Just confirmed - no eta on HVBJB replacements for GT

[YunniorO]

Assuming they confirm it is the HVBJB, reman parts are currently available through Ford. Last week it only took my dealer 2 business days to get the reman HVBJB for my car.

That definitely brings me some relief. I think it's just that the dealership only has one EV tech to actually work the issue.

I called back today to see if they had any updates and we just got told again "We may be able to start looking at it by early next week"... so looks like we're stuck until at minimum early next week before they'll even start trying to diagnose it. They seemed pretty ticked off I was calling though after they told me yesterday it would be next week. I don't know what else they expect though, some people rely on these cars to make it to work and paying $45 a day for a rental until they can even diagnose it absolutely sucks - that's almost our entire car note in just a rental.

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[HuntingPudel]

That definitely brings me some relief. I think it's just that the dealership only has one EV tech to actually work the issue.
<SNIP>

I think this is an issue at a lot of dealerships. Pile on top of that the fact that some dealerships won’t let non-certified mechanics touch an EV (even for simple stuff like replacing wiper blades), and the poor EV tech is piled on by an over abundance of stuff to do.

 

[YunniorO]

I think this is an issue at a lot of dealerships. Pile on top of that the fact that some dealerships won’t let non-certified mechanics touch an EV (even for simple stuff like replacing wiper blades), and the poor EV tech is piled on by an over abundance of stuff to do.

So we just heard from the dealer today.

It’s not the HVBJB, even worse. The entire battery unit needs replaced. The dealership basically said it’s rare but does happen to every few cars. They’re not sure what happened and it doesn’t look like it has anything to do with our charging, driving or anything like that. So looks like we’re just extremely unlucky and have a faulty battery unit. We were quoted about 10 days to get the part in, but at least we have a rental for now.

 

[Gimme_my_MME]

The entire battery unit needs replaced.

There is about a 0.1% chance that is accurate. You probably need a need battery module, not the whole thing

 

[YunniorO]

There is about a 0.1% chance that is accurate. You probably need a need battery module, not the whole thing

I’m just saying exactly what they told us.

I got this text and called right afterwards for clarification. I was told by the advisor they spoke to ford and the next step is to “replace the entire unit”

 

[Gimme_my_MME]

I’m just saying exactly what they told us.

I'm not saying YOU are wrong in stating what the dealer told you. I'm saying the person at the dealer telling you that is wrong

 

[YunniorO]

I'm not saying YOU are wrong in stating what the dealer told you. I'm saying the person at the dealer telling you that is wrong

I haven’t actually gotten the chance to talk to the actual tech either- just the service advisor. It’s been a little vague on what information we’ve gotten about the issue too.

I have a case with the Ford BEV team too, but I guess all I can do is wait

 

[YunniorO]

@Gimme_my_MME was spot on.

After speaking with the actual tech, it’s not the entire battery unit. I think our service advisor had a communication break with the tech and informed us incorrectly. It is that our HVBJB is toasted and one of the contactors is closed shut. Our part was ordered Thursday and hopefully we’ll hear something this week!

 

[YunniorO]

Just an update on our timeline.

05/28 - Car first experienced issue, towed into dealership.

5/30 - Dealership took in car and started diagnosis.

06/08 - Car diagnosis completed and part was ordered.

06/12 - Dealership informed us they did not have any new updates

06/13 - Spoke to BEV rep, was informed she will try to get a status update on the part and may not be able to get back with me today. Service Advisor reached out late yesterday and told us they were still waiting on Ford (whatever that means).

06/14 - No news as of yet and also nothing from BEV rep yet.

We were told 1 week - 10 days so I’m hoping they get the part in late this week.

 

[EELinneman]

Just an update on our timeline.

05/28 - Car first experienced issue, towed into dealership.

5/30 - Dealership took in car and started diagnosis.

06/08 - Car diagnosis completed and part was ordered.

06/12 - Dealership informed us they did not have any new updates

06/13 - Spoke to BEV rep, was informed she will try to get a status update on the part and may not be able to get back with me today. Service Advisor reached out late yesterday and told us they were still waiting on Ford (whatever that means).

06/14 - No news as of yet and also nothing from BEV rep yet.

We were told 1 week - 10 days so I’m hoping they get the part in late this week.

Which dealer are you at? I had mine at Autonation Ford on Broadway in Littleton. Had to ride them like the Kentucky Derby to get any accountability and action. I'm always amazed when companies think that they can cut customer service and make money.

 

[YunniorO]

Which dealer are you at? I had mine at Autonation Ford on Broadway in Littleton. Had to ride them like the Kentucky Derby to get any accountability and action. I'm always amazed when companies think that they can cut customer service and make money.

O’Meara Ford on 104th Ave in Northglenn

We’ve had to do the exact same thing. We asked yesterday what they meant by “waiting on ford” or if they’re just still waiting on the part and our service advisor has pretty much ghosted us since Tuesday.

They did say 1 week - 10 days so I can’t really be mad at them, but our communication has been so vague with them - 90% of the time our text updates are just word salad with no real indication to what’s actually being done or waited on.

We only brought it there because we heard they’re usually great for service, but turns out that’s only the case if you have an ICE Ford.

 

[YunniorO]

just another update:

I spoke to our EV rep yesterday and I’m fully fed up with the dealership.

Our EV rep told me that she has tried to get ahold of the dealership multiple times and has not been able to. She left multiple voicemails for our advisor and got no phone calls returned. I’m pretty sure our dealership did not order the part through the correct channels and they still don’t have the HVBJB with no ETA on when the part will be there (which I know is common and I’m not too upset about that specifically, it’s primarily the communication we’ve gotten). The EV rep is now going to the GM as they haven’t responded to any of her inquiries.

Our advisor is just straight up confused too. She still keeps saying “whole battery unit” even though I already spoke to the service manager and got the part number they ordered which is clearly the HVBJB (i attached their last text to us).

The exact part number they ordered on Thursday is nk4z-10c666-c which comes up as the HVBJB. Not sure where the advisor is getting “whole battery unit” - it sounds like there’s a massive communication break with advisor and actual tech.

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