Wonky_Donkey

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Is your dealer open? Most are still closed, or should be, they are not classed as essential business although they could be working from home. Have you checked your spam? Where are you looking on the Ford website or do you mean your Ford account? Fingers crossed you get it Monday.
Yeah I've checked and rechecked Spam folders and rules etc, my me.com email account is normally very very good at not hiding important stuff, and the Ford email address is in my safe senders list as well.

In regards to my dealership, it's Busseys Ford in Norwich. They are open for online vehicle sales and essential worker car servicing/repairs as per their website:

https://www.busseys.co.uk/blog/covid-19-important-message-to-all-busseys-customers/

I dropped them a message last night to see if they could check everything is ok, and hopefully they will reply in the next few days.

In regards to the order details - yes I was referring to the MyFord Account where reservation info is shown - and it all looks ok on there (well it says "In Progress")

I guess I'll just have to sit tight and wait for dealer to get in touch to confirm it's all ok.

Screenshot.jpg
 

SJ_Okay

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Is your dealer open?
I spoke to mine on Wednesday... it was their first day back. They had my MME order in their system, along with 27 others. This was the Ford Trust Edgware in London.
 

SJ_Okay

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@Wonky_Donkey how did you get away with a £500 deposit? I thought it was £1,000!?
 

Wonky_Donkey

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@Wonky_Donkey how did you get away with a £500 deposit? I thought it was £1,000!?
It was down to the individual dealers to take what they wanted - and the "suggested" amount was £1000 - mine were obviously feeling generous and only charged £500.

If you go onto the reservation page on ford.co.uk they are still only charging £500 even now.
 

SJ_Okay

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It was down to the individual dealers to take what they wanted - and the "suggested" amount was £1000 - mine were obviously feeling generous and only charged £500.

If you go onto the reservation page on ford.co.uk they are still only charging £500 even now.
Ah, so you pre-ordered directly with the dealership? That would probably explain why you don’t have an email. Your order is already in their system... maybe?
 

Wonky_Donkey

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Ah, so you pre-ordered directly with the dealership? That would probably explain why you don’t have an email. Your order is already in their system... maybe?
Nah - I ordered directly on ford.co.uk website in December :cool:
 

PaulD

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Can I ask the question - is there anybody else in UK that has NOT received the email from Ford

I am in the UK and have not received any order confirmation email from Ford. I am not really surprised as I have had nothing from them apart from my pre order acknowledgement in January.

Ford haven’t been quite as bad as VW as I have been to good ME presentations with access to the car.

I have had a pre-order for a VW Id 3 for over a year and had absolutely no information from them or indeed any contact whatsoever. Other European countries have faired much better some having planned order dates and pricing.

I now have reduced my expectations of manufacturers so as to limit any disappointment. Relying on Forum members to maintain my interest and enhance my knowledge.

P
 

portlandg

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I spoke to mine on Wednesday... it was their first day back. They had my MME order in their system, along with 27 others. This was the Ford Trust Edgware in London.
I haven't had any contact from my dealer at all. I don't see why,if I am buying a £50,000 ish car, I should have to chase him. He should be keeping me in informed. I have been communicating with esales and another contact at Ford.co.uk with any queries. They have been very helpful
 

Wonky_Donkey

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So - further changes at ford.co.uk this morning.

The Mach-E homepage has changed it's graphic links from "Pre-Order" to "Reserve". Not sure that equates to anything major, but it's the first time anything has changed since the price changes trigged by the UK Budget announcement.

(I'm not a complete nerd, but I have a web bot monitoring the site for changes to save me checking every day LOL)

Reserve.png
 

portlandg

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So - further changes at ford.co.uk this morning.

The Mach-E homepage has changed it's graphic links from "Pre-Order" to "Reserve". Not sure that equates to anything major, but it's the first time anything has changed since the price changes trigged by the UK Budget announcement.

(I'm not a complete nerd, but I have a web bot monitoring the site for changes to save me checking every day LOL)

Reserve.png
It might say 'reserve" on first page but the rest of the process still says 'preorder'. I'm not a nerd either, just bored because of this lockdown
 

portlandg

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It might say 'reserve" on first page but the rest of the process still says 'preorder'. I'm not a nerd either, just bored because of this lockdown
It's gone back to preorder. I am soooooo bored
 

Wonky_Donkey

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Well I got some good news today anyway - very nice man from my dealership called in response to my email on Friday.

Everything is cool - my order is on their system. He said it looks like it’s already been processed to the point it has all the manufacturing info on it apart from a “build week” reference number. Good job I didn’t want to amend anything LOL

They have approx 28 orders for Mach-E at my dealership - which is way more than I anticipated. When we get deliveries I’m gonna be tripping over them on the local roads!
 

SJ_Okay

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He said it looks like it’s already been processed to the point it has all the manufacturing info on it apart from a “build week” reference number.
This does not bode well for me!!
 
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