Missing Passenger Door Button - $870 Repair

[Space Buff]

The damaged door button is part of a module that needs to be replaced in its entirety. The button didn’t just fall out, it was pried out and probably can’t be done without a tool. Ford’s replacing this is most likely a goodwill gesture as I would think it’s not covered by warranty.

this doesn’t completely make sense to me. Someone is walking around a parking lot with some kind of tool to pry out a door button, but only one of them.

This module has a known design/workmanship issue, they easily crack. Whatever the fastener is that keeps the button on could easily have been cracked or warped during manufacturing or reinstall action when it was changed out over warranty. Over time, from low frequency road vibrations, come loose and a large bump dislodged it.

I’m not saying that’s what happened, but until Ford can prove Intentional damage to deny the warranty, the burden of proof is on them.

I followed the warranty denial process, Step 1, ask service advisor to reconsider warranty denial, step 2, request review by service manager or dealer customer service. I did this and he got it reversed, the process worked.

If he could not get it reversed, I would have gone to step 3, file a claim with Ford. If they denied it, the warranty allows for 3rd party mediation by AAA for $50. I would have gone that route. If AAA mediation denies the claim, then I would have filed a comprehensive claim with my insurance.

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[Kamuelaflyer]

Fun fact: Some drag induction can be a good thing where the introduction of turbulent flow reduces drag on other parts of the vehicle. This is often done with what is known as a vortex generator where it’s added drag is more than offset with drag reduction by flow turbulence. The handle very well could be in the slip stream of the mirrors (which have small vortex generating protrusions) and could even further extend the turbulent flow from this down the length of the vehicle, which is ultimately a beneficial thing.

Also, quickly adding my voice to anyone reading that I LOVE the push button door mechanism and dislike traditional handles, particularly Teslas “push and pull” setup.

1. I passed on what I was told. You can accept it, not accept it, or argue whether it’s valid. It doesn’t matter to me, I simply passed on what I was told.

2. You’re lecturing the wrong person when it comes to aerodynamics,