forced users to migrate to their new app, I was none too pleased. The new app was clearly non-functional (literally non-functional for me). About a month later, finally the app woke up and "realized" I really did have a charger and started kind-of working. All of this didn't bother me too much because, as other's have pointed out if you are not using the smart features, the thing "just works".

Now, 4 months later and things have gotten worse. It now has been resetting my settings (sounds similar to @MisterSofa) and pausing my charging. Note I've never set Time Of Use, so it's not clear to me why it suddenly decided I wanted time-of-use.

I decided to remove the charger from the app, and just go through setup again. Perhaps it was gremlins. Unfortunately, I am unable to re-add the charger. The app will just spin constantly at the WiFi setup. I've tried everything, rebooting phone, uninstalling / re-installing app., unplugging JuiceBox and re-plugging. NOthing gets the app to on-board the charger.

I'm done with JuiceBox. If you look at the reviews on Google Play store, the app is a 1.3 stars. That's among the worst scores, and lower than even clearly-scam apps that basically just steal your money get. I can't understand why this company has done this. I can't support a company that makes their product unusable in this way.

I've reached out to them, and they basically respond with "we are working on some of these issues". Ok, but meanwhile can you re-enable the old app and remove the new app from the app stores? Their refusal here is just not tenable, and now it's time for me to vote with my dollars. I mean, if I an EVSE won't actually "S" the "E", then its useless.

 

[kennethjk]

Will the juicebox work without connecting it.

in other words, plug it into a 14-50 outlets and then plug juicebox into the car. Just don’t connect to the internet, a dumb EVSE

 

[TheSteelRider]

Will the juicebox work without connecting it.

in other words, plug it into a 14-50 outlets and then plug juicebox into the car. Just don’t connect to the internet, a dumb EVSE

I can't get the app to re-pair, so the JuiceBox appears "stuck" with the previous configuration even thought he app can't "see" it. I probably will try blocking it from the internet from my Unifi controller, maybe that will make it dumber and force it to "just work"

 

[kennethjk]

I can't get the app to re-pair, so the JuiceBox appears "stuck" with the previous configuration even thought he app can't "see" it. I probably will try blocking it from the internet from my Unifi controller, maybe that will make it dumber and force it to "just work"

I thought there was a way to reset it. See below but you probably need to connect first to reset. Good luck

https://support-emobility.enelx.com...In the lefthand navigation menu,Select Delete.

 

[RickMachE]

Pro tip - hate the new app? Here's how to get back on the old app.

1) Buy a 2nd charger.
2) Try to setup load sharing and find out you cannot.
3) They'll migrate you back to the old app, takes 24 hours.
4) Use the old app, with all its bells and whistles.

 

[TheSteelRider]

Pro tip - hate the new app? Here's how to get back on the old app.

1) Buy a 2nd charger.
2) Try to setup load sharing and find out you cannot.
3) They'll migrate you back to the old app, takes 24 hours.
4) Use the old app, with all its bells and whistles.

I one-upped you. I just bought a Grizzl-E and took the Juicebox down. I'll vote with my dollars, and I'll vote by attempting to convince as many people as possible to never, ever, purchase any products from Enel X.

It appears they are pivoting to public charging and away from home charging.

 

[RKinWA]

I one-upped you. I just bought a Grizzl-E and took the Juicebox down. I'll vote with my dollars, and I'll vote by attempting to convince as many people as possible to never, ever, purchase any products from Enel X.

It appears they are pivoting to public charging and away from home charging.

I almost bought the Grizzl-E but ultimately went with the ChargePoint Home Flex. It's been flawless so far, but still curious how the Grizzl-E holds up.

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